Meliá Century Hotel

The location is fantastic and the reason this hotel has survived. The lobby looks great but the rooms are a different story: the carpet is old and saturated with dust, the shower had no hot (I was told they ran out of gas (a management issue when things of this nature occur), the oil paint used on the fixtures had a very strong smell and it was pealing in the bathroom, the sink and shower heads were rusted, the towels were thinning from overuse and bleaching, the sheets were stained and the bed filled with ants, it took me 45 minutes to get new sheets because no one was at the front desk, and parking was a nightmare ( I had to park 3 blocks away- no parking attendants) because a wedding was taking place and all the parking was full - no spaces for hotel guest).The pic shows the stained sheets.The pool was murky - you could not see the bottom and closed during the wedding too.

Over 100 years old, a newspaper clipping of November 9, 1903 hanging to the left of the bar at the original entrance indicates the rooms were "fresh, airy with magnificent bathtooms and showers" and the service excellent. Lamentably, the superior rooms and service offered in 1903 no longer exist. We were assigned a room on the historic side of the hotel. We enjoy B&Bs and historic boutique hotels. We appreciate the architecture, interior design and to enjoy the experience of old-world service. Meliá did not deliver. The room we were assigned was dirty. It had a mildewy smell and the bathroom is about the size of a modest cabin cruise ship bathroom, in other words, super tiny. The dark soft-seating side-chair was weathered; had dirt and the remains of something (maybe paint) on the top portion of it. There's no breakfast offered , neither are guests provided with detsils on where to secure a meal. The renovations do not match the historical portions of the hotel. It's profoundly sad to see a once top-knotch hotel looking the way it does today. While the hotel claims to have done renovations, we saw no evidence of this. Hotel Meliá no longer lives up to the standards of 1903.

The hotel in the inside with its grand old world decor is stunning & beautiful BUT the rooms are horrible …they need to do major renovations to the rooms and upgrade absolutely every square inch. False advertising on the webpage makes the rooms look spectacular. Those pics must be from years and years ago. Also website advertise restaurant which they do NOT HAVE. Very disappointed. Would not recommend nor would I ever go back to stay there.

This was the worse hotel I have ever stayed in. Motel 6 is a ten compared to this dump! The rooms are from the 1960s paid extra for balcony room. Got absolutely NO sleep for the 4 day stay. No hot water, dirty pool, 4 pillows didn’t make 1 good one. No washcloths, filthy carpet with odor and stained. No tissues, NO COFFEE on the property at all! The noise outside was unbearable! 2,3,4,5,6 am if it wasn’t party people it was workers putting something up or taking something down. We had to make our flight in San Juan for 11:30 but we checked out at 1am because they were trying to park a venue trailer and a constant back up beep for about 20 minutes! Then homeless dogs barked for another 20 minutes. This was every night of our stay. When I told the clerk at checkout she said “why didn’t you tell us we would have changed your room” only to give a lesser room after paying extra for the balcony room. No chairs to sit on balcony! Filthy pool! You would get sick if you swim in the water! Bottom line don’t ruin your vacation by staying here!

I have had a terrible experience with Melia Century Hotel. We had booked a stay here for the first week of December and had to cancel. We canceled within the period that we would be charged 50% of our stay. However, our cancellation was never acknowledged by the hotel in spite of both calling and emailing and we were still charged the full amount. We have reached out to request at least a partial refund and were told at one point we would receive a full refund. However, we have not received any amount back and now my phone number has been blocked so I can no longer call. We have left numerous voicemails, messages with staff and emails. We have not had a single communication made back to us.

Wonderful location but the Rooms need updating for sure! They smell like mildew/mold/urine, at times no hot water, no phone in rooms, at times no housekeeping. Very disappointing & deceiving for how nice they keep the lobby area.

It was a very bad experience being at this hotel. Although location was a plus. Bathroom was not clean. Needed more maintenance and upgrades. Cabinets didn’t work. No hot water and enough towels. No intercom to call front desk for anything. Even, they failed to mantain a master key to open a room in case of an emergency. No safety standards are unacceptable in a lodging facility. The price I paid was excessive for the poor service. Do not go to this hotel.

Up: It is a beautiful hotel. Large rooms and very clean. Location, location, location absolutely great. Close to all kinds of activities, shops and restaurants.||Parking behind the hotel available at no cost.||Several small businesses/vendors inside the hotel available for a good shopping experience.||Down: Although customer service while at the hotel was good, it takes forever for the personnel at the lobby to pick up the phone.||Mini fridge is available to certain rooms. Therefore, if you have a medical condition that requires refrigeration, this is not the right hotel for you.||At the hotel, the bar and restaurant were close.||No live music or band at the lobby. |Overall, 3/5 rating.