Scott D.
Yelp
I was enveloped in an ambience of sheer elegance and charm from the moment I set foot in ME Sitges Terramar Hotel. The hotel itself is a testament to top-notch standards, with its exquisite decor and immaculate surroundings.
One of the highlights of my stay was the impeccable attention to detail by the staff, especially Aleix and Paulina. Their ultra-attentive service made me feel like royalty. They were always on hand to ensure that my stay was nothing short of spectacular.
A visit to the spa is a must! The massages were heavenly and left me feeling rejuvenated. The pool area is another gem; its serene atmosphere and comfortable loungers made it the perfect place to unwind.
The cocktail classes led by the charismatic Barman Alex were an absolute delight. His expertise and engaging personality made the experience both educational and entertaining. I highly recommend trying this out!
The views from the hotel are simply breathtaking. The azure waters of the Mediterranean Sea, coupled with the picturesque surroundings, made for an unforgettable backdrop to my stay. The gym is also worth mentioning, with its state-of-the-art equipment and spacious layout.
I must also extend my heartfelt appreciation to the housekeeping team. Their friendliness was beyond compare, and they greeted me with warm smiles daily. Not only were they amiable, but the standard of cleanliness they maintained was impeccable. My room was always spotless, with fresh linens and a pleasant aroma that made it a sanctuary to return to after a day of exploration. The housekeeping team's dedication to excellence significantly made my stay at ME Sitges Terramar Hotel truly memorable.
However, my experience was not without its hiccups. The room service left much to be desired. The service was slow, and on several occasions, I had to chase them down for my orders. There was even an instance where my order did not arrive at all. The VIP concierge service tried to deal with this, but it was never resolved. I don't think that's any fault of the VIP service, as they did try what they could. It seemingly is due to errors with the app.
Additionally, the dinner at the main restaurant was a bit chaotic. The waiters seemed overwhelmed and inattentive. My drinks order was forgotten despite my reminders.
ME Sitges Terramar Hotel is a jewel by the sea that offers an almost perfect getaway. The few service issues I encountered can be easily rectified. Once these are addressed, I do not doubt that this hotel will deserve a full 5-star recommendation. The beauty, amenities and most of the staff are already there; just a little polish on the service will be unparalleled.