Meliá Benidorm

This hotel was great and the staff were amazing, especially the restaurant staff, they do not stop! I had emailed some questions a few times and there was no delay in a reply which was much appreciated. Our flight was going to arrive after 10pm and they offered a plate of cold food left in our room as we had booked half board, unfortunately we ended up diverted and arrived much later and the receptionist on arrival (Mon 27th) was so lovely. Sadly, no food plate but we were too exhausted anyway, so not worth a moan. Surroundings of pool and inside the hotel was so clean and the chilled music by the pool was relaxing. There is a Spa, but we didn’t use it, but will on our return. I’m not sure if it’s a ‘season’ thing but the food selection wasn’t massive. However, there was something for everyone both at breakfast and evening. We couldn’t complain there was nothing to eat. It was well laid out and tidy, the chefs behind the counter were pleasant and the food was great. There is a children’s area and room, also timetables of everything going on in the hotel. Definitely will return as it’s not far from all the nightlife, about a 10 minute walk. We used ‘benidormseriously.com’ to find all the tribute acts and it was a great few days!

We came for a short stay to celebrate new years and my birthday and wow we were not disappointed. The hotel is beautiful, the rooms are amazing and spotless, attentive friendly staff but for me the icing on the cake was the surprise birthday greeting in my room when I returned later in the day a complimentary bottle of champagne and fresh strawberries and cake with a note wishing me happy birthday from everyone at the hotel. We shall be returning again without a second thought

Partner and I stayed at hotel Melia for 3 nights. The entrance and reception area is really nice and clean and check in was a breeze.|We stayed on the 19th floor and had a great sea view and view of benidorm. The lifts can get a bit busy a breakfast time tho but not too much of an issue.||Beds in the room were huge and comfortable with bedding, towels changed daily. Bathroom was large with hair dryer and room and plenty of storage. There is a fridge however it is full of items to purchase so be mindful of this.||Breakfast was plentiful and good and restaurant large and clean.||Pool was nice however there seems to be a lack of loungers aroubs the pool and aome had towels kn for all the day without anyone returning but the staff did not address this. Pool is large however very cold.||Overall a nice stay and a nice hotel. Not noisy and away from the strip but near enough to walk to.

We went as a family of 3 with our autistic daughter. Our room was dirty, the bathroom was grimey, very outdated, holes in the tiles. We stayed for 6 nights, our bedsheets were only changed once. The coffee and tea tray were not topped up either. We also had cockroaches in our room. All we got from the staff was "Sorry about that" the pool bar staff were rude and abrupt. We went all inclusive. However there were certain drinks and foods we couldnt have, even though we were ALL INCLUSIVE. They expected us to pay for other things! Ridiculous. The indoor pool you have to wear a swimming cap. My daughter is autistic, she doesnt wear anything on her head. Even though we had explained this on several occasions. We were still spoken to rudely regarding this swimming cap. Indoor bar staff, couldnt crack a smile of you asked them. Again rude, abrupt. When ordering our food we got the wrong thing every time. We had to eat out for dinner as there wasnt much to choose from, we shouldnt of had to of done that considering again we went all inclusive. I spent a stupid amount of money on this hotel expecting high standards of service. How this hotel has 4 stars I shall never know. Looks can be deceiving for this hotel, but the staff attitude, cockroaches in our room, dirty bathroom, unclean sheets. Unacceptable. Would not recommend.

This hotel is not only terrible with room cleanliness and leaving essential needs like toilet paper in the room., but take forever and a second email following the original to answer your complaint. |We actually had to buy our own toilet paper from across the street in Lidl as we had asked four times for some and no one came. This hotel is not worth the money and the customer service is terrible, both during the stay and post stay. When receiving there response to the complaint they never even apologised for us having to buy the essential items. |Would not recommend staying here. Not worth the money at all.

We had a 10 night stay in August and it was one of the best holidays we have been on! Fantastic facilities at the hotel, the night time entertainment was outstanding and there was plenty on during the day too, our daughter absolutely loved it! Rooms cleaned everyday to a great standard, hotel staff extremely helpful and the pools amazing. The hotel is in a great location, not too loud but a close walk to the strip. We loved it so much we have booked again for our anniversary in October

Recently returned from a short break and gotta say that, after a disappointing stay last year (due to lack of view), this holiday totally exceeded our expectations. Before arrival I submitted a request for a room on a higher level (we'd booked skyline room) and then upon checking in we were delighted to discover we'd been accommodated on the top floor and upgraded to a grand premium room. Well, the balcony was huge (chairs converted to sun loungers there was plenty of space) and the view was like something out of a Hollywood movie (e.g. Sleepless in Seattle vibes). To be fair we spent most of the holiday out on the balcony enjoying the view and the vibes it was so peaceful. Our room was gorgeous, huge bed, sofa and Krupps coffee machine, supplies were aplenty. Our room was stunning but what always makes our stay special is the staff at Melia. Nothing is too much trouble, the setting is immaculately clean and inviting and we always receive a warm welcome. For the foreseeable future it is going to be the only hotel we will book when planning our holidays. Only problem is I want to book the exact same room - fingers crossed. Oh and Brucie Bonus, the Rincon area has the best entertainment, very family orientated, awesome tribute acts so you don't even need to venture along The Strip if you wanna stay close to the hotel. Everything is on your doorstep and oh did I mention they've just built a brand new Lidl right outside, it's huge it's like Disneyland!

We stayed in this hotel for the week in August. It was an amazing stay. The pool is fabulous with plenty sun and shade. The food was consistently good all week with plenty choice. Staff at check-in were friendly. The room was relatively clean, not immaculate. The rituals toiletries were a nice touch of luxury. However, we have just been staying in a nearby hotel and decided to call in to Melia for a lunchtime drink. The barman was going to charge me €35 for 3 smoothies which I know were under €6 euros each. He held up the machine for me to tap my card deliberately concealing the €35. When I asked to see the amount, he flusteredly said he had charged me for 4 drinks in error. This still didn’t add up. I told him the price of the drinks. Obviously this marred my opinion of the hotel.