Oxana C
Google
The hotel service was excellent from start to finish, and we felt very welcome throughout our stay. As many reviews mention, the resort is family-oriented, which became apparent during our visit. As a couple without children, we realized it might not have been the best choice for us. If you're a couple seeking a relaxing getaway without the presence of kids, this may not be the ideal hotel for you.
The location also has its downsides, as there isn't much to do near the hotel. We found the food at the restaurant to be disappointing. We tried it once, and unfortunately, the truffle mushroom pasta had no truffle flavor at all and was just mushrooms. It wasn't inexpensive either. On a positive note, we enjoyed dining at the nearby restaurant, "PI SAMUI," which was much better.
Additionally, the soundproofing in the hotel was poor. We could hear everything happening in the neighboring rooms, including footsteps from the floor above. We had to call the reception once due to a lot of noise from the room above, which was quite disturbing.
Aside from these issues, the hotel was very clean and aesthetically pleasing.