Sara K.
Google
Beware the automatic 18% gratuity for pickup orders-
The food is great! I want to leave a good review because the Giardino was an incredible sandwich. The Caprese was also good. I will come back for the food.
The reason for the lower stars is that I placed an order for pickup and was trying to support this local business by giving a 20% tip when prompted. What I didn’t realize was that there was already an 18% gratuity hidden under the heading “Taxes and Fees.” I should have paid more attention, but there was no obvious indication of the pre added gratuity AND the gratuity it asked me to add when I meant to tip included the pre added gratuity.
We only ordered two sandwiches and an appetizer. It was not a large order.
In the end they received a 40% tip for a pickup order and there was no way for me to adjust it when I realized.
If their costs are higher, the company should raise their prices, not hide extra fees. It very much felt like I was being tricked into paying much more than the cost that was advertised. I understand that costs are high in many industries, but they should be transparent about the cost by just raising advertised prices.
I just want others to the be warned if you are placing an online order.