Memorial Sloan Kettering Cancer Center New York - Main Hospital

My family and I are eternally grateful to the staff of MSK for the help and compassion we received from them as they cared for my mother at the end of her life. Every single member of staff we encountered—from the cheerful man working in the cafeteria who peeked through the burger hatch at me and said “Hello! Let me see that smile!” until I smiled for what felt like the first time in an eternity to the transport staff member who handed me a box of tissues when I cried as he took my mother from the ICU downstairs for a CAT scan to the attending physicians and ICU fellows who walked us through the darkest times—extended the most extraordinary kindness to us (as well as, of course, world-class health care). I’d like to mention in particular ICU nurses Vicky, Siena, Kevin, Bridget, and Nina; respiratory therapists Shondel and Everton; ICU fellow Dr. Dave and oncologist Dr. Santini; and Ian, Carlee, Christina, and all the other amazing people whose names I’ve already forgotten but whose faces will be seared on my memory forever. They have all reminded us that helping others is the only thing that matters in this world. Thank you from the bottom of our hearts.

The preeminent cancer care institution. They manage complexity with grace and unparalleled expertise. Access to the latest trials is a significant advantage. The environment is designed to reduce stress, from art installations to calming colors. Nurses are exceptional oncologic specialists. A place of profound hope and skill.

Memorial Sloan Kettering should be the Gold standard for every single hospital in the USA. Everyone was extremely professional, knowledgeable and very friendly. I felt completely at ease about my medical care while in the hospital. The nurses were on top of everything and I never felt the need to question anything. On top of all this the food was the best hospital food I have ever eaten. I can’t thank everyone enough for the amazing care I received.

MSKCC is one of the best in the nation when it comes to cancer care. Because of that we tend to have a high expectation but the reality is different for each patient. Depending on the type of cancer, stage of the cancer, age, health condition etc. outcome for each patient varies. Some will make it through; some will fall victim of the disease. At the end of the day no one wants to lose their loved one doesn’t matter if it is in MSKCC or other cancer hospitals. I have seen patients getting cancer cares in other hospitals here in NYC areas vs. MSKCC. From my personal experience I have to say that MSKCC really outperformed in two areas: 1. Personalized patient care 2. Their cutting-edge technology and innovations Patients will have a better chance if you get care at MSKCC but that doesn’t mean it applies to every patient. You just have to take your chances and hope for the best. At one point, cancer used to be a death sentence and still the same for certain cancers but we came far enough to learn more about this disease, formulate new treatments to prolong life and even cure some cancer types which weren’t possible earlier. Wait another 10-15 years and I am 100% certain that there will be more cures and people will live longer than they are today with this disease. Before we get to that point, many lives will perish. It is upsetting but that’s the fact we need to accept.

Incredibly disappointed, and quite frankly appalled by the way my father (a stage 4 pancreatic cancer patient) was treated. After driving from northern CT to the city and arriving around 11:15am for a 12:30pm appointment, he waited for an hour and a half in the waiting room and an additional hour and a half in his exam room. The wait in and of itself aren't necessarily the problem; doctors and other clinical staff are slammed, understaffed, and stretched thin. However, the oncologist did not once acknowledge the wait or thank my father for his patience. Additionally, no labs were taken and the reason for the visit (to discuss clinical trials) resulted in just a few minutes wherein the doctor explained that there were in fact no trials available, and my father was free to go. 12 hours in and out of the city, no compassionate care from the providers, and a scheduled appointment that could easily have been a phone call. Deeply sad.

Msk 1275 York Ave, Manhattan. For 2nd place rated cancer hospital, I'm baffled why the food service is not #1 for culinary, especially for ill patient that are fighting for their life to recover. My husband has been admitted several times and the staff of medical team are wonderful but culinary it horrible, he can't stomach the food ,we have to bring in our own food and that pretty sad,especially with the high cost of medical care ,there should be no reason for this. The board should change this especially for patient that are fighting for their recovery. Food is also medicine.

My wife was hospitalized at MSK Hospital, and we had a very negative experience. The nurses and doctors were very unprofessional. The nurses were extremely aggressive — especially Judy Williams, who was very disrespectful and uncooperative. The doctors only gave the patient painkillers instead of trying to address the root cause of the problem. In short, it was a very disappointing experience. We had heard this was a very good hospital, but unfortunately, I am speechless.

Hands down the nation’s best for what my family was battling and I wish we had made the very, very long trip out here sooner. Dr. Athanasian, Dr. Tap, all of the nurses and the concierge team were really fabulous. There is a gift shop with good prices, the cafeteria food was healthy/yummy/affordable. Kids under 12 are not allowed in the recovery unit so make alt childcare plans. Obviously I highly recommend this hospital. Also love that the other best oncologists/surgeons in the nation also said this and place was the best.

Delivering the utmost in quality care is what makes Memorial Sloan Kettering the stellar medical hospital and cancer research center in the world. Besides my superb top quality medical team of Surgeons and Oncologists, I found the Nurses go above and beyond in their work, providing genuine care with such grace and pure empathy, often tending to patients as if family. Let's take a moment to praise the nurses. This year, 2025 I am a twenty years cancer survivor and visit MSKCC annually for my check up. It's key to stay informed and hopefully catch symptoms as early as possible. Sending prayers for healing and blessings to those who are going through the journey of one of the most difficult of diagnoses. Let us hope and pray they find a cure someday soon. Wishing you and yours a blessed healthy happy Thanksgiving. Thank you

ORIGIN: Memorial Sloan Kettering Cancer Center (MSKCC) was formed in 1980 when the first U.S. hospital dedicated to cancer treatment -- New York Cancer Hospital (1884), later renamed Memorial Hospital for the Treatment of Cancer (1899) -- merged with the Sloan Kettering Institute, a research institution founded in 1945 by philanthropists Alfred Sloan and Charles Kettering. CONCEPT: The hospital is dedicated to research and procedures (both inpatient and outpatient) associated with cancer treatment. LOCATION: This location represents the first and oldest site associated with MSKCC. It was constructed in the 1930s as part of what later became known as the Sloan Kettering Institute. SURGERY EXPERIENCE: This site (circa 1939) is not intuitive to navigate, the product of limited available space and development of new cancer treatments and associated technologies. Nonetheless receptionists on the ground floor provide the necessary guidance to get to your designated location (including specific elevators). Unlike the new MSKCC sites that are scattered across the city and surrounding suburbs, there appears to be little effort in making the main location peaceful or attractive. However it's important to keep in mind that MSKCC is highly regarded for cancer treatment, ranking second in the nation in U.S. News and World Report (2025) and first in oncology in Newsweek (2026). Hospital staff are professional, patient, and friendly making the experience less stressful. The staff appear to share a stance of not overwhelming patients with information, but are immediately able to answer questions and concerns as they are presented. That said, it's best to be familiar with the current and anticipated next step in care in order to make sure it is enacted as expected. Twice during the three day hospital stay there was need to point out an error in post-surgery protocol, and both were acknowledged and corrected (necessity of limited diet (liquid) and application of intermittent pneumatic compression sleeves to reduce likelihood of blood clots). Hospital meals can become the highlight of a patient's day. There are many options, including some offerings apparently inspired by menus at fine restaurants. Meat and fish dishes arrive well-done, perhaps due to being warmed under dome for long period between preparation and transport to room or prioritization of food safety. If the meals are not tolerable, alternatives in the neighborhood are abundant (e.g. NAYA, Chopt) as long as a way to get take out delivered to the hospital room (such as through a visitor) is navigated. Despite being located without a designated car drop off/pick up area along York Avenue, car pick up after patient discharge was well-orchestrated, and thus not as inconvenient nor difficult as we had anticipated.

It is a very nice place good for all types cancer blood and so on. Very helpful and knowledgeable! Very clean and they offer great service. The only place that handles certain situations if needed. A great lay out of coffees and teas complementary. Saltine crackers and graham crackers. To snack on.

Excellent care for breast cancer. Quality of care has been exceptional. I've always had a good office experience.

I have had issues with some of the care and decision-making of my medical team. But in the experience of a hospital surgical patient, it would be difficult to imagine a better experience. The nurses in particular are first class.

Let's start with this.. the only reason they're even getting 3 stars is because the NURSES at the Monmouth Location, ROCK!! They are the core of that foundation!! I am forever grateful for my nurse Kate and Suzanne, I will miss them the most!!! Don't let MSK the name fool you, for years I always thought they were "the place for cancer"... but when my cousin died in 12' from bile duct cancer, issues occurred, failed trial and she passed.. I thought hmmm... then fast forward to 2024, I get diagnosed with Pancreatic Cancer.. LONG STORY SHORT.. Dr. Kenneth Yu (NYC based with a good amount of great reviews) was assigned my new Oncologist when mine from Monmouth left. I started having issues after my tumor being stable for a while.. they insisted it was a creon adjustment and my body adjusting, ect.. After MUCH complaining and being persistent and calling Patient Services, I got a PET scan, and guess what, my tumor is growing.. I have ascites, amongst other things. I spoke w him on Tuesday, here it is, Thursday evening and not one word from him or his office.. I need my port put back in, and no one is acting quick about this. Wednesday I go to Columbia and pray to GOD that they can take me on. Advocate for yourself, non stop! This is your life!! And I am fighting for mine. It's clear he doesn't care for it.. I've never been more disappointed, never felt more ignored and can't believe I have to beg for help, tests, call backs... disappointed... disgusted ... I will say, the satellite doctors in NJ are far better at MSK, but at this point I just want out.. I'm

No one seems to know what they are doing. I have to tell them how to do tests and constantly ask if they are giving me the right meds. RN asked me why I know more than the nurses. Overbooked, Your just a number. You can wait 3-4 hours to been seen and that's showing up on time for your appointment. Its not only the city centers it's the Long Island centers as well. Plenty of other great cancer centers. The NYC hospital was one of the most dirtiest hospitals I have ever been in

My dad had an amazing experience with Dr. Russo. He was diagnosed with kidney cancer in August and his surgery was scheduled for October. If was a pretty nerve wracking experience as anyone would have with such diagnosis but Dr. Russo, his PA and Dr. gold made it as smooth as possible. During his long than expected stay all the nurses (night and day) answered every question and made sure his wellbeing was the main goal!

Unlike New York-Presbyterian / Columbia University Irving Medical Center, there isn't a public lobby on the ground floor for unregistered visitors to lounge while waiting. The lounging area, gift shop, and cafeteria is past and above the security barrier (requires registered badges to pass) and escalators. The number of allowed visitors is dependent on the department floor. The possibility of registering more than the max will be dependent on how lucky you are getting a nice person when registering or having an approved special request based upon your circumstances. Inpatient visitor policy: Surgical floor (6th level) Up to 2 registered visitors + 1 visitor w/ patient at a time. General floor + ICU: Up to 4 registered visitors + 2 visitors w/ patient at a time (General Floor 8am - 8pm // ICU 11am - 6pm). Pediatric Floor (9th level) 1 caregiver w/ them + up to 3 additional visitors (age 8 and older) during visiting hours (total up to 3 visitors at bedside a time). Caregivers can switch during visiting hours (8am - 8pm). Badges can be relinquished to register new visitors. BE PREPARED. They were strict when our family member was on the surgical floor but more lenient once he was on the general floor as we were able to register one extra person on a Saturday without relinquishing a badge. Visitor Tips: - Make use of the MSK shuttle bus service. - They have a 10% QR code discount at 2 parking garages for MSK patients that can be obtained either online or at registration as a visitor (425 E 61st Street + 438 E 62nd Street). - Inquire staff about a pantry room for visitors. The 17th floor had one with coffee, orange juice, apple juice, hot/cold water, and an ice machine along with a microwave and fridge to store and reheat food. Be sure to follow fridge rules. Patient Tips: - Ask what the chef's special of the day is when ordering room service for meals. Their offering a chef special is not on the paper menu and is only made known while being kept on hold on the phone. Generally all the staff are nice and professional with a few just-doin-my job workers and some who go the extra mile in friendliness or service towards both patients and visitors. Overall very accomodating in allowing more than the max number in the room at a time on the General floor. Just be mindful when any healthcare workers, individuals or a team, come in and maybe step outside (depending on the situation) so they can do their job. There were hiccups here and there with delays in meeting medication schedules and in the coordination of specialized supplies for home use prior to allowing discharge, but the staff do the best they can within this complex healthcare-insurance-supplier system. Thank you to ALL the workers for everything they do, big and small!

A well oiled piece of machinery. Everyone knew exactly where they were in every step of the process. Considering all the patients are fighting for their lives- the staff were all exceptionally kind and patient- I'm sure not wanting to add any more stress to an uncertain future. The Doctors, nurses and techs were all very efficient and practiced. I felt well cared for.

Omg!! Hospitals can be overwhelming especially when you are there to see a sick relative/loved one. My brother is in the ICU. Upon arrival I had a nice lady ask for my ID and some basic information. She gave me directions to get to my room. I took elevator , buzzed to be let in the ICU. Front desk was helpful, empathetic and understanding. I was in shock to see my brother with all those tubes and my reaction was very hysterical. The young lady eased me and that felt so touching. The nurse that was assisting would explain everything she was doing for my brother and I really appreciated that. I'm so happy that this is where he will be and is being take care of

This hospital is getting worse by the day. Their doctors have no respect for a patients time. They continually run 2 to 3 hours late fir an appointment like its no big deal. My plastic surgeon Dr Allen provided a sloppy masecromy and i ebded up with my right breast 5 inches lower than my left one. Its not just the disfigurement, the pain is the bigger issue. Dr Allens comment was that happens sometimes. Unbelievable that a reputable hospital like thus can end up being so horrible. Do not use them!!!​​​

Good Surgeons and professionals, but shockingly awful Patient Service. People are rude, and it feels as if you don't value you and only see you as $.

Stay away from MSKCC, they misread one of my slides making it worse than it was, disproved them with two other biopsy reads, one at another hospital. They make you seem worse than you are to send you to chemo and make you waste alot of time because they don't want to do surgery. Mount Sinai and Weill Cornell may be better choices. They hand you off to care teams and then the doctors never speak to you again. Bad system, little to no communication from the doctors never speak who won't answer questions through electronic chart.

The good: They got my prostate cancer into remission They take baseline bloodwork, testosterone levels, etc. which I've learned, from my support group, many places don't do. This comes in handy late for comparing "before and after." They handle all the billing and scheduling so that I could concentrate on getting better and minimize the number of trips I had to make there (they schedule things back-to-back as much as possible). This was especially good because getting to the upper east side of NYC, even by subway, is time consuming They have very good related services--social workers, post-cancer care, psychologists, sexual health doctors, etc. They don't rush you through your appointments, especially early on. So many medical facilities these days seem to only give the doctors 10 minutes with each patient. MSK takes their time. The staff, especially the nurses and techs, are amazingly kind and empathetic They actually DO read and answer messages on their portal and you can review all your information there The bad: I wasn't fully told all the side effects of treatment and would have done things differently had I known them, i.e. taken a shorter life and gone for palliative then hospice care rather than having a now-diminished quality of life. They used euphemisms, for example saying "hormone therapy" instead of "chemical castration" and didn't adequately describe how devastating this treatment is and that it can be permanent even when discontinued. I'm a gay man and indicated this on my paperwork yet was still frequently asked about my non-existent wife They are very reluctant to treat pain. I had to reach out to friends to "borrow" some pain medicine at times. They described surgical procedures as "uncomfortable" (another euphemism instead of saying "painful")

Yesterday I entered the city in the dark. As the sun rose we had a beautiful view from the large windows in the Memorial Sloan Kettering Cancer Center, not only in the waiting area but in pre and post op rooms of the Queensboro Bridge. The Kettering center is modern, state of the art and sleek. Best waiting area I have ever been in with all kinds of different seating options, couches, chairs, tables, magazines, games, etc... Absolutely beautiful! I made a comment to my friends: does it feel like we are at an airport VIP area of a hotel lobby? First and foremost, the security in the building is unbelievable. We were escorted up to the check in area. The elevator doesn't allow for you to hit floor buttons inside, the staff operate where you are going. Once checked in, the patient and visitors are given a little security device to track you but the nurses carry them as well! The staff were all very nice and efficient. Please make note- I was not the patient I was a visitor who was there from the beginning to the end. Why not 5 stars? Parking! No info given to the patient about parking and it was expensive.

I am a Yale Law graduate and communication is not my weak point so please understand the description of what occurred below was not due to miscommunication but to intentional lack of respect. My husband has rectal cancer and we had an appointment with Dr. Garcia-Aguilar (colorectal surgeon) for a consultation. We were extremely disappointed and I will explain why. My husband had not had a colonoscopy although we already knew he had rectal cancer from an MRI. I advised, Jennifer, our contact person of this on the phone in advance and asked if they could order a liquid biopsy (blood test) to get the DNA profiling I knew they needed instead of doing a colonoscopy, which is usually done to get tissue samples. She informed me, after supposedly asking the doctor, that no they wanted us to make an appointment with one of their gastros for a preliminary appt, and then schedule the colonoscopy. We live in NJ so this was not convenient nor what we desired. In the meantime, we had an appt with another surgeon (Bashar Safar at NYU) and I asked him the same thing regarding liquid biopsy as we did not want to do a colonoscopy if not necessary. Dr. Safar's office informed us, after talking to the doctor, that the liquid biopsy could not replace the tissue sample analysis but that he could perform a sigmoidoscopy in the office (this is a much quicker and safer procedure than a colonoscopy as it does not require anesthesia etc.). I was happy with this option and so we decided that was how we would get the tissue tested. I was in contact with Jennifer from Dr. Garcia-Aguilar's office ahead of our appointment (the week before) and told her we did not want to do the colonoscopy and were going to do the sigmoidoscopy at NYU. Only at that point, did she offer us the option to do that procedure with Dr. Aguilar-Garcia. I told her very clearly, no, we already had it scheduled, and would be doing it at NYU. So we have 2 appointments scheduled for 11/26/25 in Manhattan, one with Garcia-Aguilar at around 10 and one with the NYU dr at around 3pm. Besides making us wait very long for our appt, which could be forgiven, they first sent in Dr. Ryan. He informed us they would be doing a sigmoidoscopy to which we told him, no we already had that scheduled with NYU for the same day. The total high pressure sales tactics he used was really awful. Did he expect us to cancel the same day on another doctor and for what reason? When we would not agree after countless attempts to pressure and bully us, finally Dr. Aguilar-Garcia comes in only to high pressure us himself. I explained to both of them that I had discussed ALL OF THIS with his office on the phone ahead of time and they also knew from the shared chart (if they bothered to read it) that we had it scheduled with the NYU doctor for that same day. My husband asked them did they think he should undergo this procedure twice (mind you it is painful, especially if you have a tumor). In the end, the doctor refused to have a consultation with us if he could not bill for the procedure. When he saw that we weren't budging and would not be bullied, all of sudden Aguilar Garcia changes his tune that we really don't need the sigmoidoscopy and need the colonoscopy. So if that is the case why were they pressuring us to do this procedure???? Had nobody bothered to take 10 minutes to understand a case of serious rectal cancer before an appointment??? Garcia Aguilar tried to explain why he could not do the consult without the sigmoidoscopy because he would not have enough information but that is a lie because even if he did the procedure, results would not have come back for days. In addition to all of this, when we asked Dr. Ryan about proton radiation therapy (which is safer) he tried to convince us that this was new and experimental which is a lie and then Aguilar Garcia made up some other reasons why it would not be necessary --I am SURE because MSK does not have their own proton machines. My husband has cancer and I am very very busy but I took the time to write this review because of how angry I am. We live in NJ and wasted over 7 hours due to this appointment. If they did not want to consult with us without doing the sigmoidoscopy or colonoscopy this should have been told to us in advance on the phone when I specifically inquired about it and brought up the whole subject. At the very end, Garcia tells us to get a cat scan as well---which we had done and which they had, meaning he hadn't even taken 1 minute to look at the one page result before our appointment to see if the cancer had spread. Dr. Bashar Safar, who we loved agreed with me that colonoscopy at this time is NOT needed and will not add any new information. He very respectfully asked us if we were sure we wanted to go ahead with this procedure at the outset of our appt, understanding it is a patient's choice.

We met with Dr Michael May for a second opinion. He was thorough, kind, patient and educated. He listened to us, gave us evidence proved information and had a sense of calmness about him.

Had a whole team looking after me and all of them were incredible and explained everything so thoroughly. I'm afraid of needles but the nurse was incredible and made it as comfortable as possible, especially for someone as scared as I am. They had complimentary snacks and coffee. Plenty of elevators to get you where you need to go quickly. The facility is beautiful and so roomie and comfortable- it made cancer treatment more staying at a 5 star resort. Thank you to my MSK team.

I have wasted over two hours trying to make an appointmen. I am done with this group.

Top notch expertise in amazing care by all the providers and staff. Communication is really excellent and as a cancer patient, I am well informed. I successfully had sarcoma removal and reconstruction as well as Lymphedema bypass surgery. I traveled out of state and I'm so happy I did it. It was so worth it.

Tumor was removed from a lung, & I was hospitalized for 3 days. Everyone--from the surgeons to the medical doctors to the incredibly attentive nursing staff were patient, explained everything, answered my myriad questions (& anticipated most of them). Even the food was surprisingly better than expected. Aftercare was extraordinary-- they called everyday, sometimes twice a day. I felt safe and cared for. And hey!--I don't have cancer anymore.

Horrible horrible place. I spent the worst week of my life here. Dr. Vaynrub and Dr. Shazad did an amazing job on my surgery, and the clearly overworked nurses were nice enough to me, but that's where the compliments end. I vaguely remember waking up from anesthesia in so much pain and discomfort. That didn't stop them from prying me out of bed to try and walk, all while I was barely conscious, and my mother and I tried to them I wasn't ready. I begged for them to leave me be but they must've been too afraid to upset their higher-ups to show me any compassion. The Foley catheter kept getting caught and tugging at me causing excruciating pain. I basically had to scream at them to get them to help with the catheter, and I am truly the least confrontational person. They had also allowed me to get a corneal abrasion during surgery which was so so painful for weeks after my discharge. Then they left me in a dark shared room with a very confused elderly man and I watched as he was neglected over and over again. He was literally screaming for help around the clock and rarely would anyone come to his aid. That is until his concerned wife arrived to find him in a pool of his own feces. After that, he was given first class care. Also, the discharge staff on the ground floor were so incredibly rude to my brother and I when it was time for me to go home. As I said, Dr. Vaynrub and Dr. Shazad did great work on my surgery, but the rest of my hospital stay was complete HELL

Great care nurses were beyond expectationsMy dr did a superb job and took part of my colon which obviously life saving

Sloan Kettering a beacon of hope to those who want the very best in care if they or a loved one are diagnosed with a deadly disease. On the list of clinical trials, using the best real meds, access to top facilities and labs right on premises this is a special place... that has save so many.. 14 years ago they saved my mother.. and her dangerous neoplasm never returned.. Thank you god and Sloan, and her brilliant doctor.. then chief of the department... though he left shortly after for a new hospital.. Pluses... Looks gorgeous inside, nice coffee stations, and the best hospital cafes.. Patients can order dinner from local restaurants... and have it brought in also.. Always smiling staff who greet and check your name and DOB.. Truly advanced care and amazing at a few key things.. staging.. they will take out what is wrong and all around it... lymph ... other tissue... power wash... strong meds to follow up... and go after remaining loose cells.. they really did save my beloved mom... Wonderful caring people who made a tough time livable.. and yes.. 14 years later ... clearly cured.. Another... my mothers neighbors.. one kept alive for over 11 years.. another cured.. after a stage 4 elsewhere and near the end... went there.. and now 20 years later... so its real. They can and have saved... not all but many. but.......... Minuses... No cardiologists were there back in 2010... when anaphylactic reactions occurred at the end of a tough chemotherapy regime... her heart raced to over 200 bpm as can happen.. but on the wrong floor.. her 2nd doctor took a while to get on the phone and up to the back up floor... with benedryl.... lots of time no breathing.. horribly scariest moment..... afterward... all calmed down.. thank god and them too.. suggested she go to NYP to have her heart checked.. since no cario doc there at the time... .. not familiar so went to their own Emergency room.. Not a country club by any means.. very hard to get seen for a while and very hectic with treatment not working for many etc.. the scary side of it all.. and it was harsh to see.. So harsh. Reality still exists. Back home... saw a local doctor ... all ok.. and yes.. they did definitely save her. What has changed.... Flash forward... tried to recommend a friend to them... and struggled to get a call back.. and appointment.. and even a specialist - the only one was on vacation.. he had super young staff that would have been happy to see my friend.. nearly a week later... but........ Sadly saw his reviews on Yelp when he was previously in Ohio at a regular facility.. and it was not pretty... So some of the senior doctors have left.. some of the experts are young... and don't have the trillion reviews they used to... and the support staff seems to have been cut.. causing delays in calls and appointment setting.. So what would that mean for insurance and other back up support needed.... not sure. What we sadly learned.................. Sloan Kettering has attracted the best of the best for years... and has attracted donations from devoted patients and families... companies.. and more.... and sadly has been targeted for exploitation over and over again. The CEO was bought out of his contract and asked to leave a few years back after ties with pharma compromised his leadership.. and sadly somewhere else likely died of cancer. The key leadership has pissed off all the lab workers.... whose research was taken by a few at the top and made into a bio company on Wall Street.. using patient non identifying data without permission as well. $4 Million dollars in toner cartridges were ordered over 10 years by some looter and sold out the back door .. a kind the hospital never used. Lots of bad Wall Street investments are reported on their public disclosures as having taken losses... and there is now a renewed commitment to fiscal responsibility.. stated so. Lots of new branches opened and are expanding to make services more available.. but expensive.. In summary the greatest place on earth has been exploited by greed... and while many valiant doctors continue to save lives.... getting an appointment or senior doctor is harder and harder.... as staff get cut. Sloan needs heads to roll on all those that bought bad stock... and all those that opened bio companies using the hospitals data.... and all the pillaging must be paid back..... We are all rooting for Sloan Kettering to stay the beacon of care for the world..

Specialization cancer services. My doctor is efficient and understanding. They bill me after treatment. My insurance does cover most of the expenses.

* The doctors do not like to answer alot of questions about your condition..... always keep questions to minimum 2.......... It took 3 months for the Dr Abuhandra to answer my questions. * Her name should be medical gaslighting...... So be alert * Miss Abuhadra will blow off your concerns about cancer growth or spreading ...... please be watchful of the the doctor you get. *This doctor watched cancer spread across my chest and did nothing except gas light me about what I was looking at.

The experience with this hospital whilst in the midst of their system changing over has been nothing short of a test in futility. Every morning I called for an update on my family member I was told she had been discharged, despite her not even being able to stand. By the third day I already knew it was due to the system, but before I could bring that to patient informations attention I was met with the mother of all attitudes for having the audacity to question them. I explained how problematic this was as visitors would be making the trip, only to be told the patient wasn't there. This man raised his voice at me, and attempted to end the conversation within seconds. "idk what to tell you, check with your family" I am the family! As if I wouldn't know if I picked her up? The error was one thing, annoying, sure, but a known issue. However, for this man to know they were having issues with the system, and not care one bit to take that into consideration before telling me that my loved one was discharged after a very invasive surgery, and with a massive attitude no less, is beyond. He had no interest in considering that he was wrong, and I had to insist on being transferred to the dept I KNEW she was in. Getting an immediate apology from that station, while nice, should have been coming from him. I wish I'd gotten his name, but he refused to give it to me, which comes as no surprise.

Dr. Robin Stuntman was unprofessional and rude, had to give a star to write this review. She don't deserve no positive recognition, Zero Stars!!! Here is how my visit went. I arrived to Sloan around 4am in a lot of pain. Was seen right away by triage and nurses, then escorted to my room. Was told my doctor would come see me shortly, also that she was the one to put in the order I needed for my pain. Dr. Stuntman did not arrive until after 8am, to tell me she did not know I was here. Which I found totally unprofessional and ridiculous, that you couldn't do your job efficiently to check for any patient updates for over four hours. I digressed mainly because I was in pain waiting for over four hours and I wanted services ASAP, so I began to tell her my pain and symptoms. In mid conversation as I was explaining she received an intercom of a call, instead of her attending to me. Her patient needs that she had waiting in pain for over four hours, she cut me off saying excuse me I have a call and walks right out. Then I hear her talking about me to someone which was totally unprofessional and made me uncomfortable. Also during that time she doesn't return until like 10/15mins later, but only to introduce me to the new doctor on shift covering. I asked her before she left to put in the order for the medication, she replied "she(referring to the covering Dr.) will take care of you" and walks off. She doesn't deserve to be a doctor definitely to have the ethical nor professional qualities of one, also I definitely will pursue a complaint with patient representative. If I ever have to return for medical services, I DO NOT want Robin Stuntman as my covering doctor. I strongly mean that, I was in too much pain to tell her about her herself but I relayed a few messages through nurse management and patient representative for her to receive. I pray that any patient having to receive medical services from Sloan Kettering Cancer Hospital Do Not have Robin Stuntman as their doctor.

Go Somewhere Else they will kill you. They miss everything pathology scans and you end up worse No follow up just do procedures no follow up Nothing is an emergency I'm called complex care This is supposed to be a top cancer center Nobody else thinks I'm complex Get your scan reread and your pathology seriously And they admit it they messed up

My wife is a lung cancer patient. After two and a half months and 4 chemo's and two more to go, and other treatments pending, I can say their service is excellent: the nurse: the receptionist, Dr. Makker , and her assistant, Sally. The nurses at the Chemotherapy Suite have been excellent. Never have we felt unattended. On the very first appointment, Dr. Makker knew her case very well, showing she had taken the time to study it. Had to call post chemo, for side effects, at the telephone number supplied: got a quick answer and medical advise.

Sloan Memorial is a cancer hospital that treats patients with cancer; however, my loved one has been hospitalized with cancer and instead of treating her with cancer medication in hospital. Sloan treats her for everything but cancer. Says , in order for her to receive life saving cancer medication she has to be discharged from the hospital then make an appointment to receive treatment as an outpatient patient. What a delay in the care for cancer patients who need live saving therapy. Delays in cancer treatments equals an increase in mortality. In addition, my loved one has showed up for cancer treatment as an out patient and been denied treatment for slight electrolyte imbalances.... I'm still not sure, why they would with hold treatment, as if the average cancer patient is generally, hemodynamically stable. I don't understand why Sloan would delay her treatment. I sincerely, hope these doctors are not turning patients away to watch their disease process so that can write journal and papers on the progression of disease... I have followed up with Ethics at Sloan Memorial and patient advocacy. They say, they understand my concerns entirely; however, I'm told this is their hospital policies.... Please, If you have a loved one who has cancer take them somewhere that will treat their cancer while they are in the hospital. Because cancer has the ability to metastasis really quickly..... don't lose time coming to Sloan. Find a hospital that will care for your loved one's comprehensive medical needs. Good luck. Please, remain safe out here!!

To get an initial appointment is frustrating. Sent all my records and for over a week they keep telling me it is being reviewed by the clinical team and someone will get back to you. I was warned about this by my surgeon guess he was right.

If you are considering going to this house of horrors masquerading as a hospital, you might want to reconsider after reading this. In December 2022, my wife and I went to the Nassau County location in Uniondale for an appointment to see one of their doctors. At this point we had not yet seen the doctor or anyone at MSK. Before we left, we had received a couple of calls from the financial department. I only found this out later as I initially thought they were telemarketing calls, as when I attempted to call back, I was unable to get through and I discovered that the numbers were Google Phone number accounts which are often used by telemarketers and scammers. Later, when we arrived at the hospital parking lot for the appointment, before we even had a chance to step out of the car, we were suddenly bombarded by a series of phone calls, we didn't answer the calls as we wanted to get upstairs for the appointment; I later found out that these calls had come from the financial department. When we went in to the office to see the doctor, we were confronted by 2 people who identified themselves as being from the financial department, they began asking questions regarding payment, insurance, etc. They were literally in the doctors examination room with us, interrogating my wife and I regarding our financial status! I felt that it was the wrong time and place for this. I asked one of them to have someone contact us from hospital administration. We never heard back from anyone. I then called the main hospital in Manhattan, days later, in order to speak with a hospital administrator. The receptionist was extremely rude and completely uncooperative. The following month my wife was scheduled for a procedure requiring her to visit the main MSK hospital in Manhattan. When we entered the main lobby, we were interrogated and verbally abused by the hospital's security thugs in an invasive security process that included everything except cavity searches. When my wife and I left the hospital, and went to retrieve our vehicle from Memorial Sloan Kettering parking garage, we encountered a very serious situation, that was also potentially dangerous. After making payment for the parking, the parking attendant went over to get our vehicle. When the parking attendant returned with our vehicle I noticed a very loud noise coming from the car. I asked the attendant why my car was making that sound when it was working fine when I parked the car earlier. He refused to answer me after I asked him again. At this point, another garage attendant came over, and he asked me "how old is your car"? Adding "your car is very old, how long do you think it can last?" I told him my car had no issues at all and was working fine when I handed the car keys to them earlier. He then became angry and began repeating "your car is old, we just parked it, nothing else". He then threatened to call the hospital's security thugs on me, which seems to be a recurring theme at MSK. The garage attendant displayed a menacing attitude towards my wife and myself and was taking an aggressive physical stance towards me in particular. All of the above issues were reported to the hospital, including a letter written to the director of the hospital. No one at MSK responded to our awful experiences there. This review is my opinion about this business and you might find that your experience differs from mine. With that said, I cannot recommend this business and highly recommend that patients go elsewhere for their medical treatment.

I was shocked at the approach this place takes in treating their patients and their lack of follow up from doctors and nurses. I had breast cancer and it was like pulling teeth to get lab results explained to me and even the pathology report from my surgery. I had the surgery 14 days ago and still don't know if there were clear margins or nodal involvement. I was scheduled for two things in two different locations on the same day, at the same time. They scheduled me for reconstructive surgery for tomorrow but without knowing yet if there's still any cancer left how can they possibly proceed? I'm unable to speak directly to the doctor ever. She doesn't let her nurses put calls through to her it seems. I would never recommend anyone be treated here. They may be well known for their scientific accomplishments but there is very little human support or compassion. It's a great place to be treated if you're a robot.

I am an overseas patient seeking a second opinion from MSK regarding my condition. However, my entire experience with MSK and their coordinator MORE Health from start to finish has been incredibly bad and caused me much distress. First, trying to schedule an appointment with the MSK oncologist took a few weeks and they showed little consideration when it comes to accounting for the time difference. Secondly, all of my medical records were shared weeks in advance prior to the scheduled consultation date. In addition, all questions for the MSK oncologist were shared a week prior to the appointment. However, during the video consultation, the MSK oncologist shared that she has not reviewed any of my medical records and only received the questions on the day of the consult. As such, she had not reviewed any of the questions which I sent in advance. You can imagine how frustrating and upsetting this is especially when I was waiting for weeks to have this consultation and relying on the consultation to make a decision regarding my treatment plan. If my medical condition was severe and time sensitive, I cannot imagine the negative consequences that might have followed. The video consultation had a strict 45 minutes duration and thankfully, my own local oncologist was on the call and spent 15 minutes summarising my medical case notes and condition. If my local oncologist was not on the call, we would have wasted the entire video consultation since the MSK oncologist was not prepared at all. Because the MSK oncologist was unprepared for the consultation, she could only give generic advice which defeated the purpose of engaging MSK in the first place because I wanted a second opinion as my medical condition is complicated. Post the call, the medical report written was essentially a copy and paste of the transcript from the call. Hence I have doubts on whether post the call, the MSK oncologist even reviewed my medical records before she "wrote" the medical report. To make things worse, prior to the consultation, based on More Health/MSK request, I couriered all original USB/CDs medical records to MSK and when I requested for the original records back, they told me that they disposed of it as part of their standard practice. However, More Health/MSK has never informed me of this practice. To sum it all up, my experience has been awful and caused me more distress during an already difficult time, having to deal with cancer. I forked out a few thousand USD for the video consult thinking that it may help provide more insight concerning my medical treatment but based on my experience, I doubt the reliability of the advice given. My experience from MSK as a "world renowned" cancer centre has been horrible given how unprofessional the team is.

UPDATE: I am now almost 6 months after surgery. I had some post-surgical complications that are pretty frequent for the surgery that I had, both major and minor, and ended up having a total of 5 and a 1/2 hospital stays. Each time the nurses and staff were very caring, attentive, and responsive, so I have ZERO idea what the negative reviews are talking about. I have had the best care I have ever had and am so thankful that I came here. The ONE change I would make is that every Black patient should automatically be given the treatment they can do post-surgery to prevent keloids. My belly button now looks like someone stuck a sword in me, it's just one big skinny gash due to a bad keloid and all my other wounds are also dark and keloided. I was told later that there was something that could have been done to prevent that. Also, there should be primary care doctors that cancer survivors can see at MSKCC, after we are in remission, to ensure we stay that way. Cancer is so so so so scary that I would feel more comfortable with a primary care doctor, who was vigilant and hyper aware, that I once had it.

Dr. Neha Goel, Breast Surgeon, Memorial Sloan Kettering Cancer Center This past March, I had a double mastectomy performed by Dr. Neha Goel at Memorial Sloan Kettering Cancer Center. Dr. Goel was recommended by my oncologist, Dr. Carol Aghajanian, who is highly respected in her own right. Dr. Goel is a highly skilled surgeon with extensive expertise and experience in breast surgery, who is also a wonderfully warm and empathetic person. She met with me on multiple occasions and described the surgery to me clearly and reassuringly, including alternative approaches (nipple sparing, etc.), and the benefits and risks of each. She patiently addressed all my questions. The surgery went according to how Dr. Goel had explained it would. There were no complications during or after the surgery. Her follow-up with me was thorough. I would unequivocally recommend her to family, friends, or anyone in need of her significant skills, and who would also benefit from the very human and sympathetic manner with which she treats her patients. Erin S. June 2025

I went here cause I had a biopsy that came back as a 50% chance of having thyroid cancer. They couldn't give more clarity because of the inflammation on the biopsy. I was told to go to MSK for an opinion and the first thing the doctor said as he walked in was you're 23 if you get your thyroid removed you need to take a hormone replacement, let's say you live till 99, that's 1 pill a day that's 36,000 plus pills the rest of your life do you really want that? He barely looked at my biopsy or blood work which had extremely elevated thyroid antibodies and was trying to tell me I had anxiety. He made me feel like a complete idiot for even showing up to his office. I went to another doctor and it turns out I had follicular carcinoma that had started spreading to my blood vessels. Not only that the other half of my thyroid had 2 types of cancer in it as well. I had to have a complete thyroidectomy and radio active iodine treatment (Twice) since it had spread in my blood vessels and I was at risk of it spreading other places in my body. So much for anxiety!

There are many doctors and staff who are unprofessional and negligent. The patient representative is more focused on covering their ass than admitting incompetence. This hospital is overrated; as a matter of fact, they don't give a shit about patients.

I would really not recommend. We had a horrible experience here with my mother at the ICU. There was very little communication between my moms oncologist and the doctors at the hospital and I was told that my mom would be going to rehab and getting chemo treatment- they were about to perform a surgery on her, then last second, they said we have to put her in hospice when I finally reached her doctor. That was a big shock and the communication there was horrible. The social worker they gave us to help with hospice was very uninformed and let us run around to different hospice options for no reason as she gave us all the wrong info while my mom was on her deathbed. Horrible place.

My son was treated for testicular cancer here and spent a week on the 5th floor of 1275 York. The care he received was incredible: surgeon, fellow, PA's, nurses, dieticians, security, just everyone. You just know you are in the right place here. The support they showed to families was tremendous as well.

Been waiting for a scheduled routine appointment for nearly 2 hours. Apparently they don't have the staff of courtesy to call and warn us before we drove more than an hour in. Extremely disrespectful of people's time and money for childcare, etc.

My cousin was diagnosed with Stage 4 Pancreatic Cancer and was getting his chemo at Hackensack Medical Center. We wanted a second opinion at MMSK and they would not give him an appointment as he had emergency Medicaid which would not work in NY. We said we will pay out of pocket and they said they need Medicaid to deny the claim and then they can give him an appointment. This was the most digusting thing I have ever encountered at a hospital that provides care for cancer patient. My cousin passed away in 6 months of being diagnosed and even though they may not have been able to help him the fact the we couldn't get an appointment to discuss even the clinical trials is beyond disheartening. Would never refer anyone to MMSK. I work in a hospital in NY and they reviewed his records and the Medical Onclogist said MMSK had clinical trials that may be able to help and it was worth a try. What a disappointment.

awful awful experience with this place. they are single handedly responsible for killing my dad. He was on an experimental treatment for sarcoma. well into the treatment he started getting extremely tired, out of breath, and his blood levels were starting to look concerning, like leukemia. the doctors brushed it off saying "oh that normal the numbers will bounce back it's all from the treatment". they went 8 months without testing his blood again and once they did, they agreed it looked like leukemia. they then sent him to the wrong doctor, a blood doctor who doesn't even focus on leukemia. this delayed my dad from treatment for MONTHS. he finally gets an appt with the correct doctor, only to be told they won't give him a bone marrow transplant, his only chance for survival. they actually were never even going to tell him, he had to ask one day at the end of his appt. we eventually switched doctors but at that point, it was unfortunately too late. they delayed his diagnosis and treatment for months just to save face for their experimental treatment. it's unreal they should be ashamed of their practice.

My husband has been there for a month. He was diagnosed CNS Lymphoma in brain. I would like to thank you to all the staff for their truly thoughtful care. I can't thank you enough, especially Lauren, the PA on the 4th floor, for being there for him and me right up to the very end. Words cannot express my gratitude.

doctors here seem to have little or no compassion for patients they see. Although they sometimes provide miracles you get the feeling that you are just another research patient earning them kudos for their findings. If you can tolerate a condescending attitude by some of these doctors go for it otherwise seek cancer experts in other places. The staff members on the other hand are all full of personality.

I'd give no stars if I could. 1 star is far too generous. From getting the run around trying to get an appointment, to poor interdepartmental communication- my experience with MSK has been apalling. I had an appt February 8, and it is now May 7- I was supposed to be referred to a genetic specialist and have heard NOTHING. But I have heard from their development department that has sent me multiple solicitations for dollars. MSK isn't invested in my continuity of care with a simple referral yet they expect me to donate to them.

The Admin here is awful. They overschedule and are routinely an hour to 90 minutes behind. This happens all of the time, not just once or twice.