Samara G.
Google
We stayed at Melia Caribe Punta Cana as a group of four ladies, and while our overall experience with the hotel itself was mixed, the staff truly made a difference—especially José “Luis” De La Cruz, the maletero (bellman) who absolutely deserves a shoutout.
Luis was lovely from the very start. He was always kind, warm and eager to help. Even with a language barrier, he made every interaction feel genuine and personal. He constantly made time to pick us up around the resort, worked incredibly hard, and treated every guest with the same level of care. He was truly one of the highlights of our stay.
Another staff member who deserves recognition is Roberto, our daytime concierge. He was extremely helpful and made navigating the hotel so much easier. And when it came to resolving issues with our room, Fernando from Guest Services was attentive and assisted us in upgrading after our initial disappointment.
Unfortunately, the hotel itself did not meet our expectations. The deluxe rooms we were first assigned looked nothing like the photos online—they were outdated and not very clean. It wasn’t until the next day that we were able to move rooms.
We also had an issue with the hotel transport failing to pick us up for an excursion, which caused us to miss it. The only compensation offered was a free massage none of us wanted, and we ended up having to pay extra to reschedule, which was frustrating.
Overall, the best part of our stay was the people. Many of the staff were friendly and willing to help, and their kindness left a lasting impression even though parts of the hotel experience fell short.