Kelly Boo
Google
Melia Ho Tram Resort markets itself as a luxury destination, but our experience was anything but. For $900 USD per night in a three-bedroom villa, guests should expect basic comforts to function, but instead, we endured a deeply disappointing and stressful stay.
Two out of three bedrooms had non-working air conditioning—an unbearable situation in Vietnam’s heat. The aircon issue dragged on for three hours with engineering staff first taking endless photos and repeatedly claiming “it’s working,” despite clear evidence it wasn’t. Reception also called to insist there was no problem. Only after demanding a second evaluation did someone finally admit it was broken, but nothing was fixed.
We were traveling with a baby and a toddler, and by the time staff conceded the fault, it was past their bedtime—not the time to change villas. We lost hours dealing with this, unable to shower in the meantime since the villa bathroom has no door—just a sheer, see-through curtain—depriving guests of privacy while staff came and went.
The shower itself was clogged, causing water to spill across the bathroom floor. Design flaws further ruined sleep: there are no blackout curtains, and the bathroom window lets in light that spreads through the entire room due to the lack of a bathroom door.
Most disappointing of all, the hotel did absolutely nothing to make up for their mistakes—no compensation, upgrades, or even basic amenities were offered.
At this price and rating, Melia Ho Tram failed to deliver even standard service, let alone comfort or care for its guests. Families thinking of booking here should seriously reconsider.