Meg Osmond
Google
DO NOT STAY AT THIS HOTEL IF YOU VALUE YOUR MONEY AND BASIC HOTEL GUEST RIGHTS.
We stayed at this hotel recently and had one of the worst experiences I’ve ever encountered.
After only staying 1 night, we woke up to be informed that due to a water leak, the hotel had no running water or electricity. We were told we would be moved to their sister hotel in the city centre however, hours passed with no action, and by midnight, we were suddenly told the other hotel was full and we needed to leave the property.
Keep in mind, this was during an extremely busy weekend (world pride festival and several music events) when all nearby accommodation was fully booked. There were five of us (young women) - and we made it clear how unsafe and unreasonable it was to be kicked out late at night with nowhere to go. Only after pushing back were we allowed to stay, still with no electricity or water for a further 3 days.
We were told by the district manager, in writing, that we would receive a full refund due to the situation. Since then, we have received no updates, no apology, and no refund despite multiple attempts to follow up. This is completely unacceptable.
The hotel failed to provide basic services, failed to follow through on their own commitments, and have ignored all communication since.
This entire experience was unprofessional, dangerous, and exploitative. To treat paying guests like this – especially during a major international event when you know alternative accommodation is non-existent – is appalling.
Do yourself a favour and stay far away from this hotel and its affiliates. They do not care about your safety, comfort, or experience. They only care about your money – and clearly, they don’t feel any urgency about giving it back when they fail to deliver even the most basic of services.