Meliá Koh Samui

Breakfast is amazing & very comprehensive. Outside of this meals are pricey but very, very good Nice Soft bed, huge balcony & brand new fitting. Cleaning staff are wonderful Cleaning staff - 10/10 Such friendly attentive staff. Keng at the front was like a friend throughout the holiday & staff down near the pool were so friendly

We had an absolutely wonderful stay at this hotel in Koh Samui. This was our first time staying at a Meliá property, and we are extremely impressed. Because of this experience, we will definitely consider Meliá hotels for future trips. One of the highlights of our stay was the breakfast, which was excellent. The selection was generous, the quality was fantastic, and it was a great way to start each day. What truly made our stay exceptional, however, was the service from the staff. We would especially like to thank Luca, who went above and beyond throughout our stay. His helpfulness, attention to detail, and genuine kindness made a huge difference. He truly went out of his way to assist us with everything and ensured we had a fantastic experience. We would also like to recognize Ard, Kate, and Isabella at the bar/restaurant. They were always attentive, welcoming, and made sure we had everything we needed. Their service helped make our stay very comfortable and enjoyable. Because of the outstanding service and overall experience, we will absolutely return to this hotel the next time we visit Koh Samui. Thank you to the entire team for making our stay so memorable.

We stayed here for one week and really loved our room and the whole atmosphere. We had a room with pool entrance and with the Extra Level Upgrade, in order to enjoy their special Level Area with the advantages. We would like to thank the whole Melia Team and especially the Staff in the Level Area where we have been treated very special and with lots of love. I can really recommend them with their passion and professionality. We will miss them. Thank you Tamarind, Kim, Maya, Sachi and Keng for your outstanding service. Thanks for everything and the good time we had on Samui.

The hotel itself is not bad at all. It’s large, impressive, the rooms are spacious and clean, the pool area is comfortable, and the beach access is excellent. The reception staff were outstanding — efficient, professional, and very helpful throughout our stay. Housekeeping was also excellent. We celebrated my daughter’s birthday during our stay, and the team arranged beautiful decorations on her bed and even brought a cake. It was thoughtful and truly appreciated. Many of the staff members we met were genuinely kind and friendly. However, considering the many great hotel options in Koh Samui and Thailand in general, I believe there are places with significantly better service and guest experience. A few examples: One morning, my brother-in-law arrived at breakfast with his four children. He asked the omelet station staff to prepare omelets. After making four omelets, the staff member refused to prepare a fifth one, saying “four is enough.” There were five people (him and four kids). This felt unnecessary and unwelcoming. Another example is the pool policy regarding outside food and drinks. While I understand that hotels may have such policies, the way it was enforced felt excessive. My brother-in-law entered with a mango he had bought from a beach vendor for his children. He was not allowed to enter the hotel area with it. When he asked if he could sit on the hotel chairs at the beach and eat it there, he was also refused. It was just a simple mango bought for kids — the reaction felt disproportionate. Later that afternoon, when the pool area was being cleared, a staff member collected trash from the tables but refused to remove empty plastic water bottles that we had purchased outside (just water). He placed them back near us and said we needed to throw them away ourselves. This felt unnecessarily unfriendly. Another small but inconvenient issue: the electricity in the room only works if the balcony door is locked from the inside — not just closed, but locked. That means if I’m sitting on the balcony and my wife is inside, she cannot use the air conditioning unless the door is locked. It’s a small detail, but it affects comfort. To summarize: the hotel is beautiful and has many positives. Most of the staff are kind and professional. It’s not a bad hotel at all. But in Thailand — where hospitality standards are often exceptional — I’ve experienced warmer, more flexible, and more guest-oriented service elsewhere.

Well too be honest, I was stayed at Hilton Samui before I moved to Melia hotel. Melia has one of the best beach views in Samui. The sea is in green blue gradient colors and its so nice to chill with families in the day time. Down part is the water activities at the beach. The owner is very fierce and not friendly. Beware if you want rent jetski there.

A great hotel. Very nice and comfortable. The beds are great as well. The staff is very nice and generous. The breakfast is great, like the best breakfast at a hotel in Thailand. The location is not great if you want to be close to the city and the restaurants. Its more secluded and far away. If you just want to be at the resort and on the beach it's great.

Had a wonderful experience at the hotel. The staff were brilliant so attentive. The breakfast buffet was great good selection and very tasty. The location is perfect right on the beach the pool was also very clean and tidy. Shame we didn’t stay a little longer.

We stayed in Boat suite with pool access and Level access. Boat suite is disappointing- small bedroom upstairs, steep stairs leading from ground floor to the bedroom, room gets very hot as it’s right under the roof, and aircon unit is right opposite the bed blasting out cold air in your face. Aircon is very old and noisy. All boat suites are overlooked so you can’t really open the curtains without having someone peeking through from villas next door or looking into someone’s room. Limited storage and wardrobes could definitely have more drawers/ shelves. Room needs updating and outdoor area looks very tired as well. Great to have access to Level lounge but feel it was too full for its capacity. Also feel lounge should be adults only- have nothing against kids but the hotel is lacking adult vibes if you know what I mean. There’s swim up bar right next to kids playroom which is weird- we saw parents getting smashed and falling over during happy hour while “looking after” their kids playing in the pool. This is kind of place where you need to rush out at dawn to put your towels to secure best sun loungers which we didn’t expect in Melia! Loungers and sun sofas around main pool and boat villas need some deep cleaning and/or replacement. If you have to stay here- save your money on boat suites and just book swim up rooms- your bedroom and bathroom will be bigger with better access to the pool. Overall would not recommend.