DirtyDJ14
Google
Overall, during our five-day stay, it was clear that this property has the potential to be truly exceptional. There were definite five-star moments — ||Despite a few setbacks, our five-day stay revealed a property with remarkable potential — thanks to several standout individuals and experiences that truly made a difference.||🌟 Service Highlights That Deserve Applause:| 1. Breakfast Service – A Five-Star Performance|Special mention to Sohail, who is an absolute star — articulate, attentive, and flawlessly professional. He never missed a detail. Also, hats off to the two ladies at the hostess desk and live counter (sorry we missed the name – one starts with “V”) — their warmth and energy were infectious. They truly are the smile and vibe police of the breakfast team!||On the flip side, the men in jackets—especially during breakfast—came across as stern and unapproachable. A more welcoming demeanor, like the rest of the staff, would go a long way. 5 days in the hotel not once anyone checked in on our stay which is a standard practice I remember from our previous stays.|| 2. Housekeeping – Impeccable and Detail-Oriented|The housekeeping team was an absolute clean machine — responsive, adaptable, and impressively thorough. Their attention to detail made our stay in Room 617 incredibly comfortable. A heartfelt thank you!|| 3. Check-In / Check-Out – Smooth and Super-Fast|This was one of the most efficient aspects of our stay. The front desk team was swift, accurate, and courteous — everything you’d expect from a top-tier property.|| 4. Security & Bell Staff – The True Charm of the Stay|Every return to the hotel felt like a warm welcome home. The security gentleman (older in age, but unmatched in energy) and the ever-helpful bellboy were outstanding. And a special shoutout to the gentleman with the moustache — humble, ever-present, and truly kind.| 5. Gym Staff & Maintenance|Though the gym is compact, it’s well-maintained and the staff there are courteous and attentive.||⸻||💫 What Truly Stood Out||What touched us most was that none of these team members ever made us feel like they were doing it for tips or incentives — their hospitality felt genuine and from the heart.||⸻|As a pin collector, I’d love to add a Fern pin to my collection — it looks beautiful and niche.|——————||We rated the hotel three stars for two main reasons:| 1. Ongoing large-scale renovations, which disrupted the ambiance and experience.| 2. Service lapses across departments, which fell short of five-star expectations.||While the property shows strong potential, there are key areas that need immediate attention:| • Cutlery shortages: Staff consistently struggled to provide additional cutlery, often taking it from other tables — an issue that repeated itself every time.| • Dining atmosphere: The restaurant feels stark and echoing due to the high ceilings. Introducing live flute music in the lobby could elevate the guest experience dramatically.| • Room readiness: Upon check-in, it took 20–30 minutes for the air purifier to neutralize the unpleasant odor in the room. This made for a very poor arrival experience, with outdoor air quality feeling better than indoors. Guests should not be checked into rooms in this condition.| • Pool condition: Despite being in an elite area and pricing, the pool remained dirty and unusable throughout our five-day stay, which seriously undermined the luxury feel of the hotel.
