McDonald's

Fast food restaurant · Lexington

McDonald's

Fast food restaurant · Lexington
357 S Limestone, Lexington, KY 40508

Photos

McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null
McDonald's by null

Highlights

Classic burgers and fries, but reviews cite slow service and errors  

Featured in Grub Street
Placeholder

357 S Limestone, Lexington, KY 40508 Get directions

mcdonalds.com
@mcdonalds

$1–10 · Menu

Information

Static Map

357 S Limestone, Lexington, KY 40508 Get directions

+1 859 252 0711
mcdonalds.com
@mcdonalds
𝕏
@McDonalds

$1–10 · Menu

Features

wifi
Tap to pay

Last updated

Aug 8, 2025

Powered By

You might also like

Terms of Use • Privacy Policy • Cookie Policy
 © 2025 Postcard Technologies, Inc.

m

Google
I came in and ordered a spicy chicken sandwich. Plain. I was so excited because I used my McDonald’s points to get it free and Greg a black guy in the front counter was so busy talking to these white girls from out of town that he gave me it full of mayonnaise and disgusting sauce, it was a shame that he was so interested in talking to these girls who weren’t interested in him at all and we’re being so deceptive towards him instead of doing his job. Greg needs to do better!!

annon aloqili

Google
The morning shift manager Alice seems to not be able to handle her position as a manager I honestly think it’s needs to be something done. I’m pregnant and this is not the first time I was disrespected by her. The lobby is supposed to be open at 6 am and she refuses to allow customers in. This morning I what my 8 years old daughter with me and I asked her if we can come in she said she’s waiting on help to come in and I told her I understand but if the lobby is supposed to be open at a specific time she needs to let us in and she walked off letting the door lock behind her. I don’t even feel comfortable ordering food here while she’s here. I usually call and place my concerns there but the voicemail is full…. There is not humanity with this one specific manager and I feel sorry for her. If she can’t handle running a restaurant let someone else do that.

ikemags325

Google
Similar experience as other reviews. Several homeless folks in dining area were allowed by McDonald’s employees to panhandle inside the store making for a very uncomfortable dining experience. In addition this is the first McDonald’s that I have been too where you need an employee to put in a code to let you use the bathroom.

Amber

Google
The homeless was wondering around the dining area. I had sat down to eat and I know atleast 3 or 4 came by trying to bum money or cigarettes while I'm trying to eat and the employees allow this !! Also I asked the lady to unlock the restroom for me and she acted like I asked her to run a marathon and had a nasty attitude with me.

Brandy Muhammad

Google
Ordering online the order may not be right. Good 2 out 3 on accuracy. Also the dining room hours are posted incorrect. Makes for a long walk home after work to go out of direction. Definitely refuse to order online with raised fees when I was just there

Paul Elliott

Google
McDonald's, huh? Yeah, it's a place that exists. You go in, you order some stuff that looks vaguely like the pictures, and then you eat it. Or don't. Whatever. The burgers are... burgers, I guess? Thin patties, some sad-looking lettuce, a pickle chip or two. They taste like, well, fast food. The fries are usually the best part, when they're hot. Sometimes they're just... there. Limp and forgettable. Don't even get me started on the drive-thru. It's a gamble. Sometimes it's fast, sometimes you're sitting there forever while they figure out how to make a simple order. And checking the bag? Essential, unless you enjoy discovering you're missing half your meal when you get home. The menu is huge now, with all sorts of fancy coffee drinks and wraps and things. But honestly, most people are still just getting a Big Mac or some McNuggets. It's predictable, I'll give it that. You know exactly what you're getting, for better or worse. Mostly worse, if you think about it too hard. It's cheap, though. That's the main draw, right? You can feed yourself for not much money. If that's your priority, then McDonald's is fine. Just don't expect miracles. It's just... McDonald's. It's food, it's fast, and it's definitely not gourmet. It fills a hole, sometimes. That's about all there is to say.

Marie Eldridge

Google
I understand adding a lock to the restrooms however I finished my meal today and wanted to use restroom afterwards I asked the lady at register who said she would unlock it for me I waited about 6 mins she must have forgotten so my nephew who is 7 went to ask her cause he too had to use restroom she said she would open it so we waited another 8 mins and still did not open it so I asked same girl again she said she would open it and never did after waiting about 6 more mins..that's 20 mins of time total waiting for bathroom to be unlocked. Absolutely ridiculous. We ended up leaving and walking over to target because obviously she never had any intention to let us use the restroom even though I paid for food and consumed it there. Very bad for business in my opinion

Lori Sheridan (Bama)

Google
They wouldn't even let me go to the bathroom before placing my order (I need a code to get in). I'm by myself, what am I supposed to do, take my order in the bathroom with me? The older gentleman just stared at me, not a "hello," "can I help you," nothing. Blank face, unwelcomed stare. I asked if I could have the code for the restroom. The older gentleman asked if I had an order. I told him that I hadn't placed one yet, which WAS my plan. He said that I had to have an order. I never even take drinks in ANY bathroom. It's unsanitary. So, I took my business where it was welcoming and wanted, and has better food, at Cane's, where people have better personalities, and greet you with a smile, not grumpy like the McDonald's employees seem to be. Thank you, McDonald's, for showing me how much you (don't) care about your customers being able to wash their hands first and not carry food in the bathroom. It's not like I'm a kid, I'm 50 years old! I won't be back to this unwelcomed establishment.
google avatar

JJ S.

Yelp
Came here at 11 am on a Tuesday. No one was in the drive through line so it was a very fast experience. Got a cheeseburger with just ketchup and cheese on it. They didn't mess the order up. Also got an iced coffee that tastes very good. Overall great experience. Can't wait to indulge into my food. Edit: Came at 6:30 on the same day. Ordered a McCrispy and it was the driest thing I have ever eaten. Other than that, the sweat tea was good and the workers were nice. Fries could use a little more time in the fryer. If you come to order the McCrispy, don't go. 2/10 chicken sandwich.
google avatar

Brian W.

Yelp
This is probably the worst McDonald's in Kentucky. Fast food should never take 30 minutes but that is the norm. Also with the new lobby design it encourages bad customer service. I waited 5 minutes to ask for items missing from my order. By the time you get your food it is cold.

Anyiah S.

Yelp
I come here occasionally, and the service is typically average however they gave me the wrong order completely and I do not eat pork at all. This is not OK I hope and wish they would pay better attention.
google avatar

Jenn K.

Yelp
I stopped at this location because it's convenient to Good Samaritan &I was visiting a friend there. Be warned though they are short handed so the kiosk is your best bet in ordering food. The lobby was clean as well as the tables& the condiments were well stocked. I had my food in no time and it was exactly what I ordered. The person at the counter was friendly &handed me my bag of food directly to me.
google avatar

Jalyn B.

Yelp
absolutely do NOT come here. what happened to customer service?? i mean be so for real yall. why am i spending $17 and they DISMISSED my order... i am so upset because i was there waiting for 45 mins after placing my order. they did not need to be so disrespectful. whoever owns this mcdonald's, please do a better job at picking your employees...

Owen N.

Yelp
This is the worst McDonalds in North America. Horrible customer service and horrible explanations of their mistakes. I just waited 40 minutes for them to tell me my mobile order has been refunded for seemingly no reason.

Jacob M.

Yelp
I went for an interview on Wednesday. Spent half an hour getting ready. Walk inside. Ask for my interview, they tell me to wait a few minutes. I wait a few minutes. An employee asks me to reschedule for the next day. Fine. Walk in the next day, skip one of my evening classes just to get to the interview in time and get ready. Ask for my interview. Again, "wait just a few minutes." I wait. I wait half an hour. I, getting tired of being seemingly ignored, walk up to the counter. Employee tells me I have to reschedule for Sunday. (I can only assume the manager simply didn't feel like it, or some other half-assed excuse.) Never have I seen an employer that so easily makes it's potential employees feel so utterly insignificant to them. I can't tell if it's incompetence, or purposeful to drive away potential hires.
google avatar

Matthew C.

Yelp
This location is a joke. They have the slowest service imaginable. actually, even slower than that.
google avatar

Charles M. H.

Yelp
The absolute worst.. Lazy, sloppy and careless. Order a breakfast and receive hotcakes hard as rocks. Can't even cut them with the plastic knife. Eggs dry and hard and the biscuit was a rock itself. One package of butter. One package of syrup no napkins no other condiments no request for condiments just a hand sticking out the window with a bag and a bad attitude. Do yourself a favor and drive to another location or make your own breakfast at home.

Jeff F.

Yelp
No salt on the McDonald's breakfast hash brown?!? I really wanted that! Next time, give me salt on McDonald's hash brown PLEASE!
google avatar

Cory B.

Yelp
A McDonalds of Dantesque levels of abasement. "Abandon all hope, ye who enter herein." It's always nice to come across fast food places that do what they do well--get decent food to you at low cost and a fast pace. This place manages to fail on all three of the relatively easy jobs that its very nature per se is tasked with. I was initially excited for the opening of this establishment and even attended the grand opening and got the free Big Mac-every-week-for-a-year golden ticket. I don't even care for Big Macs but it's free food! I am not quite sure what is happening here. This place is an enigma that doesn't seem to justify its very being. Strange things happen here. Cars go missing. People walk around inside the kitchen but no meals are produced. Is the whole restaurant some ghost?--a collective mirage recognized by all? And what of inside? Can you even get in? Do you dare? Just like the road to hell, this place looks nice on the outside but everything about its inner nature is slowly revealed to be a nightmare. But by then you're probably already beyond the point of no return. Alea iacta est. Your fate is sealed to culinary doom. I have gone here, thru the drive thru, during operational hours, and not received any response from the staff. It feels like the place is some sort of front for the Italian mafia. It's hard to think of an explication for how this place continues to exist where it does downtown, lights on, staff inside, yet receiving no service. Even should you get service they are usually unprofessional and very slow. A college McDonalds ought to be ripe for above-average quality. On the rare occasion I have even managed to be served food here, it takes way too long even if the place is relatively slow in business--yet how it manages to continue to receive any business at all is a mystery that only the dead could divine. Additionally, the food always seems subpar here. May as well go to the nearby Tolly Ho's which is local, better and quicker service, way better food, and a respectable fast food establishment. Or the nearby Sonic. Or wherever. Anywhere but here. The original McDonalds this...thing...is built over was far superior. Perhaps this current one is haunted by its predecessor, who seeks to return to give Lexingtonians the true homeless-infested dining experience they deserve. It was the kind of place you'd go to and randomly see your librarian from middle school at, sadly eating a #4 alone in a corner. There was something very magical about that. This place though...it needs an exorcism.

Sbhahs H.

Yelp
Worst customer service ever. Don't give you everything you order. I just can't get over how rude the employees are. I'd give it one star if I could!!!!!!

Rebecca H.

Yelp
one of the SLOWEST McDonalds ever, there were doing one car at a time start to finish in the drive through. I waited 10 minutes at the order area just to put in my order. They have a line of cars out of the parking lot and no one was to be seen in either of the windows
google avatar

Aaron M.

Yelp
I'm not sure how difficult it is to work at McDonald's, but the crew at this location sure makes it look like the hardest job in the world.

Dan S.

Yelp
Horrible lunchtime service. The restaurant is usually somewhat dirty, but the real problem is the lack of attention to the customers waiting at the counter. Recently, the young woman who "works" the counter is rude and abrasive. The other day, the kiosks were down and she had a line. She told people they needed to order at the kiosk. When she was told the kiosks were not operable, she swore and begrudgingly took orders. She always seems to forget to provide patrons with a beverage cup and is perturbed when asked for one. The food is as it should be but the indoor dining experience is lacking. We've decided to take lunch somewhere else until the place improves.
google avatar

Will L.

Yelp
Never takes my order from the drive thru so I have to pull up every time to tell them face to face what I want. Consistently waiting 15+ minutes to get a burger and fries ( my usual order). Also their workers never show up so they are consistently closed at odd hours!

Noah E.

Yelp
Peak McDonald's food but the lobby is never unlocked so you have to go through the longest drive thru known to man every single time.

Mark F.

Yelp
Terrible service and homeless people always inside. Worst McDonald's I've ever been to hands down.

Soggy T.

Yelp
the "kiddie cone" and the regular ice cream cone were the same size very disappointing

Kevin D.

Yelp
This place sucks for being in lexington around all these dorms they should be giving way better service. The other day I went they didn't even have fries Had to get a compete different order. Also they don't pick up the phone when you call they take you straight to voicemail when you call. Don't go to this mcdonald's unless you are in desperate need of mickey ds.

Lizzy T.

Yelp
This fine establishment has everything you could ever want from a campus McDonald's: wait times that are the antithesis of "fast food", a homeless population loitering outside, staff that hate their jobs and will tell you so while utilizing as much profanity as possible... you may have every expectation this house of yellow and red would've closed it's smudged glass doors for eternity by now, and yet, it stands on; It's illuminated Golden Arches beckoning to intoxicated college students like a beacon in the night. It is my belief MceeDee's reign of tyranny will withstand any test of time, they could even survive nuclear fall-out relying on nothing but chaos and grease. That in itself deserves respect. I am reflective on my experience with the company in general. What started as a happy meal became a comfort meal, I can recall a strong feeling of joy that overcame me when I stumbled upon a McDonald's in a Italian village. I've spent my last dime on you, risked diabetes for you, ruined my gut health and binged 2000 calories all for you. And what am I to you? A stack of receipts? A #8, large, with a diet Dr. Pepper? I've had enough. It's time to look elsewhere to fill my stomach & heart. So, my beloved limestone McDonald's, I bid you farewell. What you lacked in convenience and hospitality you made up for in cheap, fattening food to satisfy my midnight munchies after one too many bong rips, and I am forever thankful for that.
google avatar

Jesus G.

Yelp
McDonalds refused to serve do to "weather". Yet all of their employees were there as it was only 10:05. McDonalds bathrooms are terrible too. The service is always terrible and I do not enjoy my experience there. In conclusion, I am a very unsatisfied customer.

Kerry F.

Yelp
Every single time I go to this McDonald's they get the order WRONG every single time.
google avatar

Tyler T.

Yelp
It's McDonalds food as long as you're willing to wait in line for 20 minutes at the drive thru when you're the only one there. Have had my food given to other people multiple times and I almost never get the right order. It's good if you would like low tier food at the wait time of a real restaurant.

Ava S.

Yelp
I love McDonald', but this.... is UNACCEPTABLE! I went with hunger and thirst and the urge to pee, but when I got there, it went downhil. I ordered at the kiosk and it was all fine and when I completed my order I got a blank receipt. I waited for a looong time, THEY FORGOT ABOUT ME! After reminded them of my order they finally put it together and it wasn't even what I wanted. But I had to except it. My sister in Christ also had a terrible experience, they forgot her ice cream cone and strongly discriminated sugar in the lemonade and forced sugar free lemonade down her throat. My other sister, only got one sauce when she clearly wanted 2. My other sister, indeed had a terrible experience with her happy meal, they gave her crusty, slimy, apples and there was only 2. The staff was extremely rude and resembled Justin Beiber, they were dropping cups everywhere and the lids and straws were so difficult to find I almost gave up trying. Overall, this McDonald's was skimpy in every way.
google avatar

Courtney C.

Yelp
Thought everyone should see this photo! This is an employee from the South Limestone McDonald's who is on her phone while there is a 6 car pile-up that her poor customer service skills are causing. Wife and I stopped in for 3 McChickens, 1 large fry and 2 sweet teas... until we were told they were out of sweet tea... ON A FRIDAY. When she was asked how long it would be before there would be more, she said "I dunno. Probably won't have none for the rest of tonight." So we got a coke and a Dr Pepper. As I was typing this, she was nearly yelling at customers in the drivethru saying "Huh? What?" And it was extremely unprofessional. The only thing that keeps us coming back to this location is that McDonald's is the same everywhere, but stay away if you like being treated like a customer should be.
google avatar

Gabriela R.

Yelp
I went in and the person at the register seemed to be out of it (yaknow what I mean). I ordered an egg and cheese biscuit because I am a vegetarian, but instead I was given a ham, egg, and cheese McMuffin. Not pleased.
google avatar

Isaac J.

Yelp
The service? What you would expect for a McDonalds for a tiny McDonalds. But the inside, is like being thrown back to 1998! Very interesting to say the least.
google avatar

Anna D.

Yelp
I'm not one to leave a bad review, but this place's atmosphere left a bad aftertaste that has stuck with me for months. As soon as I walked to the front counter, I was hit with a smell reminiscent of baby vomit. My boyfriend went to the bathroom, and he told me it was the most disgusting sight he had ever seen. I received hard nuggets, but that's forgivable. The atmosphere, not so much. P.S. my friend recently went to this location and ordered an ten piece nugget meal. She opened the box and found two single nuggets. I can't think of any excuse for that.

Ashley T.

Yelp
This guy named Chris was yelling at his employees making jokes about her, while she was the only person taking orders correctly. They were also throwing food and having a food fight, while I was getting my cashback. I do not recommend this Mcdonald they had on no gloves, I asked for my sauce and I had to pay for it but I never got it. The employees were also drinking and eating while I was waiting on my food. If I could give this place a zero star I would.

Ollie M.

Yelp
Zero stars, I wait nearly 10 min on a French vanilla iced coffee. I hey must have forgotten the coffee. It's sugar and creamer.
google avatar

Michael S.

Yelp
This is more of an informative review. Hours as of now are from 6:00 a.m. to 9:00 p.m. on weekdays and 7:00 a.m. to 6:00 p.m. on weekends. I've seen a lot of people come in after hours expecting service, just want people to know.
google avatar

Sarah M.

Yelp
Fast food reviews are far from my favorite to do but after an evening of cocktails at Galvins and all night bowling I was craving some fries & a Diet Coke. This place doesn't even deserve a star. While I realize I sound like a walking cliche, this place had the WORST service I've ever had from a fast food place. The employee was rude through the speaker at the drive thru, took our money at the window and wouldn't even give us a second to put the change up before saying "SIR" as she practically tossed the bag in the car. Rude. Rude. Rude. Also the fries were cold. No bueno in the least bit.
google avatar

Lauren H.

Yelp
If I could give zero I would. So we get to the store about 10:45. Group of people inside eating. Doors locked and some kid lets us in. 2 heavy set women start yelling at us that store is closed. Sign outside says lobby is open until 12 am. Either way, it is 10:50 by the time the women stop yelling at us and other patrons. As they decide to take our orders, the two women are talking loudly and rudely about us. Then when we respond we are ready to order, the one lady starts yelling back that we are going to have to wait and continues talking about us poorly. Horrible service.
google avatar

Kerry F.

Yelp
I was hungry at 7 pm and hadn't had McDonald's for a while.... thought double cheese burgers sound good! It was the worst McDonald's burger I've ever had.
google avatar

Sara R.

Yelp
Went to this McDonald's for a happy meal for my daughter and was met with we aren't serving any. There was no sign or reason to why. The girl was rude over the com. Everytime we go to this McDonald's we have an issue or someone rude waiting on us. We usually go out of are way to go somewhere else but decided that we would try it again. We can go the McDonald's in the hood and get better service. Never again. If I could I would give this location a zero star.
google avatar

Will M.

Yelp
Typical McDonald's that is situated on UK's campus. Depending on the time of day the drive through can be a little bit slower but nothing out of the norm.
google avatar

Alex D.

Yelp
The staff is choosing to close early? I didn't know this would be possible for individual restaurants. Apparently they chose to close early cause they claim to be short staffed, but they're sitting around doing nothing. I'm not expert at fast food, but this is not up to basic standards.
google avatar

Alex S.

Yelp
I ordered a medium Carmel macchiato this morning and when I got my coffee I realized that only 3/4 of the cup was full! I paid for a medium and what I basically received was a small. Another time I went through the drive through, i paid for a meal that wasn't mine.

Marissa O.

Yelp
I tried to come in at around 11:15 pm and was met with locked doors. However, the sign on the front says they close their lobby at 12 on Fridays (the day I came in). Some students let me in and when I went to the register a worker told me their lobby was closed, so I told her the door says they close at 12. She replied with "well it doesn't matter, our registers are off so we don't have a way to take your order anyway." Eventually a manager took my order through the drive thru POS and I was on my way but I'm confused on why the lobby has been closed before 12 at least two days in a row (I tried coming in yesterday, too.) Even though they're not ideal hours, I wouldn't be as upset if they at least switched their sign outside.

Emily H.

Yelp
Every time I visit there is at least one worker with a terrible attitude. I understand how stressful fast food can be, but don't work in customer service if you don't know how to maintain face in a professional work setting. Nuggets are good though

Johnny L.

Yelp
Wow, this place is a joke. They had 5 people working drive thru and 1 working the dining room inside. I ordered on the screen and discovered there were about 8 people in front of me. I counted 6 drive thru orders go out and NO DINE IN ORDERS did. I pointed it out to the children running the place, and they told me they ordered before the dine in people. They even admitted that they only had 1 person working the counter inside. I got my refund after raising my voice about the sitch. Went to my car, got in the drive thru and got my order in 4 minutes. I looked inside, and still 2 people who had ordered before I did on the screen inside where still waiting. SERIOUSLY. MY POINT: Is drive thru more important? YES Did I pay for my order with money as the drivers did? YES Lesson learned, want your food fast, drive thru, you will be served before any dine in person. I rarely eat fast food, maybe every other month, but I will NEVER EAT AT MCDONALDS AGAIN!!!!
google avatar

Maureen D.

Yelp
Horrible service! Found an ant crawling on the bun of my mcChicken. The last three times I've gone to this McDonald's I've had to wait 15-20 mins for the food...which is NOT fast food. Also, this last time I went I had to wait at the counter with absolutely no workers taking orders for a good 5 mins. I'm probably not gonna go here anymore.
google avatar

Logan H.

Yelp
Quite possibly the slowest McDonald's to ever exist. Might take you 20 minutes on a slow night. Drive thru mic barely works, the car in front of me drove off.
google avatar

Christopher P.

Yelp
Worst service, worst staff, worst drive through, worst wait time. Always understaffed, or run by people who couldn't care less. There is absolutely no reason to stop here with so many better places nearby, unless you are really strapped for cash. If that's the case, I'd suggest starving, or eating from one of the dumpsters from the nearby and much better restaurants. Avoid this McDonalds.
google avatar

Hailey S.

Yelp
This place used to be okay at best but I think it's gotten worse. It was the only MCDonalds in our city to take part in the disastrous "Rick and Morty" promotion last fall. Like most fast food places it is dangerously understaffed (there was even a cleaning rag sitting on a pile of used trays) and the food is less than stellar. Also a number of other fast food places in the area have shut down.
google avatar

Shane V.

Yelp
Waited in line for an hour last night. Only had 2 employees working. Had to literally call the location's phone to get them to take my order at the speaker. About 10 cars left while I waited in line. The guy in front of me had to bang on the window 3 separate times to get someone's attention. I finally get my food and it's all stale. HOW???? Submitted 2 complaints to McDonald's and haven't heard back from them. This was about 3rd time this has happened at this location. This is located downtown, where it's always going to have people come by. The general manager needs to be replaced with someone competent. I recorded 10 minutes of me sitting in line and got the guy in front of me hitting on the window. This location is a joke.
google avatar

Brittany M.

Yelp
Every time I've gone here, the staff is really unfriendly and the food is always cold. Not going back
google avatar

Paul R.

Yelp
The people here are unprofessional and snarky. Went through the drive-thru and was deciding on my order and the lady kept asking insistently "Is that it" even though I kept saying no. Then had to wait for a while for my order and they didnt bring everything out so I asked for the rest of my order and the lady went back shaking her head. I mean cmon. Place needs better management for sure.