Melia Phuket Mai Khao

We had the most amazing stay at Melia Mai Khao. The staff were exceptionally and really made the stay feel special. We had the suite with an outdoor bath and it was beautiful. Incredibly clean and felt very private and secluded. We ventured down to Nai Yang beach on our second last day and barely stayed an hour before rushing back to the beautiful sanctuary of Melia. The food was great and we had a special dinner prepared for us by the head chef. 5 stars all round.

I have stayed at many 5stars hotels in Phuket, and I can confidently say that Melia is the best. I absolutely love coming back here.||The service, food, views, and facilities are fantastic!| • Starting with our driver, Chai. He is a true gentleman, polite and professional. He took great care of me and my friend and even showed us around the area.| • The front desk staff offered outstanding service throughout our stay.| • Breakfast was a highlight each morning. My food was served by Luc, who consistently checked in on me and my friend to make sure everything was perfect.| • Every staff member we passed, from the gardeners to the housekeeping team, greeted us with a warm smile.| • Karla was especially kind and attentive. She made sure we had everything we needed and always checked in on us.||The service here truly impressed me. I did not expect to have such an amazing experience, but Melia made it unforgettable.||I will definitely come back again.

Our stay here was one of the best overall experiences we've had at a resort. The room and the private pool were spacious, comfortable, clean and well maintained. The bed, linens and seating were comfortable, and the amenities of a high quality. The layout of the room and pool area was perfect, with easy access to the shower and bathroom from the pool, and a combination of sunny and shaded areas/times of day. We spent so much time lounging here and loved every minute of it. The rest of the resort was equally impressive, with two other pools that were never too busy or crowded, plenty of poolside seating as well as loungers by the beach, and access to the quiet and secluded Mai Khao beach. The food was of a high quality, both the a la carte lunch and dinner options as well as breakfast, which changed daily and featured a fantastic mix of Asian, Spanish and typical western breakfast choices. Everything we ate, at breakfast and at other times of day, was delicious, particularly the Thai options. And the cocktails were fantastic as well. Service was friendly and attentive throughout our stay, mostly notably the very kind and warm service in the restaurants. And we enjoyed the well equipped gym as well. This is the perfect place to relax and enjoy a little luxury for a very reasonable price. Overall a fantastic stay and a resort I would both return to and recommend to others!

Best experience. Beautiful hotel. Lovely staff. Deserving of all 5 Stars.||Pool is beautiful and leads on to the beach. Lovely places to take photos at every turn|We came as a family with our 1-year-old child. I had a chance to relax at the pool near our room and received excellent service from Mr. Art and Mr. Poo. The drinks were absolutely delicious. Both of them took great care of us throughout our stay at the hotel.

The hotel is in a quiet, remote location, which makes it perfect for a relaxing getaway. The rooms and facilities were super comfortable. The front desk staff were really friendly, Natt helped us with check-out and was especially kind and helpful. I’d stay at this hotel again for sure next time I’m in Phuket!🤍

We stayed at Meliá Phuket with high expectations, drawn in by its beautiful setting, spacious rooms, and calm natural atmosphere. On the surface, it looked like the perfect five-star family getaway — but unfortunately, the experience was far from what a five-star resort should offer.||The biggest concern arose during breakfast. I ordered plain avocado for my infant daughter (INF), clearly requesting no seasoning, no additives — just avocado. The first serving came out extremely salty, clearly made as a regular adult dish. I asked for it to be redone, only to be served finely mashed wasabi. If I hadn’t tasted it myself, my baby could have been sent to the hospital. This is not a small mistake — it’s a serious failure in communication and basic responsibility, especially when handling food for a baby.||Service in general was inconsistent. Housekeeping lacked attention to detail. We requested both mosquito spray and plug-in repellents, but only received the spray. After three follow-ups, we were given just one plug-in when we had asked for two. For a resort of this level, these basic requests should not be so difficult to fulfill.||After check-out, I realized I had forgotten an item in the room. I had to call the hotel myself to ask if it was found — there was no proactive contact from the staff. When I asked for it to be mailed to me and agreed to pay the shipping cost, I was shocked to be told there would be a 30% surcharge on top of the postage fee. This felt more like a punishment than a service. In all my years of staying in 5-star hotels around the world, this is the first time I’ve ever been charged such a fee to have my own belongings returned.||It’s also worth noting that due to strong winds in July, we couldn’t swim in the sea — not the hotel’s fault, of course — but it meant we relied more on the hotel’s service and facilities, which sadly fell short.||Bottom line: Meliá Phuket has great potential, but beautiful rooms and scenery are not enough if the staff are unprepared, service is inconsistent, and management prioritizes policies over hospitality. I expected much more from a resort of this caliber.

We had our wedding there and it was an extraordinary experience. JJ, the planner, was super attentive, kind, always responsive to our needs and her dedication and level of coordination made our special day memorable.||The facilities are exceptional, very well maintained, modern and clean. The staff were very polite, welcoming and attentive. The chef was very friendly and nice and the food during the stay was exquisite. Overall our stay at Meliã was wonderful and we recommend it fully.

The hotel has a serene atmosphere, beautifully decorated in white that contrasts perfectly with the surrounding greenery. Its charming decor is accompanied by a captivating story. This is a hotel that values nature and is committed to sea turtle conservation. It is also located by a wide, beautiful beach, perfect for relaxing walks and enjoying the sea breeze.||The service from all staff members was excellent Everyone was incredibly friendly, cheerful, and genuinely service-minded.||The welcome drink was especially impressive and refreshing after a long journey. ||The breakfast was of very high quality, especially the coconut and chia seed pudding absolutely delicious. You can also make your own drink from fresh fruits and vegetables. Khun Mos and Khun Aom at the restaurant gave outstanding recommendations.||A special thanks also to Khun Dear, Khun Luc, Khun Tan and Khun Kalra for making my holiday truly special. If I return to Phuket again, I will definitely come back here and I won’t forget to recommend this place to my family.