Gia H.
Yelp
Where do I start,?
The restaurant is pretty,good drinks,the end..
Our experience.
We ordered two appetizers, two entrees and drinks.
What we got.
NO appetizers, we asked to speak to the manager,first we where told he was not available, after we insisted, the same short huy with glasses that was walking around the entire time came to tell us he was the not the manager but what was the matter,you could FEEL he was not interested in hearing anything.
What happened .
The waiter served the entrees after a very long wait,and after having been told the appetizers where on their way (no,they where not) When we asked we where told they didn't have lettuce for the salad or Eggplant for the other appetizer,we where never offered a different option of appetizers, nothing.
The waiter told us it was his first night so we didn't hold a grudge and tipped him 20%.,this was not his fault 100% but the rude clueless manager should be fired.
After he decided to talk to us, I asked him why no one gave us second appetizers option,no answer,he said they ran out but he would bring a salad on the house,we said ok then he said it would take a long time! At this point I was upset and told him to make a simple salad,after having had this bad experience the salad shouldn't be at the bottom of the orders,he went into the kitchen and came out with a salad,mixed greens wich would have been an acceptable substitute for the original Cesar I ordered.
Heres the thing,the bad bad attitude this clueless man had ruined our dining experience completely, things can go wrong,its the customer service that matters he acted like he did us a favor to get a salad,insulting is not the word,this "man" was SO disrespectful,!
When the bill came the salad which he offered "on the house" was on the bill! I questioned it,we both heard the same thing,"on the house"
Mind you, it's not the money, it's the lack of respect and service to the guest after THEY ruined our dinner.
I tried to talk to him,he basically told me,"I got you the salad "Im done with you.
We won't go back,mediocre food (really) could have gone to Olive Garden,would have gotten the same mediocre chicken and my salad,would have been treated better for sure.
I will warn all my guests,I have eight Air BnBs in the area,they will never get any their business either,too many great restaurants in San Juan and Santurce,should have gone to Serafina or Secarelli (both close)as we had originally planned but tried to find a new ' Gem" instead we got treated like garbage and payed $186 for the "pleasure ", ( mostly drinks) don't bother,unless you want your meal served with a side of disrespect.
I expect a nasty retort from them,I should have read the bad reviews before I went,not to mention the disgusting answers to bad reviews by other equally unhappy guests.
Keep up the good work,soon you'll have no business!