Johnny C.
Yelp
Old lady working the front desk at 10:57 AM on Thursday, October 6, 2022 was extremely rude and single-handedly lost this museum two patrons.
My fiancé and I walked around the little park just outside of the Mennello, and looking at the artwork outside of it, we decided it might be nice to visit, especially since she had to use the restroom as well. I was carrying an empty McDonald's cup with leftover ice in it, which I intended to throw out as soon as we walked in, as we finished it while walking and there are no garbage cans on the pathway between the covered seating area where we had been and the entrance to the Mennello.
As soon as we walked inside, she went to the bathroom and I intended to wait for her to come out before we approached the desk, but I had barely taken two steps inside before the front desk lady very rudely pointed her finger at me and curtly said "You can't have that drink in here!" The level of rudeness and contempt in the way she said it was remarkable. Note that there is no signage stating anything about food or drink, so her tone insinuating that I should have know better or something was totally uncalled for. All she had to do was politely say "Oh sorry but there's no food or drinks allowed in the museum" and I would have politely told her it was empty and that I just need a garbage can for it. But instead she was incredibly rude for no reason, right at the jump, and for that I walked out and we didn't patronize the museum.
On top of all that, as soon as she yelled at me about my cup, the security guard who had been hanging out at the front desk then walked over and ushered me outside, I guess as if I was gonna fight or cause a scene and not just leave??? But guess what! She had a booth in between the two sets of doors and had she been at her post to begin with, she could have said something to me before I was even all the way inside to get yelled at in the first place. So maybe when you're hired to be in a specific place, do your job instead of hanging out fraternizing with the front desk lady.
We left and went to the OMA, and just for kicks and giggles, I carried the same cup inside to see what would happen and guess what... their front desk person POLITELY informed me there is no drinks allowed inside the museum and that I'd have to either throw it out or bring it back to my car, and then even apologized for the inconvenience.
If this lady at the Mennello is gonna remain the first person you see when entering the museum, then she needs to be retained on customer service or just common sense politeness. And then they wonder why the younger generations seem to avoid museums nowadays