Meiser SPA Resort

Unfortunately The breakfast experience on the day of our checkout was absurd, unacceptable, and the most embarrassing situation I have ever experienced in many years of traveling with my family. We arrived early and were informed that there was no table available, even though the dining area was empty and all the tables were “reserved” with names, a ridiculous management failure. The staff member even said we could only have breakfast if we were quick, within a maximum of 30 minutes, as they are doing a "favor for us" letting us to have our breakfast as if we had done something wrong, which I found humiliating and outrageous, especially after paying for the best accommodation available. After complains on receptions the situation got surprised resolved and then we only agreed to have breakfast there because we were traveling with a child and there was no nearby alternative, meaning we had no choice.

Review is cut shorter, as it was too long for Google 😬. Stayed here last year, comparing to this year. Upgraded this year to a luxurious room (with airco). Full board, like last year. Also comparing to 2 other hotels we visited, same grade and facilities. **Room* - luxury room,but above the noisy kitchen. Got moved to one higher up after complaint at reception. - one small & one medium sized towel pp. - one neck pillow pp. - box shower cap empty; removed the box. Was not restocked. Only towels were replaced. No cleaning; left plenty to hover up, was still there. -Decor pillows lounge corner, which we moved about, were not reset to look tidy. -TV had to be pulled of the wall to watch, it rained dust, doesn't get cleaned. -Rooms are not soundproof. Enjoyed our upstairs neighbours for 3 nights. Guessing teenage children, mucking about till midnight. **Swimming Pool* - no extra towels available. Got one swimming pool towel, which you need to dry off with and that's it. - spilled drink on tiles not cleaned during our 5 days stay. - mattress for certain loungers you had to find. This was on DRY day (in reaction to my complaint; was told they hadn't put them out, cos of poss. rain - see further down). - except one dry day, mattresses were put out by staff, but not till 13h. Spa staff took them back inside at 16h. Two women to carry one mattress. They were dragging their feet, looking extremely disinterested. - ordered drink via QR-Code, took 35 min.!! **Restaurant* - breakfast buffet was good. - didn't get cut meats as man behind buffet was restacking it with his bare hands. - lunch buffet was fine. - dinner.... Starters and desserts buffet style. - With full board, for the mains you get a menu to choose from. Three options: meat (3 out of 5 evenings was pork), fish and a vegetarian option. First evening the meat option was wiener schnitzel, which was veal, so chose that. Second evening meat option was pork, which I'm allergic to, I don't eat fish and am not a vegetarian. Found out by asking (this is important to keep in mind), I could choose a few more dishes from the a la carte menu. - no ice-cream, unless you (again) ask. After complaint Wednesday, it was said the cooling system for the ice cream to be at buffet was broken (see complaint further down) - Thursday, it was fixed, right before the weekend crowd. - Drinks took too long to arrive, up to 10min. - plenty restaurant staff, but no clear structure. Felt stressed. - Staff has to spend much time looking at tablets/hotel phone. - Dining area is not airconditioned. - got seated at uncharming tables in the middle, while corner/booth tables were available. I asked (again) and got seated where I wanted. **Complaints made* - Complained next day to arriving about the noise from kitchen. Was sorted by moving one floor up. - Complained again by email on the 3rd day (Wed) about what's listed in this review. Manager came to speak to us same day, which was polite. However, no actual results than what we had already established ourselves (asking for things), plus manager did feel they met the standards and we got a voucher for one free cocktail. **Conclusions* - Straight in there, for 5 nights full board and one or two alcoholic drinks pp per day (at 8,90 per 0,2cl) we payed 2200,- euros. - things were being stepped up by Thursday, for Day Spa & weekend guests, it seems. - Hotel offers luxury, however it's not luxurious when you cut corners with: amount of towels & pillows, heavily used bathrobes (weekend/Spa got nice ones !!), not mentioning all options, lack of someone keeping an *eye for detail*. - Price and appreciation wise, seems better to only go 2 nights at weekend, than 5. >> Last year we did get more meat options, were offered other meals, ice-cream, more towels, more pillows. Pool area was kept better and someone coming by to see if you wanted something. >> For the price, I should not have had to ask for all sorts. It should have been provided / offered. We felt like second rate guests this time and we won't go a third time.

The hotel, food location and services were great! I can recommend it for a spa weekend. The massage was good and the spa facilities as well as pool areas were dreamy. Definitely get a steak while dining in the restaurant. I was just puzzeld by the first question we got when arrived, which was are you sure you are in the right place? As a foreigner was bit unfriendly, but the rest of our stay was great.

The rooms are pretty nice and the public areas are decorated in a very high end classy way. The pool and downstairs area is very nice and luxurious. The breakfast buffet was really good and the waitstaff was in their game! The desk staff and dinner waitstaff were a bit “off” and the one elevator was blocked often by housekeeping carts and staff- what a pain in the butt that was.

Me and the hubby came here to celebrate our 13 year anniversary at the spa then dinner. We found this place when dinning at the their restaurant located in Dinklbuhl and we also went to Rothenburg. Both great experiences with food, atmosphere and service! So we had to try the spa! Spa was so relaxing so many nice beds to lay and relax in. We also got massages. For dinner I got flammkuchen and my husband had the lamb chops. Both very delicious. The atmosphere was so romantic with the piano playing and the lights, the decorations. We had great service from the minute we walked in. I will definitely be coming back! And will be visiting the other chain restaurants.

If I could give more than 5 stars for the service I would. Everywhere from the reception staff to the restaurant staff and the owner, were all extremely welcoming, kind and helpful. I can't wait to go back again to this relaxing and satisfying wellness escape.

Really big hotel with very different confort rooms, great restaurant and breakfast products.|Standard rooms with some margin of improvement, there are some neglected details like bathroom in the room seems old, this is the only 4 stars in Germany without a free still water bottle in the room and no slippers available.|Perfect position close to the highway exit without so much noise of the cars.|I think I will be back in the future! Good job!

Absolutely beautiful hotel with an amazing Spa Area and impeccable service! The only downer for us was the quality of the dinner food + service, as well as the way overpriced drinks we had along with our dinner. The breakfast however was remarkable! Would certainly recommend and come again - would simply consider having the dinners elsewhere.