McAlister's Deli

McAlister’s sandwiches are the BEST. Everything tastes so good and ingredients taste so fresh without outrageous prices. We ordered the grilled chicken club, the spicy southwest chicken and the McAlister club 😋 ambience was perfect and service was amazing

I was informed that my food would be ready in 10 minutes. Upon arriving to pick it up, I was appalled to see another customer handling my order. Despite this, the staff attempted to pass the food off to me. When I inquired about the situation, they nonchalantly claimed the customer only opened the bag to check the label for their name. This incident is profoundly unsanitary and unacceptable. To make matters worse, the manager came over, failed to offer any apology, and tersely informed me that I would receive a refund in 2-3 business days or could call them if it didn’t arrive. Then, without further engagement, she walked off. This complete disregard for proper food handling and customer service has left me with no desire to ever eat here again. This experience was nothing short of deplorable.

Where do I start , Not a very inviting atmosphere,I was not greeted or shown any customer service until another couple walked in behind me. I order pork nachos to go with all toppings except onions and peppers . I only got chips cheese sauce and pork . Gave my name even called me the wrong name ,Very mediocre and poor customer service . Would give 0 starts

Usually my experience is good however my daughter ( a first responder) called me so upset. Apparently Julie was extremely rude to her. She asked for extra sour cream for her order and they charged five dollars a little steep but still ok! however they never gave her originals sour cream Or butter with 2 baked potatoes and nachos with the order! When she mentioned something about it, trying to get it to assure that she had everything she needed for a long night at the hospital, she was treated poorly to say the least. Not only do some kids today not have any respect for their elders, but they’re just downright rude to first responders that is un acceptable. The simple mistake could’ve been corrected instead of leaving a bad taste in our mouth! After paying five dollars, she still did not receive the butter and sour cream She paid for! Thank you

McAlister's is a great family option for fast food. This location still serves food on real plates. The food is great and varied and ranges from sandwiches, potatoes (huge meal worthy), soups and salads. I definitely recommend this for lunch or dinner.

I came in this evening and I usually really enjoy my time and meal here. Tonight there is a boy running around the restaurant causing a disturbance. I understand that childcare can be a hassle at times, however, an employee should not be allowed to bring their children to work. He is preventing other employees from doing their job because they have to help watch their coworkers child. This should not be tolerated.

Good food and friendly service. I recommend the French dip and potato salad! My mom got the Ruben, my son got the choose 2 with the chef salad and BLT+avocado, and my other son got a ham and cheese melt with chips. All really good but pricey. Lunch was $50. We used to only go on free kid's meal days!

Usually i like McAlisters but this location serves old food. My initial complaint was that I didnt get all the food i ordered. I ordered a full french dip and recieved half. When i opened it, i could tell the sandwich was sitting a couple hours. I went back to get a refund same day of course 5/1/2024 and Im STILL waiting for my $30.88 credited to my account. That was for my french dip and my sons kids meal. Typical corporate crooks.

Always good food , all kinds sandwiches and soups . The sides are good and they have best Mac and cheese around. It's averagely priced , stays busy usually

Like they have half sandwich and soups, Sandwich meat is thin, the toppings make it look bigger of course. Bake potatoes are good size meal, they even have NACHOS and with the honey BBQ, only down side was it was drowned in ice cold sauce. Tea is always the perfect sweetness. Staff suffered from non sweetness!

This place had excellent service! The food was delicious and the service was top notch. Folks were so attentive with refilling our drinks and taking away our finished meal plates. We were a big group of 13 and they managed us with ease.

A solid go to deli place. We did curbside pickup. While we were there, we noticed the outside dining was open and no one was sitting there. We took full advantage and went ahead and ate outside. We appreciated seeing staff clean the tables while waiting curbside. I ordered my usual a half grilled chicken sandwich and this time a half southwest chicken salad. Both were good. Everything was fresh. The sandwich is sometimes a little messy, but I adore anything on a croissant. And the salad hit the spot. For a half size it packed a lot of chicken and avocado. Curbside was easy and food was fresh. Good for a quick healthy bite.

Health inspection grade:98 This location is tucked in a busy shopping plaza right off 85. The staff greeted us right away and was happy to place our order. Our food came out correctly. My daughter took my grandbabies to the restroom and she said it was clean. Tables were marked for social distance. I never really paid attention to the kids menu, but today I did. My grandson happily ordered salad with chicken and I was glad that was an option. Drinks do not come with kids meal and that was fine because they had their own drinks. The adults enjoyed their meal as well. Check this location out if you're in the area!

Very good tasting place to eat with a really pretty interior. They have good healthy options, and the servers are very friendly!

Could my man Damar be any more cheerful and helpful? Probably not. THANKS for being such a positive part of our day. I wish more people in customer service roles could be more like him. Take note, youngsters, this is the guy to emulate. ( that means to be like him.)

Had the half French dip and cup of tomato soup. No flavor in the sandwich; the au jus was like water, no flavor at all;, the tomato soup was strong and acidic. The crackers made it somewhat tolerable. If people don't know how to cook, why do they work here? Without flavor, there's no point in putting out good money to eat out. Pitiful! Not coming HERE again!

Pretty good experience here. I wish a could remember the name of the cashier who helped us/took our order - she has red hair, was well spoken, bubbly and incredibly helpful. She made an awesome first impression. We both had salads so I can't speak to the deli aspect - I get the impression this places is somewhere between a Jason's Deli and a Panera. The Chopped Italian and Southwestern Cobb were both delicious. Not being sure what dressing to try were given two kinds without an additional cost (who doesn't hate being "nickled and dimed" for stuff like that). My Arnold Palmer was delicious (I was a first timer and am hooked now). When asked if I wanted it with sweet or unsweet tea, I must have looked blankly but the cashier said if it was too sweet she would make me something else. (get sweet BTW) I wasn't sure if refills were included, but the cups are so big, I didn't need one! The runner who was bringing food to the table got us extra dressing when we ran out and she was really busting her tail. Kudos to her! So, no it isn't Panera however the food was good, and just as importantly they have a great team working there who I felt wanted me to be happy with my dining experience.

I look for a McAllisters in every town I travel to. It is a great go to either the n person or food delivery. Soups and sandwiches are both excellent!!

Barely any meat. Tasteless bread with too much Mayo. Greasy cheese. Save your $15 and go to substation or bbq, at least they are local, and don't taste like cardboard.

I love grabbing lunch from here. Super fast and delicious! Also I don't know her name, but the girl that runs the food is very nice! Grab some Togo lunch or dine in!

I had the best experience at this McAlister's location today. I did an online order and didn't realize until I reached my final destination that the sandwich wasn't what I had ordered, mistakes happen, no problem. I called to explain I couldn't come back right away but I would be able to come after my appointment to get it remade if that was okay. Nautica answered the phone and was so nice and helpful right away. She told me it was not a problem and that when I come back they'll remake it. I was able to get there at 12:30, 2 hours after my initial pickup order, and the lunch rush was definitely happening. I stood in line and Nautica noticed me and immediately started helping me. There was a lot going on so I was expecting to wait a moment just in case they needed to catch up, but Nautica really went above and beyond to help me and I truly appreciate it. The food was amazing and I even noticed Nautica double check it before she bagged it for me. I really appreciate her hard work and consideration, especially during a high-stress time (lunch rush).

One star because I watched the guy that brought the wrong food to our table take it to another table after my son touched the food on the plate set in front of him. Yuk there's no excuse for that. Accidents happen but he never should have taken the food to another table.

We were excited to run across McAlister's to get something to eat. You know how it is; when you don't want to see a fast-food restaurant! My order for the family included a Grilled Chicken Caesar Wrap (wonderful) and a Grilled Chicken Club (fabulous), along with two kids meals. We had sides of fruit and potato salad (both were delicious). I will pass on the lemonade on my next visit and try their famous iced tea (did not taste). I am from the North and I don't get why I should try to sweeten cold tea... McAlister's is a great option for when you just want something to eat and you have no idea what you want. You will find something great at this restaurant. Service was great and the wait was relatively short. We all left very happy! Did I mention the carrot cake?! It is the real deal and it was DELICIOUS! Check out my photo.

Great service, great food, and overall a great experience! Dan runs the restaurant stupendously!

I really like this place. The food is good and the service matches. I would recommend this to anyone in the area waiting a good consistent place to eat.

Heckle blvd rock hill the staff is terrible the wait was extremely long the manager yelled across the restaurant to have some get me a refill And she was feet away not once but twice. The staff was complaining about how she does all the work. Made a review on the Facebook page the lady apologized and told me she will honor a 2 meal free coupon Which will be at the restaurant for me to pick up. stoped by to pick up and the same manage was there and she said she didn't have any. And that the lady was lying to me. ContactEd her boss and he said down load the app and he will gift it on the app. Have not recieved Anything yet. This is terrible service all around. not to mention I waited very long time just for the manager to come up to even address me she had the other employees ask me what was going on.

They have the best service and they get food out so fast and the food is very good ,it's just overall a good environment.

Used to be impressed with this place. Not any more! Went there for supper on 8/27/13, 7:45. Wife and I ordered soup and sandwich with drinks. $18.76 for a cup of soup and a sandwich? Wow! I ordered a "Big Nasty". I have had this many times and always enjoyed it. Not on this nite. Waitress brought our meal and my sandwich consisted of a sliced bun with beef on top....... No gravy, no cheese! When I asked the waitress what this was, she looked very confused. When wife asked about the gravy she looked more confused and the said "Oh, you want gravy?" And promptly left. She returned a few minutes Later with a small cardboard cup with a small amount of gravy in it, which she sat on the table and walked off. No comment.... I poured the gravy on my sandwich and commenced to eat it without the cheese. One bite and I found the gravy was cold. Not room temperature cold mind you, I am talking refrigerated cold! My wife lost it and grabbed my plate and went to the counter. About 5 minutes lated the waitress returned with a correct "hot" complete sandwich. She hung around apologizing while I ate and returned 3 or 4 times to apologize more. Some guy came by to ask us if we wanted more drinks, when it was quite obvious we didn't. In hind sight that may have been a manager. Not quite sure. Not a pleasant dining experience to say the least. Waitress did not have a clue and management was........was not! I went to the McAlister web site to do a survey. It requires a store code from your receipt. No such code on my receipt!

My mother also says if you like a place don't go very often or you want.So I live like an hour away from the nearest McAllister's so if I get a takeaway order I usually don't get hot (my problem).So this was like my third time eating there (it was just Thursday),love their 4 chesse griller/mac&chesse.So Got home and our sandwiches were nothing like I always order (we're was tomatoe?the extra chesse that I pay extra for??).Anyway called and spoke to manager,she said she was the one who made them!!Told I could have a free sandwich next time!!Really Really!! If you screw up two meals how is it right you only offer one sandwich!!Bottom line,listen to your mama. Contacted via Yelp about my review,said it would be made right.When I went to pick up my most recent order my sandwiches + both of my desserts were free!I think it very classy that they gave my entire order free,and makes me feel that they value my business.I am very pleased and hope to have many more meals at Mcallister's.

I decided to give Mcallisters another chance and this store was 100 times better than my last experience! The store was clean and even had a mural on the wall with local high schools which was a nice touch. I had a half club sandwich and half bacon spud. My mom had the Savannah chopped salad. The food was quick and the potato was hot! Much better experience.

Not a real New York deli. A chain poor copy. Food is cookie cutter prepared so anyone could work in the kitchen. I won't be back

This cheesy bake potato came straight from the farm .can I get a moo moo hear and there . Chicken grillled yummy in your tummy

I love the food, so that's the reason for 4 stars. However, this is the second time I've ordered for delivery on the app and called to ask for a side of sour cream with my soup and didn't get it. I understand things get lost when it's not on the ticket and I know the store itself can't change how you can order in the app, but I worked in the restaurant industry for years and have dealt with many changes after someone ordered and have made sure they got their food how they wanted it.

Love McAlister's Deli! It's a nice change from the normal chain sandwich shops. You order at the counter and they will bring your food to your table. They have a range of items to pick from...salads, soups, sandwiches, or even stuffed baked potatoes. Also, I think you can make any sandwich into a wrap. I always go with the McAlister's club, love the honey mustard dressing they put on it. You can choose from a range of sides including chips, fresh fruit, mac n cheese, potato salad etc. And don't forgot to get their famous iced tea! It's one of the few places I will drink sweet tea. Great fast food alternative!

Not a bad place for lunch you can dine indoors or outside I recommend the chicken tortilla soup its very good and the service isn't bad either

I eat at this location frequently. It's a little pricy for lunch, but I'm addicted to the French dip and their Mac n cheese. Stopped by today for lunch, went to grab a refill and a young man was having lunch, I'm assuming he's a manager/assistant (wearing a plaid shirt and khakis), got up from his break to get my refill. I didn't ask him to or expect him to. Little acts like that go a long way. Props to you. Thanks!

Anna was amazing! She made sure I new all the specials and was so pleasant! Food was great!

It is a hit or miss. When they changed managers and staff, continually, the service became good then bad.

For a chain and fast food they are one of the best at what they do! You can eat healthy here or load on the calories. The sandwiches are so large my wife and I usually split one. We love the orange cranberry club and of course....their sweet tea.

This was my first time visiting this location. The girl taking my order was friendly and attentive. My order came out quickly (it was to-go). The cook got my order wrong, so I went back into the store and told someone. Not only did they fix it, they apologized three different times and gave me a free piece of cheesecake. That's customer service! I really liked their sweet tea, which is always a bonus! I'll definitely give this place a try again. Especially considering the fact that everyone messes up sometimes, but how you handle it determines how I feel about returning.

I've given this place so many different chances and they always disappoint. Usually McCallisters has such great service and such happy employees that are always ready to help.... Not this location at all!!! So there food is sub par compared to other locations and they always mess up our orders. We got them for a staff meeting at work and almost half my coworkers meals were not correct. Then I ordered online a spud the other day and on the ordering system it usually says sub veggie chili for the regular chili well it didn't have it on there.. So I wrote it in the special instructions. I figured they would not get it right so I decided to call them after I placed my order judt so I could clarify. Well I talked to someone for a minute he said he was going to check he put me on hold for 4 mins and then hung up on me. So of course when I went to pick up my order it was incorrect and no chili was even on it. The employee was extremely rude and not helpful. Will not be wasting my money at this place again.

Can't go wrong with a big old sweet tea! If you can't make up your mind, get pick two. My favorite is the Italian salad and Spud Ole! Their spuds are delicious and very filling! If you are extra hungry get a nacho basket. They take your order and then give you a number and will bring it to your table. If you need a quick place for lunch, give it a try!

I hate to be a downer but...I was very underwhelmed. The menu looks good and is very extensive, and I will say that between my wife and I we only tried 2 things, so maybe we simply chose unwisely. We had the French Dip and the "Big Nasty" neither of which deserved more than 2 stars. The french dip was a roll that was just taken out of the bag, not toasted, heated or anything and the broth, charitably call "au jus" was insipid brown water that was room temp. there was quite a bit of beef but it had very little flavor. At least it was tender. The big nasty, which is really the same sandwich but served open faced with gravy poured over the whole thing, suffered from all the same problems, except that the gravy was a brown gelatinous mass that was too salty. The thing I hate is that it is obvious that it was heated in a microwave, in some spots it was piping hot, actually so steaming hot that you couldn't eat it and in other spots as close as 2 inches away it was cold. The Mac and cheese suffered from the same syndrome. If you don't want to serve hot sandwiches, then take them off the menu, don't give them a nod and then proceed to execute them poorly. Some things on other people plates looked good, others, not so much. I did see a lot of food left on plates on tables after people left, not a good sign in my book. It's a shame, this place has potential, maybe they will figure out what they are doing wrong at some point.

Eight in there numerous times and have enjoyed every bite. Staff very helpful and very nice .

So, today is the fifth time that I have visited this particular location since I have been working in the Gastonia area. And, today is the third time that they have screwed up my order. About two weeks ago I ordered a salad for take out. When I got back to my office and as I was cutting up my salad, I suddenly noticed a balled up yellow receipt in the bottom of my container. Gross! And it wasn't even for my order! I called the restaurant and spoke with the manager he told me to come back and he would make another salad for me himself. I had no worries that they would do this because McAlister's has really good customer service. The inconvenience was me having to get back into my car and drive back to the restaurant all the while being hungry and ready to eat. He did give me a free drink for my troubles. The second screwup occurred within that same week. Again, I ordered a salad and asked for blue cheese dressing. When I got back to my office and began to pour the dressing on top of my salad I realized that it was ranch dressing not blue cheese. I don't like their ranch dressing so this totally ruined my salad. I again called and spoke with the same manager his name was Andy by the way. He even remembered my name before I could tell him that it was the same lady he had spoken to earlier in the week. He again apologized and offered me a free salad and a free drink. Of course, I had to drive back to get the second salad. This time he gave me a gift card for $10. Now that was a nice touch. Now we come to today. I ordered something new off the menu. It was supposed to be a Cobb Club sandwich. Which is supposed to come with turkey, bacon, avocado, lettuce, tomato, Gorgonzola cheese, and mayo. I used my $10 gift card to get this sandwich. Something told me that I should have checked my order right there at the counter before I walked away. But I thought to myself, what are the chances of them screwing up my order three times in a row. Well I was wrong. I looked at my sandwich and lo and behold there is no bacon to be found and, in addition, no avocado although I do see small smears of something green which I presume to be avocado. I was expecting avocado slices. Silly me! So, as I am writing this review, I am pondering whether or not I should call my BFF Andy again to to bring this to his attention. This is the moment when you don't want to be seen as a pestering troublesome customer. However, I hate to keep coming back to this location only to be nervous that my order is going to be wrong. I know, I know, first world problems!! I think what I will do from now on is to definitely check my order right there at the counter and have it corrected before I leave the building. I am giving McAlisters a 3 star rating only because the manager was very nice and gracious and was willing - without an attitude - to correct my order.

You are on Cox rd when you go to this place. You will pay too much and receive too little. I actually had to ask for the rest of my side dish.....they use very small bowls to make the helping look big and then put too little on it so it really looks too small. I would speculate you are getting a heaping tablespoon of potato salad and the price is flat stupid. The sandwiches are actually good, but once again, they seem SOOO stingy with the meat. Most of the time I leave mad. I have stopped going here at all, I would rather stay on Cox and drive toward Ozark. Cross Ozark going into Ranlo about 3 blocks up on the right is a place called Will's Doggin it deli. You can get 2 times the meat, actual fresh fixings and 3 times the amount of pasta or potato salad for the same money. I'm not kidding, If Will moved to the store beside this McAlister's Deli , they would go out of biz in a week and their help would be eating at Will's that week for lunch..... I am not affiliated with Will, I am however not going to hide the facts from you. You deserve BOARS head meat, FRESH tomato and lettuce and more BANG for your BUCK. SUPPORT LOCAL!

I love McAlister's but am highly disappointed with this location! First of all it says they are open until 10pm, well they are not apparently. My husband and I went on a Saturday night at 930pm walked through the open, unlocked doors to get all the way up to the counter for the young lady working to tell us "Im sorry we are actually closed". I said "well it says your open until 10pm" and she said "no, we open at 10am". Well Im not an idiot and its aggravating when you drive across town to be told a place is closed when it says on the internet in several places that they are open until 10pm. Please do some updating to reflect the correct hours of operation! Also, I figured all locations had the same menu, definitely not. Just disappointed in the location, not necessarily the food.

My little girl has a peanut allergy and they handle it pretty good here. The food is good and price is fair

What happened to McAlister's? Just finished dinner - what I could eat of it. The baked potato was underdone and barely warm. The cheese and butter wouldn't melt if that tells you anything. The salad was flavorless and the portions were TINY. My sister got a orange cranberry club and potato salad - it looked like a kids plate. Seriously, what happened? You can tell they are cutting back - no extra napkins or croutons on the salad. Weird.