Krizz Avena
Google
Traumatic experience from this Hostel. We reserved three rooms by paying downpayment weeks before our stay, which was approved by the owner of the hostel himself, only to find out upon checking-in that our rooms are not available. We arrived a few hours after the standard check-in time and our rooms are still not ready and unavailable. The staff, Sarah, mentioned three different reasons as to the unavailability of the room: that the walk-in customers extended their stay (which is already an unacceptable reason), that there was a problem in check-outs, and that there was a "glitch" in their system. Whether these were true or not, this does not relieve them of their responsibility towards us as their clients.
The staff then proceeded to propose other available rooms which are clear and obvious downgrades from our reserved rooms. Alternative rooms were definitely smaller, had no sufficient beds for the guests, no private T&B, and are rooms that are just not proportionate to our originally reserved rooms. One look at their proposed alternative rooms and you could clearly see that you would not want to stay in here.
Worst part is that the staff did not even care to help and accommodate our concerns. We had to come up with our own plans to find a different hotel that actually has the availability at the very last minute which entailed unnecessary expenses.
Do not book at this hostel. Staffs are unprofessional, unacommodating, had literally no procedure to address concerns, and had no care at all over the absurd fact that we literally do not have our rooms because of their own negligence.
