Alita S.
Google
Me and my friends hosted a prepaid private Galentine’s event here and were seated on the “covered” patio in 8-degree weather!!! With wind and snow blowing into the space. The patio was tented, not insulated, and despite additional heaters, me and my guests were freezing — coats stayed on, hands hurt, and I could see my breath while talking.
The restaurant later stated that colder weather was forecasted and that extra heaters were ordered, which confirms they knew conditions would be extreme!!!!. When we raised concerns, the manager was dismissive and said he “can’t control the weather,” instead of taking responsibility for seating guests outside in unsafe conditions. Knowing this, it’s hard to understand why a private event was still hosted outdoors in February!!!!
When we asked to move inside, we were told it wasn’t possible due to reservations, despite visible open tables. No meaningful alternatives (partial seating, reschedule, or refund) were offered — only a discount after we already been outside for two hours in the cold!!! We booked far in advance and paid ahead, yet were denied an indoor accommodation.
While management says they “did their best,” this felt like poor judgment and lack of accountability. A private event should be enjoyable, not physically uncomfortable. In February, this setup is unacceptable. The lack of care from management completely ruined what should have been a special event.