Meliá Santiago de Cuba

This hotel is very nice and has a modern look on the outside. But the rooms are dated and could use some major renovations. It seemed the hotel is in energy conservation mode. Most of the floors were a little dark. The pool was great and quite spacious.||We had breakfast included with the room, but it was very disappointing. Not enough of the main staples. They actually had hard-boiled eggs, but no scrambled eggs.|The sad part, the restaurant is very beautiful, you would think you were in a high-class restaurant. But, I guess there's not enough food in Cuba to go around.||There may be a better choice in Santiago.

The room a/c didnt work. It would not get cold. They tryed to change the room 3 times and they all had no a/c i hope melia sees this and gets the a/c fixed. The food was good that the restaurant. The breakfast is not bad but they can at least wash the eggs they are full of chicken crap and it looks realy bad

"I recently had an unpleasant experience at the hotel. The area around it had a strong, unpleasant odor, and I was disturbed by some of the activities happening nearby prostitution in the lobby. I'm looking for a way to address these issues. Unpleasant stay all the time hostile attitude

Great hotel ifor Santiago since there's not much of a choice if you want to have electricity but the AC is weak. The water is black and be ready that everyone is going to try to get out money from you

The Hotel is fairly good , check in when smoothly thankfully for Susana at the Front Desk who is very helpful and professional

We love the Melia. The staff are fabulous and kind. The rooms are pretty and comfortable. The hotel itself is lovely with a really big, well appointed pool and a beautiful lobby where you can drinks or afternoon coffee. We stay in the hotel, and we also pay for day passes when we are not staying there, and use the day pass to swim in the pool and have lunch.

First time staying in Santiago de Cuba Melia, a wonderful experience, my special thanks to Milagros Miguel reservations coordinator and Leticia Aguilera Rosales Customer Service and Quality Control, their unconditional support was essential during my stay, as well as the courtesy and well train personal. Facility, rooms and common area very clean and organized, breakfast was a buffet with all the essentials for a well complete service and satisfaction, one more time my most sincere congratulations to the staff of Santiago de Cuba Melia, a job well done, my return will be soon,||Thank you| |Carlos Alvarez|May 2025

Pedro is the best bellboy experience you can have in that city. The others are nice, but nothing like him. Thank you for your attention.