Medellin Marriott Hotel

The location is wonderful, and the food and staff truly care about their guests. Adonis from the lounge on the 11th floor was especially considerate—always smiling, attentive, and making sure I felt well taken care of. There's nothing quite like enjoying a glass of wine and a “mil hojas” after a long day of work to unwind.

⭐️⭐️⭐️⭐️⭐️ Outstanding Stay at Marriott Medellín We had an incredible stay at the Marriott in Medellín and couldn’t be more pleased with our experience. A special thank you to Laura, who was an absolutely amazing host. She was extremely kind, attentive, and helpful throughout our stay. Her personality, professionalism, and genuine care truly stood out and made us feel very welcome. The hotel itself is beautiful. The renovations are modern and elegant, everything is spotless, and the level of service across the property is excellent. The rooms are incredible—very comfortable, clean, and well designed. The buffet is hands down the best we’ve ever had anywhere in the world. The food selection and quality were outstanding, fresh, and absolutely delicious. Overall, we are extremely grateful for this stay and highly recommend the Marriott Medellín. Exceptional service, beautiful property, and an unforgettable experience.

During my stay from Friday to Sunday, December 5-7 at the Marriott Medellin, I received exceptional service from two outstanding employees, Jeremias from the Front of House team and Jonas from the restaurant team. Jeremias showed professionalism, warmth, and consistent attention to detail from the moment we arrived, truly representing the Marriott brand at the highest level. Jonas provided remarkable service in the restaurant with his friendliness, efficiency, and dedication to guest satisfaction. Both individuals greatly enhanced my experience, and if they choose to grow within the company, they deserve to be prioritized for advancement as ney clearly embody Marriott's standard of excellence. The hotel was also very clean comfortable, and well-maintained, and I would highly recommend this property to others. Thank you for a wonderful stay.

We recently stayed at the Medellín Marriott for a business trip and had a wonderful experience. Check-in was quick and smooth, and the front desk associate spoke good English. We were pleasantly upgraded to a high floor with a beautiful view of both the city and surrounding mountains.||Since we arrived late, we visited the M Club Lounge for a light snack, but were surprised to find a full Mexican-style dinner setup, which was more than enough for the evening. The Elite breakfast was offered in the main restaurant and had a nice variety to choose from.||A special thank you to Andrés, the hotel manager, who was extremely helpful when we had a minor issue with our TV. The entire staff throughout our stay was consistently friendly, professional, and accommodating.||We enjoyed most of our meals at The Market restaurant on-site, which offered plenty of options. The location of the hotel is also very convenient, with numerous restaurants and shops within walking distance. We also chose to explore some local spots nearby and enjoyed that as well.

Our stay at Marriott Hotel Medellín was mixed, with some positives but several issues that detracted from the overall experience. Check-in was disappointing. We arrived at 15:00 (the stated check-in time), yet our room was not ready because housekeeping had not signed it off. We were initially told it would be “5 minutes,” but the room only became available after about 15 minutes—and only after we insisted. The staff member handling check-in was noticeably unfriendly, which added to the frustration after a long journey. The rooms themselves are large and spacious, which is a definite plus. However, the pillows had a strong odour of stale sweat and clearly needed proper cleaning or replacement. Even after requesting a sheet change, the smell persisted, which was quite unpleasant and unexpected at a Marriott-branded hotel. Breakfast was included in our booking, yet we were asked to sign a chit after every breakfast. This felt unnecessary and somewhat awkward, possibly related to staff tip tracking, but it was not well explained and detracted from the experience. We also noticed a visible security issue that appears frequently in previous reviews. There seems to be ongoing concern around unlawful soliciting. During our stay, we observed an incident where a young woman dressed in cocktail attire was being questioned by police. While security is important, the atmosphere felt defensive rather than service-oriented, and this detracts from the experience of legitimate tourists wanting to enjoy Medellín comfortably and safely. On a positive note, the neighbourhood itself is pleasant and well located. Oviedo Mall is nearby and offers a good variety of shops and restaurants. Peru Wok was a standout for us and a definite highlight. Overall, the hotel has potential due to its location and room size, but improvements in housekeeping standards, staff attitude, and guest-focused service are needed to meet expectations associated with the Marriott brand.

The hotel itself is generally fine. However, during one evening in the executive lounge, my wife encountered a highly inappropriate situation in the restroom involving two individuals engaging in intimate activity.||This was extremely uncomfortable and completely unexpected in what is marketed as a five-star environment. I have stayed in many Marriott properties worldwide and have never experienced anything like this.||I strongly recommend that hotel management reviews security and access control in the executive lounge to prevent similar incidents in the future.

My wife and I have traveled extensively since retirement. We’ve stayed in dozens of fine hotels in the 20 or so countries we’ve visited. They have many common attributes like fine service, large rooms comfortable beds, plush robes and unique character. ||We were excited to stay at the 5 star Marriott in Medellin. My wife is a titanium elite member and typically is treated exceptionally well. We arrived at 7 pm and waited 13 minutes to start check in. The hotel has 4 dedicated floors for elite members. Although we contacted the hotel 5 days before arrival they did not find a room for us in the elite floors. The room was small with a small bathroom featuring an old fashioned tub shower combo. The staff was generally very nice but the overall experience did not live up to expectations. ||So if you are looking for a five star hotel in Medellin, keep looking

This stay was far below Marriott standards. I was charged a fee simply because a friend visited me and did not stay overnight. If the hotel charges for short visits, this should be clearly disclosed at booking and check-in. I only paid to avoid an awkward situation with my friend. Additionally, when I was rushing to catch an international flight and couldn’t wait to formally check out due to a long line at the front desk, staff was disrespectful and treated me as though I was leaving without paying, despite having my credit card on file. I am a Lifetime Titanium Elite member and stay exclusively at Marriott properties, and I have never experienced treatment like this before. Multiple follow-up emails regarding this experience were also ignored. I will not be returning to this hotel or recommending it to anyone.