Cheryl Strickland-Lewis
Google
Edit: I finally received a response after this post. Their solution? To ask the disruptive patrons if they’d like to sit elsewhere. To which they said no…However, I know for a fact that this didn’t happen and their usher lied about doing her job. I saw her on her phone, ignoring the disruptive women who were just one row behind her. So, I was basically lied to and wasn’t offered any kind of compensation. Again, never going to attend anything here if they can’t hire competent staff.
I sent this email on Feb 17, and have yet to receive a response. So if you want to pay good money for a lousy experience, with no bother from the managers, then go here.
I am writing in regards to the SKYFALL black-tie event which happened on Sat, Feb 15 at 20:00. Three of us had to leave the event early due to two disruptive patrons seated in the balcony area, Row F,, seats 18 & 19. We were seated in Row F, seats 20-22. These two women talked throughout the entire performance, came in late after the intermission, and proceeded to loudly open a packet of Twistees for 3-5 minutes. One of the women even had her legs hanging over the seat in front of her, with her shoes half off. I know there were other patrons who were disturbed by their actions.
The worst part is while they were talking throughout the movie, the usher assigned to the area sat in front of us on her phone THE ENTIRE first half of the movie. After intermission, she was nowhere to be found. I find the whole experience quite unprofessional and off-putting considering the cheapest tickets were 50 euros and it was a black-tie event.
I am requesting some form of compensation since your employee was too bothered with her phone to do her job. I also recommend that you ban the two women who were seated in those seats. Because of them, there's not a chance that my husband and I will ever attend another event at this venue. Which is sad considering is it so beautiful. You all should take care to hire competent staff and train them accordingly, especially when charging such high ticket prices, and ESPECIALLY during a black-tie event. I appreciate your immediate attention.
Also, I attempted to submit this on your website, but it kept telling me to input my phone number, which I did multiple times. Does anything work correctly there?