McDonald's

If I could give zero Stars I would. This location used to be really great, they used to have a really great staff, their speed and accuracy used to be perfect. Unfortunately the whole experience has gone down exponentially. I understand McDonald's is a really known for their iced coffees however the employees have no consistency of how to make them. For the past two and a half months I come there to get my mother and iced coffee because she loves them. They have been pure white, with a whole bunch of sugar sitting in the bottom of the cup and also does not taste like coffee. It tastes like sugar and cream only.

This location is great. Drive-thru is fast and service is friendly. I have never had a bad experience. The dining room is good and WiFi is available.

Waste of time, stopped on my way to Columbus and ate at McDonald’s in Hebron. Had to use the bathroom and it was locked with a sign paying customers only. Even though I had just stopped at a store up the road. What a joke, we just left n

So this is NOT recommended experience in the new “quietly quitting movement”. In case you don’t know what that is, let me explain. It seems to be the new movement where people work as slow as they can, and have no work ethic and further have no interpersonal skills or kindness when I assist you or take your order. So I pulled into this place this morning and the drive-through is about 10 cars deep, this does seem kind of lengthy. I went ahead and got a car wash right next-door, and came back to lines which were about the same . With that I thought to myself. Well, this place is busy must be really good. Not so much. So the guy working the speaker talks softer than the softest grandmother could ever speak and you’re gonna have to repeat yourself repeatedly . There’s just no way this could not have been intentional and I don’t see why the manager or the owner of this facility would tolerate it. This is not the right person to be working the drive-through . After I placed my order, then I sat at the pick up window waiting to get my order for probably a good five minutes.. so I’m thinking myself, Hey, this might not be that bad; It’s probably fresh and nice and delicious. Once again, not so much. This thing felt like it had been on the counter for quite some time it was mildly warm it was not fresh. What’s the delay? Oh it’s America’s new standard of terribleness. With this kind of customer service I would recommend that McDonald’s go for full automated because this is one place I will not come to a gain. At least, when you do their automated stuff and placing your own order, you know that you’re the one responsible on how quick or slow you are this sadly was a terrible experience

This was a unique experience for me that I’ve never encountered. I ordered my food sometime past midnight fully aware that it was gonna take some more time for a DoorDasher to pick up the food. My DoorDasher calls me to say that McDonald’s is refusing to make my food. I was very confused, as what would cause for something like that to happen. I tried giving this location a call four times to speak with someone and no one answered so I had to call my DoorDash again and politely ask her if she was comfortable with having me on speakerphone and speaking with the manager or someone at McDonald’s about the situation, she gladly oblige, and I spoke with the manager. What the manager told me was that this location and DoorDash have a system that does not tell the name of the person ordering the food just a code number and apparently my code number popped up twice before my actual DoorDash was there so they had made this order two times and now they will refuse to make this order. So they loss out on three times the amount of money and food because their workers weren’t paying enough attention or doing their due diligence and double checking with the DoorDasher to make sure that the order was actually right and in that result, I get nothing other than you can just refund it back. Just bewildered that that’s how they process things at this point. Get a better system McDonalds that’s the least you could do. I called three times on Monday April 21 starting at 2am.

Rudest drive thru I've been to in a while. Open 24hrs but when I pull up the employee rudely says "we only doin mobile orders, bye". And I was told Grandview Heights was a nice place.

How you ever seen a manager be so lost at her job, she has to shut down front counter for 25 minutes? I did, I watched a grown woman that supposed to be " management", be so lost for 30 minutes. She had to run and get other manager to help. He was able to diagnose the problem in 30 seconds. Thank God for the male manager with red shirt. But for the female latina manager working front counter today at lunch time. In my opinion, I think you'd be better suited making the sandwiches.

They have five dollar meal deals so that’s fantastic. You have to pay extra. I don’t know how many cents for if you want two separate sauces for your nuggets but hey, I can’t give everything away.

I sat there for 7 minutes in front of the register trying to ask for sweet and sour sauce and a worker walked by me and walked away. After I left the restaurant I tried calling them and they didn't answer. They also didn't put sauce on my Big Mac I went up to the register to swap it out but they made fun of me for being a ginger.

It was a warm April night and I was driving around in my 1990 Miata when I got the hankering for four Big Macs with extra mustard (I tell my significant other I only get one...hehe) anyhoo, I round the corner for the drive thru at the Golden Arches and spot something lurking...no, planning is a better word. I shine my raised up headlights at this movement and to my bewilderment I see a raccoon hanging out with his other raccoon friends behind the dumpster. I eject my Céline Dion cd so that I can hear their whispers. I lock eyes with who I'm assuming is the leader of the group. I swear to the lord that he looked at me and mouthed the words "get the chicken strips". I was absolutely taken back as I knew no one would ever believe me that a rodent would go for such an entree. I looked again to confirm that this actually just happened but by the time I saw the raccoon again he was already smoking cigarettes and drinking bud lights with the rest of his rodent friends, as if he didn't make such a bold recommendation. I pulled up to the intercom and repeated the words "mmm chicken strips sound lovely" and soon I had them in my possession. I sank my veneers into the meat and was immediately hit with a wave of paranoia as I could sense that the raccoon from earlier would be showing up, with all of his cool rodent friends. I put the Miata in 4th gear and skedaddled my way out of there . Once home I finished my meal, and left this review. Since then I have invested in body armor, artillery shells, and a full time security team. This rodent is sly and shouldn't be trusted, the chicken strips were so good though that I can't blame him for trying to hustle me for them.

I live in Pataskala, Ohio. I have no confidence that my order will be filled accurately or promptly. Today I was given the wrong items in the correct wrappers. The manager refused to attend me, kept my food and receipt. McDonald's has STOLEN my money, today

Ate here once with my brother we had the big Mac meal with no pickles and they gave us extra pickles,we're allergic had diarrhea for three days

This looks new and big. Handy for us since one of us needed a Happy Meal. I like the dual-lane drive-through, and I like that you can get apple slices with the meal. Baby K loves it all, of course. Toys, carbs, "and some healthy food." Easy access, probably hard to get out when there's a lot of traffic. Decent prices. We have a kid, you know we'll be back.

If you're at McDonald's you're probably looking for something cheap, fast, and marginal to halfway decent. Well, this particular McDonald's will tend to pretty intermittently deliver some (or one) of those things. The interior has been spruced up a bit and features improved decor with local landmarks displayed, better and fancier looking seating, and crayons and other kiddie activities at every table. WiFi is free and available and easy to access. They also recently got two ordering kiosks where you can order and pay with no human interaction at all until a human brings the food right to your table! The staff here tend to be very consistently marginal at best. You'll almost never get a friendly greeting or a genuine thanks. The ones working the drive thru always seem to be the worst. They have a large self service drink station (no coca-cola freestyle) which is always dirty, and there is always yucky ketchup spilled around the trash and ketchup dispenser. The food is... well... McDonald's. You can easily eat a meal here for $3 if you're not too picky about quality. They have developed some higher end beef and chicken sandwiches which are actually of good quality, but they aren't cheap anymore. I sometimes get a craving for their simple, cheap hamburger and will indulge myself. I know it's low quality with frozen beef on a very sad looking bun. But, sometime I just have a craving for one! It's been consistently the same for as long as I can remember. Similarly, I sometimes get a craving for their famous fries. I know they're not hand cut like Five Guys or In-N-Out or delicately sprinkled with sea salt like Wendy's. But, sometimes they just hit the spot. Just don't expect too much...

McDonalds 1/4 lb burgers are better than most burgers. The fries are good but Burger King's are better. Both are overly salted. Many fast food places are having trouble training new employees resulting in difficulty ordering and order errors. This place almost always gets it right. The line wait is generally ok but not fast because the cook to order instead of line length as they use to do.

I never have high hopes for a fast food establishment, especially one like McDonald's. Just as I have low expectations for the quality of food, I have low expectations for level of service. That being said, I'm not a frequent visitor of McDonalds at all but out of the several in Columbus, OH this is the one I happen to visit the most often. It's the closest to my home and if I'm being honest, I tend to only visit when I'm extremely hungover, haha. I've never actually gone inside but instead use the drive-through lane. It doesn't move too slowly (I've experienced much slower) and I've never had a screw up when it comes to my order. On my most recent visit the lady taking my order was very sweet and prompt. My food was piping hot and I was on my way in no time. I'm sure the staff changes constantly which leads to varying experiences but I'm not mad at this McDonald's at all. Actually, my hungover self is very glad it's not too far.

I'm genuinely impressed with how consistently they fuck up my order. Every time it's terrible.

Mid-week morning around 7:00 AM - no wait at the counter - unless you count the fact I had to wait for the cashier to get help from the manager. She was brand new - on the job like 15 minutes. I hope she made it through the day as she was quite nice and friendly. I only needed a large decaf as I already had some caffeine in me and was meeting a friend for coffee and breakfast down the street at 8 AM. I only needed a drink and wi fi. When I pulled into the parking lot, I immediately set my phone's wi fi in search of an open network. I needed to get online with my laptop and get some work done. I found a signal and ventured in. My coffee was good - even for decaf. They don't have any flavored creamers or syrups :-( so I had to drink it black. The wi fi signal was strong, they had plenty of open tables and I found one with an outlet so I could even plug in. The noise level was fine. There really wasn't anyone there except 2 older men and occasionally people going through with carry out. I tried to snap a photo of the menu board - but it wouldn't post. My large coffee was $1.49. Definitely fair - given what I pay at Starbucks and other places. Overall, the spot was perfect for what I needed. I'll make a note that this is a place to work - I case I need to spot to login and get some work done in the future.

Impossible to get food. Waited over 20 minutes inside the store. Do not come here, worst service ever!!!

Quick lunch about 1040 am today. I ordered the grilled Artisan Chicken Sandwich. This was my first time. Counter person offered the smaller bun vs the fancy larger bun that is standard. I found this sandwich excellent. Hot fresh chicken, cool fresh lettuce and tomato. The sauce was good but not needed. My only gripe, this newer restaurant should be cleaner. From my experience, McDonald's and other fast food restaurants are much better during the weekday when adults are working vs the weekend or nights when they are staffed by kids.

Ok, it's a McDonald's. So don't get your hopes up too much. This one is sort of new-ish inside and has a few upgrades to make your experience more pleasant. WiFi is available. There are several flat screen TVs inside. The interior itself has been modernized and upgraded with local themes and Columbus landmarks throughout as decorations. They have automated ordering kiosks where you can browse the menu to your heart's content, order (and customize) to your heart's content, pay, and have the food delivered to your table. Tables are not always clean, and the drink station is usually pretty messy. They don't have a Coca-Cola freestyle machine, just the regular self service fountains. Employees vary; some are moderately friendly and some are indifferent. Food-wise, well, it's McDonald's. The usual items. They do seem to carry the seasonal pies here (pumpkin, holiday, strawberry, etc). Tip: try the fries with light salt. They still taste great, and your heart will thank you! On this occasion we tried the buttermilk chicken strips. They were fairly dry though palatable. The chicken nuggets were actually better and more juicy. The low salt fries were the highlight as were the pies (one apple and one strawberry/cream). The apple was particularly good - very hot with a nice cinnamon and apple taste.

I honestly have no idea why I'm even reviewing a McDonald's I mean it's not like it's going to hurt it's business people are still gonna go there especially that it is a 24 hour drive-through opens late so you will still see a line of cars there every late night regardless but it's funny that between the time I place my order and the time I get to the window to pick it up after I paid they don't have my order anymore and they have to make me wait an additional 15 minutes and the employees at this place stopped caring ages ago and let's be honest can you really blame them why should they care it is the status quo And it doesn't matter how long they make you wait or how many times this co-op you order the manager on duty never apologizes or compensate you for the experience so it is what it is . it is the kingdom of McDonald's

If you have not been to this location in awhile, it's worth revisiting. A massive renovation occurred late last year, so this place is beautiful. Free wifi, flat screens, sparkling dining room. The food? Well, it's McDonald's usual fare, but it is usually served up by motivated, cheerful staffers and in rapid fashion. This morning, hotcakes, egg McMuffins, and a free coffee. With the recent food war coupons, we got a free breakfast sandwich, too. Drive thru? It now has two lanes and two pick up windows in case you need to pull ahead to wait for an order. (Like if you are similar to my annoying British friend who orders fries without salt to make sure he gets a fresh batch. And then puts salt on them. Wanker!) In any case, this is on the high end of quality and price for the McDonald's chain. Go ahead, get a Big Mac and see if they'll make you a Shamrock shake out of season.

I've never seen a whole kitchen staff be that stoned all at the same time. Kept forgetting the orders, took almost an hour to get through the drive thru line, and forgot half the items on the order. Absolutely baffling

Fast food the last year or so has went straight down the toliet. Everywhere I go the order is screwed up, it takes the half-life of Uranium to get the screwed up order, and the employees are terrible while screwing up the half-life wait of an order--so much so I am rethinking my support of raising the minimum wage. Yet I didn't review any for I'd sound like a broken record reviewing every fast food dump in town. So for me to do a review of one imagine how bad it had to be? The Fifth Avenue McDee has taken the challenge and succeeded to separate themselves from the competition with their high quality suckiness. I ordered through drive-thru a number #1. Everyone know what a number one is right? It's a Big Mac, fries, and a coke. Everyone knows that. Queen Elizabeth II knows that, Dolphins swimming off Key Largo knows that, Isis rebles in a bunker in Syria knows that a freaking number one at McDonalds is a Big Mac, fries, and a Coke. But yet after waiting, and waiting, and waiting--there are couples with reservations at the Refractory who walked in when I ordered here at the drive thru who had gotten there order by now--and waiting I find they only gave me a Big Mac no fries and the Coke that was 75-percent ice. Come on! Worse, the box with the Big Mac was covered with old ketchup stains. Yuck! And the Big Mac looked thrown together seven hours ago ( probably made when I ordered) with brown lettuce and pickle hanging off the side. Gross! My appetite was forcefully lost. Not acceptable! I will not come here again. This goes down with the infamous Bethel Dairy Queen as the worse restaurant in town.

It's incredible how bad this Mcdonald's is! And don't get me wrong I love Mcdonald's! But this one is crazy slow (expect a wait of 10 minutes at least) a staff that could care less, and fries that are undercooked EVERY time. I have brought fries back cause they were barely cooked and got attitude, but they did bring me new ones...also barely cooked.

The absolute worst customer service, consecutively. Almost every time I've gone here the workers have been extremely rude. One time I was sitting in the drive thru for almost 10 minutes with cars lining up behind me. I finally pulled up to the window to figure out what was going on and the workers were all just hanging out talking and laughed when I told them people were waiting. They always have an attitude for no reason. Worst McDonald's ever.

The McDonald's was being overwhelmed with customers. But the lunch shift remained calm and collective during the lunch rush. Food was fresh and was super satisfied. Manager ensured the store was running smoothly during the influx of customers.

Not open 24/7 closed by midnight on Saturday at least. Need to add 31 more characters

Don't EVER go here. This was the only place near my apartment open when I got off work at 10pm, so I stopped in the drive thru. I was ignored in the drive thru for several minutes and they continued to take the orders of people in the other lane who pulled up after me. Then they tell me "we're closed" after they took everyone else's orders... no greeting at all, no apology. Just "we're closed" ... eventually they told me they could take my order after they told me they were closed. But when I asked for a drink they said they couldn't make it, when I asked for a smoothie they couldn't make that either. No matter what I asked for they just said they weren't going to make it. It was a game to them because they smirked after they said it each time. Then in the most condescending way possible they ask "would you like an ice coffee made special just for you?" I asked what their name was at that point and they just said "HAVE A NICE DAY" they wouldn't even let me finish my order. The car in the lane next to me was having just of hard as a time as me because he repeatedly had to ask what his total was and they refused to tell him. So I pull up to the window and they hand me the drink they supposedly had no way of making. All this trouble for a drink they could in fact make. Then he throws the bag at me. This is when I ask if he's the manager because he's wearing a button up shirt, he tells me that I need to leave before he calls the cops. This was beyond ridiculous. He refused to give up his name or his managers name because thay was "against McDonalds policy" I'm a manager in food service and I've never seen such terrible customer service in my life. I couldn't even eat my food because I was so convinced he spit in it

I am very displeased. This location either always has an employee that definitely does not want to be working there, messes up your order or has extremely long waits in drive thru. This morning at 9:05AM my fiancé ordered my mother and I's food. The order was very simple as follows: A medium strawberry banana smoothie, a small sprite, the two for $2 sausage and egg McMuffins WITH a hash brown , a hotcakes breakfast with eggs AND sausage, another hash brown and sausage biscuit. What we received: attitude from the employee, no sausage, no hash brown. It may seem like nothing, but if you know what being 9 months pregnant is like with cravings you would be very mad too. Not only that but I am very mad about the money spent on things we didn't receive on top of the attitude that was given to us. Fire those that don't want to work there and stop allowing them to give bad service.

I made a quick drive thru trip here yesterday. The Mighty Wings are 5 for $3 right now. I'd never had them before, but I know they are trying to get rid of them. So, I thought I'd try them before they are gone. They aren't too bad. Just a little spicy. Dip them in habanero ranch for a little extra kick. Snagged a large fry as well, and the bill came to under $5. What I liked about this McDonalds was that it was extremely fast with friendly service. We've all been to fast food, and things like this really make the difference. I will definitely come back here when I am in the area and need a super quick, super unhealthy snack.

Don't come here if you're trying to get a quick meal, the line takes 45 mins to get through.

I was today 30 min for 2 burgers menus...they forget my water and my salad !!! I asked my water and the girl there said take your drink..sometimes they are so rude...oh the FF are gross and cold...the patty's raw....dude can I put 0 star ?

Friendly staff. But everything cost slightly more than surrounding McDonald's. Wait time at overnight is very long regularly. Usually 30+ minutes.

Not good. Food is quality I suppose, but this might be the slowest McDonald's I've ever been to. I went here twice, second time it took them 30 minutes to get me a sausage biscuit AND the forgot the cheese. They also messed up my order the first time I went there. Never going back

Man I hate writing bad reviews but here comes another one by language might be a little off but It is warranted this place is a shit show in the mornings there's no joke about it every day at something else wrong every day they're slow I mean like a half an hour slow they get your order wrong 90% of the time if you go inside be careful not to slip and fall on the greasy floors which are extremely dangerous everybody's running around like chickens with their heads cut off but nothing is getting accomplished I would not be surprised if I come back one day and there's all new employees in fact I probably pray for that day saying how I stop your every morning for breakfast and have to deal with this every morning

My friend ordered her bacon and it was not completely cooked. You would think after 3 x they would get it correct apparently not according to this picture.

Didn't care about my business got the order wrong and refused to fix and I'm usually a pretty nice guy on rating. Place is terrible

Waited 20 minutes in the drive through lane, only to sit at the window watching the cashier try for 2 minutes to get the card reader to work. Specifically asked for multiple sauces, yet when I got the food, there were no sauces inside so i knocked on the window and asked for more. Their response was to give me a single packet if sauce. Then when I got home I discovered that despite having the correct receipt on it, they messed up the order inside.

The photo shows how they served the quarter pounder we ordered. To add to it, the fries were so old it seemed like they had been cooked yesterday. Third time in a row that most of our meal has had to be thrown away. Good luck trying to talk to a manager about it though. The one I've talked to is probably the rudest one there.

I just went through the drive through and received great customer service from the window worker and my food was fresh! Thanks!

It's March and I have attempted to get a shamrock shake, 14 days in a row "the ice cream machine is down" Stop advertising ice cream and shakes. You don't sell them. I've spoke with "the manger" and tells me the part has been ordered and will be working in 4 days Several random and different people claiming to be the manager have verbatim said the same thing. It's still not working.

Okay, let me start with the fact I overheard at the drive through window a girl named Keisha ( I peeked super hard through the window to see her name tag ) push another employee out of her way and say " get the f**k out of my way " absolutely appalled, I apologized to the girl. Said girl at the back drive through window was super sweet and went on to tell me it happens all the time, and it wasn't a big deal. It's a huge deal, work place bullying is NOT okay. McDonald's on 5th, please get Keisha.

This is my favorite McDonald's in the city! Okay, so a couple weeks ago I got some lunch here and the fries were so good and perfectly done I wanted to cry. They were g-l-o-r-i-o-u-s, amazing, outstanding, etc. So golden, crispy, and hot, with just the right amount of salt. I come to this location a couple times a month, usually during the lunch rush, and they always get you through the line quickly, everyone is friendly, the food is always hot, and usually they give me THREE packs of sweet and sour sauce instead of the standard two!! Hallelujah! Life is good! #blessed

I won't even sugarcoat it, this location sucks hard. Two different days & times they were telling me to wait 20 min for a shamrock shake. No thanks. The last time my gf & I went there for a late night unhealthy craving & had terrible service. We walked in, waited abnormally long for being the only people in there, & were then greeted by a rude inattentive woman. Her attitude was garbage & made us feel like a burden by saying to her coworker, "this is going to really mess up the drive-thru now" as we ordered the last of their nuggets & fries via a 20 piece. She spoke so rudely to my gf that I wanted to give her a piece of my mind. Next, we had to wait even longer for her to come anywhere near vision to ask for a 4th bbq sauce (like I originally asked for) bc she only gave us 3. Counting is hard. Lastly, we open our 20 piece nugget to notice the dumb broad threw in 2 chicken select pieces. We counted the box & there were 20 pieces, so she knew exactly what she was doing. None of the food was fresh & she did her best in getting us the heck out of there. I wasn't expecting much from McNasties, we only went because it's a minute walk for us. I'll definitely never make that mistake again. Chipotle has my wallet & heart anyway.

So... I felt compelled tonight. The line was hella long and taking a lifetime. A part of my order even came put wrong to where I didn't even notice until I had gotten home. However, I dont know the girls name at the window tonight but she was wonderful with having a great attitude during what I could imagine was stressful especially when people were leaving the line. This is. Love comment no shade here

Took 30 mins in drive thru. Then they completely gave us the wrong order. Did not realize it until we got home.

Thank you, mcdonalds in grandview, for being open so late and being so nice to me. Many a time you have saved me from near death starvation after a late night at work or when I'm too lazy to go grocery shopping at midnight. You never disappoint with your snack wraps and $1 sundaes. Even that one time I desperately asked if you were serving breakfast at 11pm at night, and one of your drive thru employees said "girl, do we serve WHAT?", it was funny and sassy and I like that. It made me laugh.

I was really torn how to rate this location. On the one hand, they had no difficulty taking our order at the drive thru menu, they got it (mostly) right, and they didn't try to say their ice cream machine wasn't working - a common issue at our local store, but they took forever and they seemed really confused. It was a very odd experience.

Let me start be saying - I usually refuse to go to McDonalds in general. BUT this specific McDonald's is so different! Their employees are always friendly, happy, and apologetic when the wait is long. These people know how to manage the traffic flow that consumes their parking lot! They get you through, and have never messed up my order. Other McDonalds locations should try to model their restaurants after this one.

Smelled awful inside, and the service was slow. People were friendly and the food was as expected.

Well-organized drive through with two lanes and quick service. The building itself also just feels fancy for a McDonald's. My go-to location when I'm craving that $1 vanilla ice cream cone and don't want to leave the car.

If your going to come here late at night you will be waiting in line. It's not as bad as the Taco Bell down the road.

Five stars for a fast food joint? Yes, indeed! McDonald's offers some glorious, no-frills, nostalgic grub whenever a craving hits (my go-to is a Twix McFlurry). This McDonald's in particular has some of the friendliest staff I've encountered. They make you feel welcome as a friend. My fries were made to order, and perfectly salted. If you're thinking drive-thru, think about which of the two lanes you want to use- this handy option beautifully streamlines the ordering experience. The interior is clean, modern, and chic- one of the most beautiful Golden Arches around. The free Wi-Fi makes me consider going here to study, but the aroma is intoxicating and would most likely serve as a distraction!

I know that I shouldn't be filling my body with this junk, but ... slowest McDonalds ever. I mean the fact that I'm writing this review while sitting in their drive thru ... 'nuff said.

I cannot eat McDonald's meat , at all. It is so nasty and gross. The only thing I eat there is the Filet O'fish. The fish is pretty good. I love the Filet O'fish; it's flavorful, the bun is very airy and soft, and the tar tar sauce is delicious. So if you go to McDonald's , don't get the meat, get #16, because it's the only good thing there.