Dave H.
Yelp
The ambiance is nice. The food is good but not consistent. The service is at best fair. The owners are stingy and unreasonable. Not family friendly.
About 50 hrs before we reserved dinner for two adults and a 20 month old, we tried to call to make sure they have a high seat and, if possible, to try to sit outdoors. Three tries and they did not answer. 29 hrs before we called again, spoke to a manager who told us they have no high seats or boosters. We explained that we are traveling and don't have one with us, we tried to call before and could not get through, nothing is listed in the website, can we please then cancel the reservation, to which she explained to us that we would be charged $65 to cancel. We said that was unreasonable, as this is an issue with the restaurant, can you speak to an owner? She said she would speak to an owner and have them call us back. They never called us back. Our hotel called the owner and he would not budge.
We have been coming to this restaurant before we had a child, the fact that the owner was happy to lose a customer over $65 is the most unbelievably poor customer service I have ever experienced with a restaurant. It was clear to us that they just do not, want to have young children at the restaurant. Our amazing hotel was able to find a rental highchair to bring to the restaurant for us, so that we can still have dinner there (babyquip.com).
At dinner, the staff was clearly overwhelmed. There was a party of 18 which completely slowed down the kitchen and the food took a very long time to come. The fact that they knew they had a large party coming, but still were insistent on maintaining our reservation or taking $65 from us, made this whole scenario even more ridiculous.
I would never want to take business away from anyone, but this ownership needs to prioritize customer service over a few dollars. The manager said in 17 years this has not been an issue, which is funny, since one other family had the same issue there just in the same night.
I would not recommend going here, especially if you have kids. As a policy change, they can begin by noting on their reservation site that they do not accommodate young children. I hope to see better from them in the future.