L Fernandez
Google
Very, very disappointed with Melia Maria Pita.
My advice is to stay in another 4* hotel, which will be cheaper, or for the same price, stay at the 5* Hotel Finisterre.
We stayed there for 7 nights in March. When we arrived, we were welcomed by the front desk staff. When we got to the room, there were a few issues, as you can see from the photos. We went down to reception and showed the photos to the receptionist. They said that they were full, so could not move us straight away, but they would see what they could do. The next morning, when I was taking a shower, the handrail nearly came off in my hand. I went to reception again to report this, and I also mentioned the previous issues. The receptionist took notes and said he would pass it on to the managers and let us know.
The room was a good size, but there was only one chair, so one of us had to sit on the bed, until we asked for another one, which I think is ridiculous, especially when there is space. They provided a chair for the table, which was ok, but not particularly comfortable.
The tea, coffee and drinks provision was very confusing; they give you water on the 1st day, and then nothing on the rest of the days. I would be happy if I had only paid for 1 day, but I paid for 7!
The reason I am writing this review is that they don't seem to care about the guests in this place. No-one came to address our concerns, and we left feeling very disappointed. We filled in the online feedback on or return home, and received a meaningless response from the Customer Co-ordinator, inviting us to return to the hotel to give them the opportunity to prove that they are 'capable of providing us with an experience that lives up to our expectations'. Why on earth would we go back, when they didn't look after us at the time? We left this review for a couple of weeks, in the hope of a response from the hotel manager, but it seems that they can not be bothered.