mikujamussu
Google
POSITIVE:|GOOD WELCOME ON ARRIVAL BY THE YOUNGER STAFF The receptionists were very courteous on our arrival, as was also the younger baggage porter. Another porter was also very helpful when we left with finding a taxi for us.||VIEW View from our room was quite nice to the rooftops of the city centre. Probably one of the better rooms in the hotel, on high floor.|||NEGATIVE:|ROOM The room isn't very elegant, but very basic with IKEA furniture and small for a 5-star hotel standard room. I have seen many equivalent 3 and 4-star hotel rooms.||LOUD AIRCONDITIONING The air conditioning is keeping a loud, whistling noise, that lasts for minutes and can occur at any moment of the day, including multiple times during the night.||NONEXISTENT CLEANING We left our room on the 5th floor on May 3rd at 10.00 in the morning and placed the green please clean the room-tag on the door. But when we returned at 14.40 in the afternoon, no cleaning had been done, the room was still a complete mess. This was particularly upsetting because I had broken a glass in the room, and despite collecting the majority of the glass pieces away myself, there were some very small but sharp pieces left on the floor, and the floor really would have needed to be wiped with a mop, to avoid injuring my feet. Now without cleaning, I was forced to wear slippers inside all the time and tread carefully, just in case. The toilet paper also ran out shortly after this, because due to the lack of cleaning new paper hadn't been brought. This was far from 5-star service. We didn't report this lack of cleaning to the reception on purpose to test if we would get cleaning even the next day. The next day, a different cleaner finally cleaned our room, but she also forgot to bring more tissues. When my husband saw the cleaner on the hallway the next day and asked for more toilet paper and tissues, she just shoved them into his hands and rushed off instead of going into the room and placing them to their rightful places by herself.||POOR SERVICE FROM THE OLDER RECEPTIONIST MAN I went to the reception on May 4th to ask for help and the staff didn’t even greet me, let alone lift their eyes from their desk, until I had to greet them first. Then I asked them if they could call my husband for me, as my phone was out of battery and he wasn’t at the hotel and I didn't know where he was. The older man at the reception replied by asking for my passport number before offering any kind of help and I told him that he must mean the phone number, that he can call to. Then he said on the phone to my husband that I’m here waiting at the hotel, and secretly hung up. He then pretended to keep talking on the phone and asking several times if he may pass the phone to me so he can talk to me, and then when I was given the phone, it was silent. I actually wondered whether my husband really just hang up the phone to me?! My husband revealed to me later that the receptionist had cut off the call already after informing him that I was at the hotel, and that he never actually asked him if he may pass the phone to me, while pretending to be doing so multiple times. Then the older receptionist refused to call again and directed me to be helped by the younger receptionist man, who actually helped me instead of playing ridiculous tricks. He called and immediately asked if I could be passed the phone and I was able to talk to him by myself. After all this, they still had the audacity to automatically add a hefty 40 euro tip to our final bill. Due to this poor service, we asked for the tip removed from our bill. Also a first time for us that a hotel just automatically adds a tip to the bill.||MISLEADING ADVERTISING ABOUT ROOFTOP JACUZZI On their website and in booking.com, they advertise with pictures of a rooftop jacuzzi and having breakfast on rooftop, these are the very first pictures that they show of the hotel. On their website, they list that they have a heated pool, an indoor swimming pool, a whirlpool bath and pool loungers. However, it isn’t mentioned at all, that the rooftop with the jacuzzi, with sun loungers and rooftop breakfast possibility is only reserved for the use of one Presidential suite. Other guests may be lured in with the pictures, but will have no possibility to enjoy it, even though many other 3/4/5 star hotels offer similar rooftop breakfast or rooftop jacuzzi possibility to the use of all the guests. Additionally, many 4- and 5-star hotels offer private jacuzzis in room for suites, but in here, even in Junior suite you won’t have a private jacuzzi.||DISAPPOINTING INDOOR POOL AREA The indoor pool area is advertised as a heated pool and an indoor swimming pool, but actually there is only one heated indoor swimming pool. It is also advertised as having a tropical showers, but they were out of use. It is also advertised as having a whirpool bath, jacuzzi and hydromassage bathtub, but don't expect a jacuzzi - one that the receptionist woman also advertised to me on the phone - as this whirlpool/jacuzzi/hydromassage is all only one hydromassage corner within the main pool. The whole pool area looks dated and badly in need of renovation as the tiles look tired and some of them have even fallen off, and there are sealants sticking from the wall in the main pool. The shower handles were straight from the 70s and need to be replaced urgently. Nothing about this indoor pool area was worthy of a 5-star hotel. The indoor pool is only available upon reservation, 1 hour for 20 euros p.p. This also isn’t mentioned anywhere on their website.||NO PERSONALIZED WELCOME GIFT AND LIMITED BATHROOM AMENITIES Our room had a welcome water, as there should be in a 4 and 5-star hotels, but there was no personalized welcome gift at all, as there should be at a 5-star hotel. At 5 stars, there should be a wide range of bathroom amenities available; yet we only had cotton buds, cotton pads and a toothbrush. Where were all the others, as this isn’t a particularly wide selection.||BREAKFAST Breakfast was good, but similar to what you would expect at 4-star hotels. At 5-stars and for the price of 25 euros p.p. we expect more variety. Even the omelettes weren't included in the price, but were available for extra charge.||LOCATION The location is a bit far from the carruggi and the old town center. This would have been forgiven, if everything else had been better. On the other hand, the hotel is located in a very clean and safe area.||In conclusion, I cannot understand how this hotel can tout itself as 5 stars and we will skip Melia in the future.
