joelleafrique
Google
Review posted: 4 weeks ago|Huge disappointment|Personal message to the management of this hotel and to all Europeans who might consider staying here: a hotel that calls itself three stars but is actually a -3! Seriously, who are they kidding? I tested three different rooms in three days. In the first one, I stayed 10 minutes; the safe was open and had no batteries, so it was unusable. The second room was full of problems: faulty light bulbs, poor cleanliness, rusty faucets, a drain plug that wouldn't lift, a bathtub that was too high to step over and had no grab bar for elderly people. Not to mention the mold at the bottom of the BLACK curtain... and that's not all. I'll post the photos. The third room was the one I was given before leaving, costing $60, and like all the others, it was incredibly ugly: chipped paint, a rusty shower, and a curtain that clung to you and didn't reach the floor… so the shower was flooded… everywhere. The shampoo and soap bottles were upside down, so you couldn't tell which was the right one… and the lids were filthy. Rust was everywhere. Stains were everywhere. That was the only positive thing. Period. Perhaps a slightly more positive point was the air conditioning, which worked when the power wasn't cut off four times in one evening. I'll never set foot in that place again. And I forgot to mention the restaurant, which is supposedly Italian, but the meat wasn't even fresh in the spaghetti bolognese. You have to wonder if they even have a walk-in refrigerator, and if it even works! Way too much cheese in every dish. The only decent thing was a chicken and noodle soup that came out of a can, and at least I didn't get sick. The lampposts above your head are covered in cobwebs, and to top it off, the cobwebs are there too, waiting to fall into your plate. At the pool, many crows nest in the trees, which is great for environmentalists, but when they spray your hair and legs with their droppings twice a day, it's not so funny. The breakfast is completely inadequate; $15 for a breakfast of this quality is highway robbery. One positive point is the little lady who cleans your rooms and still manages to smile. In short, a hotel to quickly forget on the long list of hotels I've stayed in worldwide. And yet, even in Africa, it's possible to do better with less money. Wake up, ladies and gentlemen of management, and see your rooms for yourselves; perhaps you'll understand better. TIA!! And to top it all off, the bath towels are kitchen towels, and the pool towels are dirty and tiny. I saw it, I tried it, but I will NEVER return. Your photos on Booking.com do not reflect reality. My rooms were 39, 35, and 36.|Date of visit: October 2025|Value/Price|Atmosphere|Service|Food
