McDonald's

Went to this mcdonalds on 6/22/25 at around 7:40pm after a long 12hr shift of work and was met at the drive thru window by a young man in a black durag and blue shirt, not in a mcdonalds uniform. This young worker had one of the worst attitude I have ever encountered at a mcdonalds drive thru. The worker gave me 2 drinks and I politely asked for a cup holder twice and was completely ignored till my partner next to me mentioned it for a 3rd time and it was angrily given to us. Then, I was given the bag with food, but items were missing, so I tried to get the workers attention to let him know and he was trying his best to ignore us again. When I finally let him know about the items missing, he was really upset. Then, I really got him upset when I tried to catch his attention again cause I realized I was missing more items then i mentioned and the worker yelled "WE ARE ALREADY GETTING IT!" without even trying to hear what I had to say. In no moment was I disrespectful to this worker. Eventually, another older spanish male worker came, gave the worker at the window the bag and he handed the bag aggressively and things got out of hand after that. The worker and my partner began yelling at each other. I asked for a manager, but no one showed up and to avoid further escalation, I drove off. To the manager: you have to know your workers strengths and weaknesses or if they are having a bad day and place them at stations appropriately. That worker was in the worst mood that day and entirely lacked customer service skills and should not have been working drive thru or front counter.

tonight, I visited this McDonald’s and had a small issue with my card. The staff was incredibly kind, patient, and professional in helping me. As an international student traveling in the U.S., I truly appreciated their understanding and warm attitude. It turned a stressful moment into a really comforting one. Thank you for the kindness — it meant a lot more than you may realize. Keep up the great work! you really make my day😭

The food ordering machines were not working, and the toilet was also not working.

6/4/25 I went their and my order was cancel due to their machines being down I was told ill get a refund but I waited 5 days nothing then after 7 I get a call about them starting the process of refunding me in 3-5 business days and another 7 days goes by with nothing and its on $7 they a mega corporation and something so simple is being handled like this and tbh that $7 can come in handy for buying hygen products some shampoo or toothpaste its just throwing me for a loop I like to keep things upbeat but this is so not cool worst part those machines have been down for more than two weeks

Yesterday 3/30/25 I went around 5:30-6 to pick up some food that I ordered on the app, apparently for some reason my order was not reflected, I showed her the order and the location 2392 Main St Springfield Mass. I was in the correct place, the manager on duty told me that she could not find my order, I just asked her what I should do if I had to cancel it and make it again, and she yelled at me very angrily to go to another McDonald's that she was not going to serve me. All of this in front of my daughter.She is the manager, a chubby, grumpy blonde who is not good at providing good customer service.and the other employees on the phone

No soap whatsoever in the bathroom, not even a soap dispenser 😳😬😳🤢🤮

They put the code in without seeing if it meets requirements, so I got charged regular price when I went there specifically to gain more points for when I’m broke so I can eat something so I just spent $12 and gained no points.

The worst customer service in history. Simply asked for my order, she said “only take cash” I said ok and gave her my code from my app and she went off on me saying “I said only cash, no computer, no codes!” I’m sorry, How would I know that? She refused to take my order saying she’s frustrated to leave or she will call the cops! She kept reminding me that she is Puerto Rican and can barely speak English after I asked to speak to the manger for clarification. She screamed and yelled that she is the Puerto Rican manager. Btw I am Puerto Rican as well and I could not understand why she was so upset or talking to us that way. I will never return and make sure this location never gets any service from me or any one I know. Very unprofessional with entitled workers who barely speak English. DO NOT COME TO THIS LOCATION