Judy Reyes
Google
We celebrated our wedding at the Melia Caribe Beach alongside 30 of our closest friends and family and the overall experience as guests of the resort was unfortunately mediocre… the majority of the staff are, to put it in simple words, rude and NOT happy to be there.
The food is okay at the buffet, however the à la carte restaurants food is mediocre and service is extremely slow. If you’re planning to make a reservation for one of them, say goodbye to the rest of your night because by the time you leave the restaurant the other activities will be over. Different people in our group had issues with their rooms; from water leakages, to bugs INSIDE the bed covers, roaches walking around, and basic amenities like the safes not working.
However, we got to bring our whole group at the Riviera restaurant (part of the Level section) for one last dinner before we left and this experience is the reason why I’m giving 3 stars instead of 1. It’s unfortunate because if I could rate the Riviera restaurant only I would be more than happy to give it 5 stars… the quality of the food was superb, but even more so the warmth and friendly approach of the staff (specifically Carolay, Leones and Victor). Management better take good care of them so they don’t leave, as without them the whole resort would be a huge waste of guests’ money.
Special shoutout as well to Patricia (cleaning staff in our building #50)… she did an amazing job but most importantly and appreciated, she would always greet us with a nice smile and friendly attitude. And last but not least, a HUGE thank you to Stephanie, our wedding coordinator, who helped me plan our dream wedding seamlessly from far away and executed our every wish and request impeccably… MUCHAS GRACIAS!