jessbanks
Google
Atrocious hotel. This hotel is not 4 star, struggled to give it a 1 star. Health Hazards. ||||The room No: 237 is: very dark, dated, very depressing, basic. Very very small, not enough room to hold suitcases (one had to go into wardrobe so we had not hanging space, the other had to go in the bathroom). Only just enough room to walk around the bed. ||||Very very Very noisy, loud noise outside window until 1am, then at 7:30am drinks delivery right under window. No room insulation, could hear the next door guests snoring, the guests above using the toilet & shower, could even hear the guests walking down the corridor breathing. No decent sleep for a week!||||Asked to move rooms but reception said no other rooms available. We would have considered an upgrade to The Level but this was not offered.||||On the second day we only ate in the hotel (dinner buffet was included). We attended the evening dinner buffet where I had a salad. I got extremely bad food poisoning from here!!!! Was sick every 15 mins from Midnight to 10am the following morning – I was in very poor condition, exhaustion & severe dehydration. My husband asked at reception for help but they were extremely uninterested & said I had to go to doctor because doctor would not come out. I couldn’t walk without my husband’s assistance and was sick in the street getting to doctor, very sick in the doctors waiting room and sick on way back from doctor. Only stopped being sick after anti-sickness injection etc from doctor. ||||The Spa – BEWARE HEALTH HAZARD. The Steam room fabric ceiling is covered in mould. This could be extremely dangerous to someone with respiratory problems going into such a mouldy steamy environment. ||||Complained about all of the above to receptionist who said she would get a manager to come out and speak with mt – needless to say, a manger never appeared – they are completely disinterested in the welfare of their guests.
