Teodora D.
Google
This is usually one of my all-time favourite burger places, and we’ve always enjoyed eating in, which makes this experience even more disappointing.
Last night my husband and I ordered takeaway for a special dinner. The order was simple: two meat burgers, one fries with cheddar, one mayo, and three hot sauces. We were told the wait would be around 15 minutes, which is completely understandable given how popular the place is.
However, we ended up waiting almost an hour. We checked in multiple times and were told the order wasn’t ready yet. The last time we went in, we noticed a prepared order sitting there and asked if it was ours—turns out it was, and it had already been waiting and no one called us.
When we finally got home, we realised that none of the sauces were included, that we paid for. At that point, the food was already cold and the whole experience had unfortunately ruined what was meant to be a nice evening for us.