Mei Yuan

This is the best hotel experience that I have experienced. Easy check in procedure, friendly and helpful staff. You get to choose the scent for the room - essence oil. Walking in, you will hear the chipping of birds. ||They provided us with complimentary facial mask and night desserts. They also provide snacks like popcorn and flow free alcohol during tea break hours. ||You get to choose the program like bath salt workshop and yoga classes.. ||The indoor swimming pool, heated pools are great. Not to mention my favourite ginger red date tea is always available.

We stayed in Silks Palace Toroko last year in December and it was such a beautiful, relaxing and luxury end to our two week trip in Taiwan. The staff were so friendly and helpful, going out of their way to make our stay memorable. Robin, the Concierge helped us organise a private taxi from Hulien all the way to the hotel and our taxi driver gave us a tour on the way into Toroko. She was so friendly and started our trip into Toroko on the best note.|| We stayed at Silks for one night and had the most amazing spa experience and massage with Neeko. The food at Dinner that night was absolutely beautiful in taste and design. The beds were so comfortable and rooms absolute luxury.|| We spent the next night elsewhere and had an awful experience so we booked in at Silks again for our last night in Toroko. Robin the Concierge who we had been liasing with the whole trip and who had already gone above and beyond for us, organised a private taxi free of charge to come and pick us up from the other hotel drop us off to catch up with another awesome tour the hotel organised through the gorge led by Vita and dropped our bags at the hotel. The tour with Vita was fabulous, she was so friendly and went out of her way to make it a fun experience take us back to our the hotel.||Our last night in the hotel we had another amazing massage then dinner. our holiday was topped off with an upgraded room courtesy of Robin which included exclusive access to their executive room.|||Thank you to Silks at Taroko for making our stay so special - we will always remember our stay. Special thank you to Robin, Vita and Neeko!

Excellent service, nice hot pot and local music shows, staff very friendly and well trained to deliver a good experience to the customer. Even as foreigners not speaking the language we always felt welcomed and included , it was really appreciated specially on New Year’s Eve celebrations. Good location to visit the Taroko Gorge.

We had a River View Suite at the Retreat, which also gives you access to the Retreat Lounge. The hotel is a rather sober building, but impresses with its unique location at the end of the Taroko Mountains. Inside, we liked the modern and beautiful reception hall. The Retreat Louge is an exclusive, quiet oasis. The Retreat Lounge and the rest of the hotel felt like two worlds. Here the exclusive retreat lounge with 5-star service, the rest of the hotel more like a 3-star club hotel. We were delighted with the extensive and very fine complimentary afternoon buffet with savory and sweet dishes, champagne, wines and teas. Everything was very tasteful with great service from the staff. We found it a pity that the Retreat Lounge was not open in the evening and that morning meals were only possible with advance reservation and a fixed menu. The rest of the hotel was very busy and the restaurants were hectic. Although the buffets were very extensive and beautifully presented, it still felt more like a vacation camp, partly due to the many tour groups. |The outdoor pool area, which was open until late in the evening (10pm!), was exceptionally beautiful, modern and renovated. A particular highlight here were the small whirlpools, which are limited in use per couple when the hotel is full. An open fire with seating and the view of the Taroko Gorge made the pool area a great place to spend time. |I would definitely choose the hotel again, but not sure if I would pay the high extra price for a retreat suite again and choose a resort room instead.

My wife an I stayed there for 3 nights. It was a luxurious experience. Beautiful rooms with all the amenities, and wonderful view of the river below. Service was really outstanding…they try to accommodate all requests and whims. A special shout out to Cece (guest relations) who set up custom guided tours, arranged transportation to and from Hualien train station, and arranged lunch boxes on our tours. We also want to recommend Vita (tour guide) who led two tours for us (one group 6 people, and on private). She is a great photographer documenting our hikes with social media quality pictures. (Note: tour done in Chinese). Could/should have stayed longer. For those hikers out there, there are some great accessible hikes. It reminds me of Zion, except it is lush and has white marble stones as opposed to the stark red setting. Also has self service washer/dryer. JUST GO….you won’t regret it.

Room was huge and very comfortable, including the mini pool in the room – note that hot spring water has a bit sulphury smell, though not too strong and it is a very small thing, compared to the bath bleaure. All environment was stunning, of course – the hotel is located directly in Taroko Gorge. Windows of my room faced forest and it was very quiet and relaxing.

We have planned to end our trip for one night in a River Suite. Everything was as expected on the first day with a great setting, delicious food and great entertainment. ||On the day of departure we were shaken by the 7.4 strong earthquake and had 1000 aftershocks until our departure 4 days later and were accommodated in the hotel free of charge.||The hotel was completely cut off from the outside world and we were lucky that nothing happened to us. Unfortunately, not everyone in the area was equally lucky... ||The hotel's crisis management and information were great during this time. We felt we were in the best hands and normal operations were guaranteed as far as possible. When a hotel acts like this in a crisis, it shows how professionally and charmingly the hotel works on a day-to-day basis.||Even after our return, the hotel contacted us personally to check that we had returned safely from the crisis area. ||We will never forget this stay! Thanks to the whole team like Jerry & Co!||Translated with DeepL.com (free version)

This was the best hotel I have ever stayed at, literally life saving. |The best thing - the amazingly kind, generous, and professional staff. Even through extreme crisis, they maintained calm and order, cleanliness and service of the highest level. I will never forget the wonderful people at this hotel. ||Other good things - beautiful hotel, location, well furnished rooms with thoughtful touches such as plentiful water, snacks, robes, etc