Sein G.
Yelp
I stayed at ME Cabo for 4 nights in July. I got to say.. I was very excited. Overall there are definitely pros and cons to staying at ME. Overall I absolutely loved the view and the room I stayed in... but I am on the edge about if I would return, or recommend to others that follow my travel journey. I would stay again but not for the price I paid as I feel the service I received during my stay did not exceed my expectations based on reading reviews on google, tripadvisor, from past travelers.
CONS : Service was below average for $600+ per night stay. Concierge service was not arranged accordingly, appropriately. First, when I was emailing the property before coming, I spent time emailing, and I never got an email back about the transportation question I had, so i had to reach out again the day before leaving. AT CHECK IN, I WAS ASKED TO PAY THE PRICE WHEN I ALREADY PAID when booking the reservation. This was resolved, but was annoying. I never got welcome drinks at check in (although this was in our room)... other people were getting it at their check in. Not sure if it is different for everyone.. Also at check in, I was not assigned a concierge. I got assigned one when I went up to concierge desk to complain about the reservation @ Taboo. I think a lot of the issues is that they have 3rd party companies use, for transportation and on site restaruants/beach club. I WENT TO TABOO, AND RESERVED DAYBED WHICH IS INCLUDED WITH THE HOTEL STAY, FOR EVERY DAY I WAS THERE. ONE OF THE DAYS, I WENT THERE TO CHANGE THE BED LOCATION AND TIME FOR THE SAME DAY, SO WENT A LITTLE EARLY, AND WAS TOLD OUR BEDS ARE CANCELLED, AS THERE WERE OTHER HOTEL GUESTS WHO PURCHASED THE CABANA. AGAIN... it is included and i made the reservation the day before. yet they cancelled. No call or whatsoever to even ask if we wanted a different daybed. what if it was sold out? Totally unprofessional. When i finally went talked to concierge, Johanna helped me out who helped me out with questions the rest of the stay. She went down to talk to someone at the Taboo, but never really explained what had happened although she apologized. She was helpful the rest of the stay, and was very quick at responding via whatsapp. I also recommend everyone to read the fine prints when booking on ME CABO website, as it "looks" like you are getting a lot of free perks but those are only included with one of the suites WITH TUB.. i repeat. With TUB! not terrace or chairs, TUB! I think it can be misleading if someone was not really paying attention. Anyhow, before I left, I reached out to concierge, asking for our transportation back to the airport. Then i was asked if we booked through other company when it is actually included in my hotel stay. I just felt like i had to explain the situation again when the hotel /concierge should already know or reach out first to schedule transportation. I felt as if it didn't really matter once we checked into the hotel to arrange the return travel.
PROS: nice location, amazing views, nice amenities, welcome drink.
OVERALL, the views were really great and there were pros and I think the price is reasonable if the service was on point.. I don't mind paying for good service but I feel that overall value was not the greatest imo.