Hitesh B.
Google
Absolutely Disgusting and Unsafe Food Handling
I ordered a sandwich at the Meat & Bread location on Robson on January 28th at around 7:30 PM, and what I witnessed was honestly shocking.
While my order was being prepared, the staff member was cleaning the walls and kitchen surfaces using a bucket of dirty cleaning water and a sponge. That same sponge and bucket were sitting on the prep table right next to the bread, meat, and condiments. No separation. No hygiene. No concern.
After cleaning, the staff member did not wash his hands and immediately proceeded to make my sandwich with those same hands. When I asked why he didn’t wash his hands, his response was unbelievable: he said they use the same cleaning water and sponge to clean their hands as well, so he thought it was fine.
That is beyond unacceptable and deeply concerning from a food safety standpoint.
I had to insist that he put on gloves and remake the sandwich from scratch, which he did reluctantly. This entire situation clearly shows a complete lack of basic food hygiene training.
To make matters worse, when I finally opened the sandwich, there was a large piece of bone inside (see attached photo). Whether this was accidental or sheer carelessness, it could have seriously injured someone.
Between the unsafe food handling, the shocking explanation about “cleaning” hands, and foreign objects in the food, I would absolutely not recommend anyone eat here.
Management should urgently review the security camera footage from that evening to see how food was being prepared. This is not just poor service — it’s a serious public health concern.
Extremely disappointing and honestly disturbing experience.
