McDonald's

The food could have definitely been better my chicken stunk and it was hard... but the STAFF made up for it. I grabbed the ladies name who took my order this morning because her bright smile kind words and over all demeanor made everything else better . Id give the restaurant 4 stars- but Latasha in the first window 10.

I've never had a issue with this McDonald's. The service has always been great Shondréa and the manager Natasha are my two favorite employees. When they are there I receive EXCEPTIONAL customer service.

The morning shift manager Alice seems to not be able to handle her position as a manager I honestly think it’s needs to be something done. I’m pregnant and this is not the first time I was disrespected by her. The lobby is supposed to be open at 6 am and she refuses to allow customers in. This morning I what my 8 years old daughter with me and I asked her if we can come in she said she’s waiting on help to come in and I told her I understand but if the lobby is supposed to be open at a specific time she needs to let us in and she walked off letting the door lock behind her. I don’t even feel comfortable ordering food here while she’s here. I usually call and place my concerns there but the voicemail is full…. There is not humanity with this one specific manager and I feel sorry for her. If she can’t handle running a restaurant let someone else do that.

I came in and ordered a spicy chicken sandwich. Plain. I was so excited because I used my McDonald’s points to get it free and Greg a black guy in the front counter was so busy talking to these white girls from out of town that he gave me it full of mayonnaise and disgusting sauce, it was a shame that he was so interested in talking to these girls who weren’t interested in him at all and we’re being so deceptive towards him instead of doing his job. Greg needs to do better!!

Similar experience as other reviews. Several homeless folks in dining area were allowed by McDonald’s employees to panhandle inside the store making for a very uncomfortable dining experience. In addition this is the first McDonald’s that I have been too where you need an employee to put in a code to let you use the bathroom.

THIS LOCATION IS NOT OPEN 24 HOURS!!! Despite this location claiming so on Google they definitely are not. They will randomly decide to stop serving customers if the manager isn’t there, generally won’t serve anyone from 2:30- 3am area -4:30 am when they swap to breakfast. (This has been updated post-covid as well to say 24 hours) It is common for 24 hours McDonald’s to close form 4:00am-4:30 am to swap to breakfast. However, I have never seen any “24 hour” McDonald’s either close by turning off drive through menu screens, or they just simply tell everyone their “system is down” for the next 2 hours. It’s such a joke. It’s okay to not be open 24 hours, however it’s not okay to tell people you are when you aren’t.

The homeless was wondering around the dining area. I had sat down to eat and I know atleast 3 or 4 came by trying to bum money or cigarettes while I'm trying to eat and the employees allow this !! Also I asked the lady to unlock the restroom for me and she acted like I asked her to run a marathon and had a nasty attitude with me.

Once a month I crave McDonald's. Not sure why I think it's going to be good food? It has been decades since the quality of food was acceptable.

Came here at 11 am on a Tuesday. No one was in the drive through line so it was a very fast experience. Got a cheeseburger with just ketchup and cheese on it. They didn't mess the order up. Also got an iced coffee that tastes very good. Overall great experience. Can't wait to indulge into my food. Edit: Came at 6:30 on the same day. Ordered a McCrispy and it was the driest thing I have ever eaten. Other than that, the sweat tea was good and the workers were nice. Fries could use a little more time in the fryer. If you come to order the McCrispy, don't go. 2/10 chicken sandwich.

This is probably the worst McDonald's in Kentucky. Fast food should never take 30 minutes but that is the norm. Also with the new lobby design it encourages bad customer service. I waited 5 minutes to ask for items missing from my order. By the time you get your food it is cold.

I come here occasionally, and the service is typically average however they gave me the wrong order completely and I do not eat pork at all. This is not OK I hope and wish they would pay better attention.

I stopped at this location because it's convenient to Good Samaritan &I was visiting a friend there. Be warned though they are short handed so the kiosk is your best bet in ordering food. The lobby was clean as well as the tables& the condiments were well stocked. I had my food in no time and it was exactly what I ordered. The person at the counter was friendly &handed me my bag of food directly to me.

absolutely do NOT come here. what happened to customer service?? i mean be so for real yall. why am i spending $17 and they DISMISSED my order... i am so upset because i was there waiting for 45 mins after placing my order. they did not need to be so disrespectful. whoever owns this mcdonald's, please do a better job at picking your employees...

This is the worst McDonalds in North America. Horrible customer service and horrible explanations of their mistakes. I just waited 40 minutes for them to tell me my mobile order has been refunded for seemingly no reason.

I went for an interview on Wednesday. Spent half an hour getting ready. Walk inside. Ask for my interview, they tell me to wait a few minutes. I wait a few minutes. An employee asks me to reschedule for the next day. Fine. Walk in the next day, skip one of my evening classes just to get to the interview in time and get ready. Ask for my interview. Again, "wait just a few minutes." I wait. I wait half an hour. I, getting tired of being seemingly ignored, walk up to the counter. Employee tells me I have to reschedule for Sunday. (I can only assume the manager simply didn't feel like it, or some other half-assed excuse.) Never have I seen an employer that so easily makes it's potential employees feel so utterly insignificant to them. I can't tell if it's incompetence, or purposeful to drive away potential hires.

This location is a joke. They have the slowest service imaginable. actually, even slower than that.

The absolute worst.. Lazy, sloppy and careless. Order a breakfast and receive hotcakes hard as rocks. Can't even cut them with the plastic knife. Eggs dry and hard and the biscuit was a rock itself. One package of butter. One package of syrup no napkins no other condiments no request for condiments just a hand sticking out the window with a bag and a bad attitude. Do yourself a favor and drive to another location or make your own breakfast at home.

No salt on the McDonald's breakfast hash brown?!? I really wanted that! Next time, give me salt on McDonald's hash brown PLEASE!

A McDonalds of Dantesque levels of abasement. "Abandon all hope, ye who enter herein." It's always nice to come across fast food places that do what they do well--get decent food to you at low cost and a fast pace. This place manages to fail on all three of the relatively easy jobs that its very nature per se is tasked with. I was initially excited for the opening of this establishment and even attended the grand opening and got the free Big Mac-every-week-for-a-year golden ticket. I don't even care for Big Macs but it's free food! I am not quite sure what is happening here. This place is an enigma that doesn't seem to justify its very being. Strange things happen here. Cars go missing. People walk around inside the kitchen but no meals are produced. Is the whole restaurant some ghost?--a collective mirage recognized by all? And what of inside? Can you even get in? Do you dare? Just like the road to hell, this place looks nice on the outside but everything about its inner nature is slowly revealed to be a nightmare. But by then you're probably already beyond the point of no return. Alea iacta est. Your fate is sealed to culinary doom. I have gone here, thru the drive thru, during operational hours, and not received any response from the staff. It feels like the place is some sort of front for the Italian mafia. It's hard to think of an explication for how this place continues to exist where it does downtown, lights on, staff inside, yet receiving no service. Even should you get service they are usually unprofessional and very slow. A college McDonalds ought to be ripe for above-average quality. On the rare occasion I have even managed to be served food here, it takes way too long even if the place is relatively slow in business--yet how it manages to continue to receive any business at all is a mystery that only the dead could divine. Additionally, the food always seems subpar here. May as well go to the nearby Tolly Ho's which is local, better and quicker service, way better food, and a respectable fast food establishment. Or the nearby Sonic. Or wherever. Anywhere but here. The original McDonalds this...thing...is built over was far superior. Perhaps this current one is haunted by its predecessor, who seeks to return to give Lexingtonians the true homeless-infested dining experience they deserve. It was the kind of place you'd go to and randomly see your librarian from middle school at, sadly eating a #4 alone in a corner. There was something very magical about that. This place though...it needs an exorcism.

Worst customer service ever. Don't give you everything you order. I just can't get over how rude the employees are. I'd give it one star if I could!!!!!!

one of the SLOWEST McDonalds ever, there were doing one car at a time start to finish in the drive through. I waited 10 minutes at the order area just to put in my order. They have a line of cars out of the parking lot and no one was to be seen in either of the windows

I'm not sure how difficult it is to work at McDonald's, but the crew at this location sure makes it look like the hardest job in the world.

Horrible lunchtime service. The restaurant is usually somewhat dirty, but the real problem is the lack of attention to the customers waiting at the counter. Recently, the young woman who "works" the counter is rude and abrasive. The other day, the kiosks were down and she had a line. She told people they needed to order at the kiosk. When she was told the kiosks were not operable, she swore and begrudgingly took orders. She always seems to forget to provide patrons with a beverage cup and is perturbed when asked for one. The food is as it should be but the indoor dining experience is lacking. We've decided to take lunch somewhere else until the place improves.

Never takes my order from the drive thru so I have to pull up every time to tell them face to face what I want. Consistently waiting 15+ minutes to get a burger and fries ( my usual order). Also their workers never show up so they are consistently closed at odd hours!

Peak McDonald's food but the lobby is never unlocked so you have to go through the longest drive thru known to man every single time.

Terrible service and homeless people always inside. Worst McDonald's I've ever been to hands down.

the "kiddie cone" and the regular ice cream cone were the same size very disappointing

This place sucks for being in lexington around all these dorms they should be giving way better service. The other day I went they didn't even have fries Had to get a compete different order. Also they don't pick up the phone when you call they take you straight to voicemail when you call. Don't go to this mcdonald's unless you are in desperate need of mickey ds.

This fine establishment has everything you could ever want from a campus McDonald's: wait times that are the antithesis of "fast food", a homeless population loitering outside, staff that hate their jobs and will tell you so while utilizing as much profanity as possible... you may have every expectation this house of yellow and red would've closed it's smudged glass doors for eternity by now, and yet, it stands on; It's illuminated Golden Arches beckoning to intoxicated college students like a beacon in the night. It is my belief MceeDee's reign of tyranny will withstand any test of time, they could even survive nuclear fall-out relying on nothing but chaos and grease. That in itself deserves respect. I am reflective on my experience with the company in general. What started as a happy meal became a comfort meal, I can recall a strong feeling of joy that overcame me when I stumbled upon a McDonald's in a Italian village. I've spent my last dime on you, risked diabetes for you, ruined my gut health and binged 2000 calories all for you. And what am I to you? A stack of receipts? A #8, large, with a diet Dr. Pepper? I've had enough. It's time to look elsewhere to fill my stomach & heart. So, my beloved limestone McDonald's, I bid you farewell. What you lacked in convenience and hospitality you made up for in cheap, fattening food to satisfy my midnight munchies after one too many bong rips, and I am forever thankful for that.

McDonalds refused to serve do to "weather". Yet all of their employees were there as it was only 10:05. McDonalds bathrooms are terrible too. The service is always terrible and I do not enjoy my experience there. In conclusion, I am a very unsatisfied customer.

Every single time I go to this McDonald's they get the order WRONG every single time.

It's McDonalds food as long as you're willing to wait in line for 20 minutes at the drive thru when you're the only one there. Have had my food given to other people multiple times and I almost never get the right order. It's good if you would like low tier food at the wait time of a real restaurant.

I love McDonald', but this.... is UNACCEPTABLE! I went with hunger and thirst and the urge to pee, but when I got there, it went downhil. I ordered at the kiosk and it was all fine and when I completed my order I got a blank receipt. I waited for a looong time, THEY FORGOT ABOUT ME! After reminded them of my order they finally put it together and it wasn't even what I wanted. But I had to except it. My sister in Christ also had a terrible experience, they forgot her ice cream cone and strongly discriminated sugar in the lemonade and forced sugar free lemonade down her throat. My other sister, only got one sauce when she clearly wanted 2. My other sister, indeed had a terrible experience with her happy meal, they gave her crusty, slimy, apples and there was only 2. The staff was extremely rude and resembled Justin Beiber, they were dropping cups everywhere and the lids and straws were so difficult to find I almost gave up trying. Overall, this McDonald's was skimpy in every way.

Thought everyone should see this photo! This is an employee from the South Limestone McDonald's who is on her phone while there is a 6 car pile-up that her poor customer service skills are causing. Wife and I stopped in for 3 McChickens, 1 large fry and 2 sweet teas... until we were told they were out of sweet tea... ON A FRIDAY. When she was asked how long it would be before there would be more, she said "I dunno. Probably won't have none for the rest of tonight." So we got a coke and a Dr Pepper. As I was typing this, she was nearly yelling at customers in the drivethru saying "Huh? What?" And it was extremely unprofessional. The only thing that keeps us coming back to this location is that McDonald's is the same everywhere, but stay away if you like being treated like a customer should be.

I went in and the person at the register seemed to be out of it (yaknow what I mean). I ordered an egg and cheese biscuit because I am a vegetarian, but instead I was given a ham, egg, and cheese McMuffin. Not pleased.

The service? What you would expect for a McDonalds for a tiny McDonalds. But the inside, is like being thrown back to 1998! Very interesting to say the least.

I'm not one to leave a bad review, but this place's atmosphere left a bad aftertaste that has stuck with me for months. As soon as I walked to the front counter, I was hit with a smell reminiscent of baby vomit. My boyfriend went to the bathroom, and he told me it was the most disgusting sight he had ever seen. I received hard nuggets, but that's forgivable. The atmosphere, not so much. P.S. my friend recently went to this location and ordered an ten piece nugget meal. She opened the box and found two single nuggets. I can't think of any excuse for that.

This guy named Chris was yelling at his employees making jokes about her, while she was the only person taking orders correctly. They were also throwing food and having a food fight, while I was getting my cashback. I do not recommend this Mcdonald they had on no gloves, I asked for my sauce and I had to pay for it but I never got it. The employees were also drinking and eating while I was waiting on my food. If I could give this place a zero star I would.

Zero stars, I wait nearly 10 min on a French vanilla iced coffee. I hey must have forgotten the coffee. It's sugar and creamer.

This is more of an informative review. Hours as of now are from 6:00 a.m. to 9:00 p.m. on weekdays and 7:00 a.m. to 6:00 p.m. on weekends. I've seen a lot of people come in after hours expecting service, just want people to know.

Fast food reviews are far from my favorite to do but after an evening of cocktails at Galvins and all night bowling I was craving some fries & a Diet Coke. This place doesn't even deserve a star. While I realize I sound like a walking cliche, this place had the WORST service I've ever had from a fast food place. The employee was rude through the speaker at the drive thru, took our money at the window and wouldn't even give us a second to put the change up before saying "SIR" as she practically tossed the bag in the car. Rude. Rude. Rude. Also the fries were cold. No bueno in the least bit.

If I could give zero I would. So we get to the store about 10:45. Group of people inside eating. Doors locked and some kid lets us in. 2 heavy set women start yelling at us that store is closed. Sign outside says lobby is open until 12 am. Either way, it is 10:50 by the time the women stop yelling at us and other patrons. As they decide to take our orders, the two women are talking loudly and rudely about us. Then when we respond we are ready to order, the one lady starts yelling back that we are going to have to wait and continues talking about us poorly. Horrible service.

I was hungry at 7 pm and hadn't had McDonald's for a while.... thought double cheese burgers sound good! It was the worst McDonald's burger I've ever had.

Went to this McDonald's for a happy meal for my daughter and was met with we aren't serving any. There was no sign or reason to why. The girl was rude over the com. Everytime we go to this McDonald's we have an issue or someone rude waiting on us. We usually go out of are way to go somewhere else but decided that we would try it again. We can go the McDonald's in the hood and get better service. Never again. If I could I would give this location a zero star.

Typical McDonald's that is situated on UK's campus. Depending on the time of day the drive through can be a little bit slower but nothing out of the norm.

The staff is choosing to close early? I didn't know this would be possible for individual restaurants. Apparently they chose to close early cause they claim to be short staffed, but they're sitting around doing nothing. I'm not expert at fast food, but this is not up to basic standards.

I ordered a medium Carmel macchiato this morning and when I got my coffee I realized that only 3/4 of the cup was full! I paid for a medium and what I basically received was a small. Another time I went through the drive through, i paid for a meal that wasn't mine.

I tried to come in at around 11:15 pm and was met with locked doors. However, the sign on the front says they close their lobby at 12 on Fridays (the day I came in). Some students let me in and when I went to the register a worker told me their lobby was closed, so I told her the door says they close at 12. She replied with "well it doesn't matter, our registers are off so we don't have a way to take your order anyway." Eventually a manager took my order through the drive thru POS and I was on my way but I'm confused on why the lobby has been closed before 12 at least two days in a row (I tried coming in yesterday, too.) Even though they're not ideal hours, I wouldn't be as upset if they at least switched their sign outside.

Every time I visit there is at least one worker with a terrible attitude. I understand how stressful fast food can be, but don't work in customer service if you don't know how to maintain face in a professional work setting. Nuggets are good though

Wow, this place is a joke. They had 5 people working drive thru and 1 working the dining room inside. I ordered on the screen and discovered there were about 8 people in front of me. I counted 6 drive thru orders go out and NO DINE IN ORDERS did. I pointed it out to the children running the place, and they told me they ordered before the dine in people. They even admitted that they only had 1 person working the counter inside. I got my refund after raising my voice about the sitch. Went to my car, got in the drive thru and got my order in 4 minutes. I looked inside, and still 2 people who had ordered before I did on the screen inside where still waiting. SERIOUSLY. MY POINT: Is drive thru more important? YES Did I pay for my order with money as the drivers did? YES Lesson learned, want your food fast, drive thru, you will be served before any dine in person. I rarely eat fast food, maybe every other month, but I will NEVER EAT AT MCDONALDS AGAIN!!!!

Horrible service! Found an ant crawling on the bun of my mcChicken. The last three times I've gone to this McDonald's I've had to wait 15-20 mins for the food...which is NOT fast food. Also, this last time I went I had to wait at the counter with absolutely no workers taking orders for a good 5 mins. I'm probably not gonna go here anymore.

Quite possibly the slowest McDonald's to ever exist. Might take you 20 minutes on a slow night. Drive thru mic barely works, the car in front of me drove off.

Worst service, worst staff, worst drive through, worst wait time. Always understaffed, or run by people who couldn't care less. There is absolutely no reason to stop here with so many better places nearby, unless you are really strapped for cash. If that's the case, I'd suggest starving, or eating from one of the dumpsters from the nearby and much better restaurants. Avoid this McDonalds.

This place used to be okay at best but I think it's gotten worse. It was the only MCDonalds in our city to take part in the disastrous "Rick and Morty" promotion last fall. Like most fast food places it is dangerously understaffed (there was even a cleaning rag sitting on a pile of used trays) and the food is less than stellar. Also a number of other fast food places in the area have shut down.

Waited in line for an hour last night. Only had 2 employees working. Had to literally call the location's phone to get them to take my order at the speaker. About 10 cars left while I waited in line. The guy in front of me had to bang on the window 3 separate times to get someone's attention. I finally get my food and it's all stale. HOW???? Submitted 2 complaints to McDonald's and haven't heard back from them. This was about 3rd time this has happened at this location. This is located downtown, where it's always going to have people come by. The general manager needs to be replaced with someone competent. I recorded 10 minutes of me sitting in line and got the guy in front of me hitting on the window. This location is a joke.

Every time I've gone here, the staff is really unfriendly and the food is always cold. Not going back

The people here are unprofessional and snarky. Went through the drive-thru and was deciding on my order and the lady kept asking insistently "Is that it" even though I kept saying no. Then had to wait for a while for my order and they didnt bring everything out so I asked for the rest of my order and the lady went back shaking her head. I mean cmon. Place needs better management for sure.