Mercedes-Benz of Nashville

I would love to leave less than a 1 star review if possible. I, had our Mercedes Sprinter van at this location for approximately one month. The only time that I ever heard from someone was when they would need me to approve more money. I could never get an answer as to when my vehicle would be ready. After weeks I started calling. I would leave messages and never get a return call. Not once would they just simply connect me with a service person. After repeated calls the girl answering the phone became very rude. I finally got someone else and asked to speak to a manager; left a message with no call back. I stayed on the phone for over two hours the last day trying to speak to someone going through various and different people all of which were not helpful and rude. I asked to speak to the general manager and was told that they were busy, were not in the building, and various other excuses. Finally, I got through to the service advisor only to find out that the vehicle was and had been ready for pick up but he wanted to charge me another $1,200.00 to install sensors in the tires. I asked why he had not called to ask me about this since the van had been there for almost a month. I got another insane excuse. The next day we drove the hour and a half to the dealership and picked up the van. We made it less than 30 miles before it ran hot, blew a hose and had to be towed. I will not take it to them. This was the worst experience I have ever had from a customer service standpoint. One of the ladies asked me if I wanted her to Mercedes complaint dept and then hung up on me. It has and continues to be a nightmare. I have bought 5 Mercedes over the years but this made no difference. I would caution you to go anywhere but this dealership. They do not care about the customer in my opinion.

Great car buying experience! Jim Sheridan (sales), Kenneth Storm (finance), and Emily (who helped schedule me and connect me with the right sales person) were all knowledgeable, no-pressure, and made the process easy from start to finish. They gave me a great offer on my trade in and made me feel like I was buying a car from a friend. This location was 20 minutes farther from my house but was well worth the drive, I highly recommend Mercedes of Nashville.

Mercedes-Benz of Nashville exceeded every expectation. After a deeply disappointing experience at Mercedes-Benz of Music City — where I was treated like my business didn’t matter — I came to Mercedes-Benz of Nashville hoping for something better. What I received was nothing short of outstanding. From the moment I arrived, Hasan Almahdi welcomed me with professionalism, honesty, and care. He made me feel valued every step of the way and helped make the car-buying process smooth and stress-free. Derick Sumpter, the finance manager, was patient and thorough, answering every question clearly and making sure I understood all of my options. And before I left, Josh Epley made sure everything with my vehicle was perfect — even taking photos and giving me a moment to celebrate this milestone. The team at Mercedes-Benz of Nashville made me feel respected, supported, and proud of my purchase. They restored my faith in what luxury service should look like. This is how all dealerships should treat their customers. Thank you again to Hasan, Derick, and Josh — I highly recommend this dealership to anyone looking for not just a car, but an experience that leaves you feeling confident and cared for.

I had a service appointment and shuttle ride home scheduled this morning at 8:45. I waited until 9:30 before I complained that my shuttle ride hadn't arrived. I finally got a shuttle driver at 9:40. I don't know how long I would have waited if I hadn't complained. I also wasn't told how long the service for my car would take and after six hours, I texted three times to see if my vehicle was ready for pickup. I received no response until I contacted a service manager. This isn't acceptable service for a luxury vehicle. Honestly, I had better service when I drove a Dodge.

Wonderful experience. Brady, Nasar, and Mike in finance were very easy to work with. They were eager to answer any questions abd made my first virtual car buying experience a breeze. Nasar went above and beyond to ensure everything was perfect with my new Benz. Really enjoyed my experience with the Franklin TN.

My Experience – Extremely Disappointed and Misled I want to share my personal experience with this dealership in hopes it helps others make an informed decision. I had been in contact with a salesperson named Pat Pointer about purchasing a Sprinter van. I live in Washington State and was planning to trade in my car as part of the deal. Based on our conversations, I believed the van was available and ready for me. There was no deposit at that point—just his word that the van would be there when I arrived. I drove over 1,000 miles—a 35-hour trip—with a friend to complete the purchase. Halfway through the journey, Pat texted me that the van had already been sold. At that point, I had already invested a lot of time and money into the trip, so we continued on. When we arrived, Pat apologized briefly and said he could try to find a similar van. He eventually located another one and assured us it could be shipped to Philadelphia, where we could pick it up on our return trip from Miami, which was already part of our travel plans. Trusting this arrangement, we paid a $1,000 deposit at the dealership and continued our trip. However, when we arrived in Philadelphia to collect the van, we discovered it was not the same vehicle we had been told about. It was not what we expected or agreed to. When we asked how this could happen, Pat simply offered to refund the deposit. There was no real explanation or accountability. This situation resulted in significant extra costs and delays for us—fuel, hotel stays, oil changes, and more—plus time away from our families. Had we been told the truth up front, we would have flown instead of driving, and saved nearly a week of unnecessary travel and expenses. In my opinion, this was an incredibly frustrating and disappointing experience. Communication was poor, and commitments were not honored. I’ve owned multiple Mercedes vehicles in the past and have never experienced anything like this. Honestly, after this situation, I would think twice before ever buying another Mercedes-Benz. This experience really shook my trust in the brand. This is just my honest account of what happened and how it affected me. I hope it helps others when deciding where to buy their next vehicle.

New to the area and tried to schedule service on my 2023 S500. They would not do this until I could give them my vin number. Luckily for me there is Music City Mercedes and scheduling service was fast and easy. Lucky for me there was another Mercedes dealer in town. A further drive but I was looking for service and found it.

I visited the Mercedes-Benz dealership in Cool Springs today to explore options for my next vehicle. The salesperson I met in person was great, friendly, knowledgeable, and professional. I left feeling positive about the visit and had no complaints. But an hour later, I got a bizarre follow-up call from the dealership that completely soured the experience. Due to background noise, I missed the caller’s name and intro, but they jumped straight into “on a scale from 1 to 10, how would you rate your experience today?” with no regard for whether it was a good time or even a proper introduction. I realized this was a customer survey and responded politely that my experience was good and the salesperson was knowledgeable. But instead of taking the hint, the caller kept aggressively pushing for specific ratings question after question. I asked if they could send a survey link instead, but the person insisted it would "only take a few minutes" in a very rude and pushy tone. At that point, I had to cut the call off and make it clear I didn’t consent to this kind of follow-up. Whatever system Mercedes-Benz is using here, it’s the wrong approach. It’s invasive, tone-deaf, and disrespectful of the customer's time and experience. Disappointing and weirdest follow-up from what could’ve been a great visit.

We had a great experience. We went to Mercedes Benz of Nashville for a used Toyota Avalon. The car is beautiful, and Greg was great. He made the car buying process enjoyable. He was very personable. We felt that he was honest and not a bs kind of guy. We will be back. Next time for a Mercedes.

Please do not go here if you need your Mercedes repaired. I have had a vehicle there for almost a month. The only time I hear from Ryan Russell, the service advisor is when he text wanting for me to approve more money for repairs. As far as an update or return call; forget it. Also, when you call and ask to speak to someone, no matter how many times I call, they just send you to a voicemail and no one calls back. If you call back and ask to speak to a live person they become very rude and disrespectful. There are other Mercedes dealers and I will never use this one again. Mark Jewell Huntsville, Al.

Hannah is one of the best! Great costumer service , good attitude, she helped me get assistance to sell my car.

Is it too much to ask for the sales agent to get back in touch after leaving 4 messages with zero response. Is that too Much to ask?? The absolute worse sales process I've ever, ever experienced with a car purchase.

Don't waste your time, I'd recommend going to any other place than here honestly. Customer service is terrible and they will lie to your face if they don't feel like helping you even if you're under warranty.

please do not go here!!!! hey now that I have your attention, they sold me a car with leaking oil and engine issues and try to finance it for 66 months like it was going to make it that long! ended up catching the issues within a week, they made patch work attempts on it knowing the full extent of the issues, the car stalled on me on the highway, I brought it back they said they were going to void the loan, it's now been 2 months, and I'm still getting called by global lending and I'mnot able to get a new vehicle Due to the loan still being open! Save yourself .

Waited on a service appointment. Advisor Jason was friendly, knowledgeable, and responsive. I'd certainly recommend him. Service took a good while, but the car was ready in about the time estimated. Waiting area is modest (compared to some other Mercedes service areas I've waited in) but it's comfortable. There are a few small cubes for head down work, a few bar style tables, and some very comfortable upholstered chairs and TV. The refreshment space is just waters, ice, and a coffee machine that can make you an espresso drink or simply coffee. It's a fine place for the occasional service visit.

Autumn Ayer's is fantastic ! She was helpful throughout the entire process ! Actually even helped me clean out my old vehicle for the sale .

I received the most outstanding care and service. Thank you Dalton Schwartz and also my Service Technician. They took extraordinary care of me and my Mercedes Benz.

Bought a used BMW from Mercedes of Nashville last week and it was the best car buying experience I've ever had. I'm a car lover and I buy and trade a lot. The staff were GREAT! My salesman was Jim and he was very respectful and easy to deal with. Highly recommend!

Went here to buy a sprinter and signed a deal to later find out that our salesman made a mistake....... and instead of making it right, tried lying his way out of it. We understand that mistakes happen and instead of meeting somewhere in the middle, he chose to give us our money back and loose a customer. I Do not recommend this dealership. Typical shady, lying sales person who for now shall remain unnamed.

I've been coming to the original Mercedes Benz Nashville (in Franklin, not the newer music city location) since 2017. My advisor has always been Ryan Hood, who is attentive, skilled at listening, and great at addressing any concerns I have. I've had every service done here without issue. I've had some higher level repairs here, and even if there have been problems, they correct any issues happily and right away. Dealership is always clean, open, accessible. I'm usually able to get a loaner as long as I give them notice. Accommodating, courteous, and ready to help. Even thought the newest dealership is closer to me, I'll continue to patronize this dealership!

Bought my brand new GLE here last February and had it arranged to ship to Washington state, this dealer released my car to an unauthorized car transport eventhough they charged it in the sales invoice for them to ship via their inhouse sonic transport. The car arrived unrecognizable with the worst dirt, mud, grease inside and out with bonus scuff marks the local Mercedes would not dare fix and repair! This dealer need to get their act together and accept responsibility for the extreme incompetence brought to the Mercedes brand!

I was looking for a late model used pickup, and the MB dealer had what I was looking for in an online ad. I contacted a salesman and made an appointment to view the truck on Saturday. I made the 90 minute drive to view the truck. I was disappointed as the vehicle was not ready for sale, The Salesman (Brooks Lannert) told us the truck was safety inspected but not detailed. I test drove the vehicle and the power steering constantly pulled to the right. I guess steering is not part of the safety test. When we got back to the dealership, I walked around the vehicle and saw the gas door was sprung and would not close completely. Also, the top trim on the tailgate was not fastened. Brooks agreed these items needed to be fixed. I told him to call me and let me know if it would be ready the next week and I would make the 90-minute drive in again on Saturday to drive it to check if the steering problem was fixed. On Wednesday I emailed him to see if it was ready but did not get a reply. I tried to call him later in the day but there was no answer. Friday morning I texted him. He did reply and said he was in a meeting until 10am and he would call me after that. Five days later and still no call. I am looking for two vehicles this year, but it won't be at this dealership.

Please don't waste your time here. This was my first time getting my vehicle serviced here. I usually go to Mercedes Benz of Music City. However, they didn't have any available appointments. Mercedes Benz of Nashville had several appointments available and now I see why. There's a big difference in the customer service here then what I'm use to at Mercedes Benz of Music City. The customer service here is horrible. No one even greeted me when arrived. Everyone was staring like I was out of place. Then when I made the service guy aware of it. He tells me oh it's Saturday. I don't care if it's Sunday. Do us all a favor and just take your business to Mercedes Benz of Music City. I know I will!

Don't come here if you are trying to get a sprinter van serviced. Especially if your a commercial owner they tell you that unfortunately they are over a month out and then it's an extra 10 to 14 days just get it in the shop. That's excessive. We are running a business and your service poor planing should not be a case of unfortunately. Having to drive over 700 miles to another dealer to make these things work is unreal. Only thing would say is DO BETTER.

I recently purchased two vehicles from MB of Nashville, a 2020 GLC300 and a 2019 GLS450. I felt I got a good deal on both vehicles (or I wouldn't have purchased the second one) and I felt Scott (our salesman) took the time to educate us on the advantages and disadvantages of each vehicle we were considering and did not pressure us towards any particular choice. Unlike many vehicles I have purchased there is no buyers remorse and I would not hesitate to do business with MB of Nashville in the future

Spent a wonderful time on Saturday with Autumn and the team with help in buying our first Mercedes Right when we met Autumn the wife and I hit it off. We let her know what car were interested in and she just pointed right to it. We spent some time going over all the items the car included then we took the test drive. After we returned Autumn gave us space so we could discuss what wanted to do, as far as purchasing the car. No pressure at all, which is always a good thing for the wife and me. After we decided to proceed with the purchase it became very clear this was going to be a great decision. Autumn and the team were very helpful with the entire process. As for me the thought of buying our first Mercedes was very overwhelming but everybody answered any questions and explained all my concerns nicely helping me relax as much as I could. We have purchased other cars at numerous other dealers. Mercedes Benz of Nashville was the best experience we have had in buying a car. Autumn, Brick, & Josh all were superb. If you ever are in the market for a Mercedes Benz stop in here for a great experience. The Darlings

Be wary of Mercedes Benz of Franklin's recommendations regarding repairs from external vendors. They had high praise on their website for AW Collision. My car was damaged due to a no-fault rear end accident, and I wanted the "best" for repairs. We took our car to AW and later found out that they charge $150 per day to have the car on their property. I can understand the cost of the evaluation, but to charge customers for leaving their car at the facility until AW can get around to completing their estimate? AW mentioned that they have so many cars on their premises. Come to find out, Mercedes Benz of Franklin's you are funneling customers to them! No wonder they can charge the $150 per day until AW can get around to providing an estimate. Just because you drive a classy car does not mean the dealership is a class act. Do your own research and read the reviews.

Two things my wife and I really dread, buying a house and buying a car, Had looked for several weeks for a good used car and thought we had found one at a Mazda dealership in Franklin. Unfortunately it was this is the price and if you don't want to pay it someone else will. Kept looking and saw a qx60 on the Mercedes in Franklin's lot. We decided to give it one more shot and from the moment we came onto the premises, we were very surprised. Our salesman Fady, came out to meet us and immediately we could tell it was a whole different experience then the previous one. Such a great personality and full of life. Told us about himself and his family we felt an immediate connection. Had a little trouble getting the figures where they would work but the dealership kept at it and finally our words were, you just sold a car. Have purchased a lot of cars over the years but this by far was the best from the first step to the last. Happy we chose them and couldn't have been happier with Fady. Yeshua HaMashiach!!!

To start I have to say that this Mercedes dealership has to be award winning dealership to make me feel unwanted and like it doesn't matter that I'm even here trying to buy a car. The story goes on like this yesterday 12/10/2024 I made a reservation to take a used 2021 Acura ilx on a test drive and everything went perfect. I wanted to take a look at their used 2021 Mercedes C-class that they had and couldn't be found which is fine. As we 're looking around we saw a couple of cars that peaked our interest he proceeds to look it up on the lot to tells about it he gets a phone call and he tells me it a customer that he really needed to answer. My wife and I not having any other options besides yeah go ahead take the call said go ahead, Kirt the sales rep proceeds to talk on the lot with the guy on his phone for easily the next 10-15 minutes he turns two us at a distance acouple times thinking I don't notice and he goes inside the building to talk to the guy on phone at his office while leaving my wife and I alone the lot I waited a bit and said this Kirt guy obviously has no respect for my time or interest i had in the Acura. My wife and I proceed to another dealership but, sadly no cars that we liked and we decided to do some shopping at Home Depot after shopping for 20 minutes Kirt the sale rep finally calls me and me being frustrated told him that what he did was disrespectful and and I wouldn't be doing business with him. I pray he was able to secure the sale with the other guy on the phone because he sure lost mine. I have talked to a customer car rep from the Mercedes Dealership of Nashville located in Franklin about what happened however, I have not heard anything from their end. Thank you and have a blessed day!

I will never work with MB of Nashville again. They don't have the knowledge of electric vehicles that they sell/lease. My salesman should have warned me about the battery in the winter only charging to 70%. He denied the fact but then the service manager said yes, in the cold weather the range of an electric car would go down that much. The salesman (unnamed) should have known this. Pretty much my fault for trusting a car salesman. Also, the service department doesn't respond. I would hope that people beware of MB of Nashville. They are a Sonic Automotive dealership. I had a BMW and an Audi from a Sonic dealership in the same area and they were responsive and the service manager was great. I guess MB of Nashville just doesn't care. I will never do business with them again. I've got an albatross for the next 2 1/2 years with no help of getting out of the lease.

My wife and I recently purchased a vehicle from MB of Nashville. Greg Miles was our sales representative. Not only was he professional and knowledgeable, he went above and beyond to make the experience as stress free as possible. If you're considering purchasing an MB vehicle, I'd highly recommend MB of Nashville. Mark P.

Made an appointment Saturday with David Bartol to visit this dealership for the first time and to see the AMG GT 63S they just got in (and to discuss trading in my AMG Renntech). I even texted him to let him know I was on my way. When I arrived, a salesman walked me over to David who was with a customer but signaled that he knew I was there waiting for him. After 15 min I texted him to let him know I was still waiting. Zero response. After being made to wait and ignored for nearly half an hour I got up and walked out. Four hours later, still no call or apology. I won't be back.

Buying process a comedy of errors. Recall as well. Good luck with the outsourced call people. Third mer and worst dealer.

The lift gate on my GL450 was raising and not staying up. I had taken the vehicle in for recall work and had this issue looked at as well. The technician said the struts needed to be replaced and a service estimate of nearly $900 was written. I declined the service, found the exact OEM replacement parts on Amazon, and replaced the struts in 5 minutes. Total cost was $129. Service is WAY overpriced. Perhaps most Mercedes owners don't care, but my advice is to do your homework, and use these guys only as necessary.

I have contacted their service department twice and have gotten different answers to my question about the service interval on my 2021 Sprinter Van. I also use the van as a daily driver, and I was told that I could not use the loaner car program even though I purchased the $6000 prepaid maintenance plan. When I purchased it, I was told specifically that Mercedes has a great loaner car program for any maintenance I need. The service desk person, Tami, rudely asked "You're driving an RV every day?" First, it's not an RV, and second, I can drive whatever I like. When I talked to the service manager, Pete, he said that they don't give out loaner cars for Sprinter vans, and he told me that Mercedes of Nashville does not have any loaner cars anyway. And why do they need the van for 3 days to perform routine service? This service department is rude and amateur. They rest on excuses, and I wouldn't want them to care for my vehicle. Honestly, I will drive to another city or use a local mechanic before I use Mercedes of Nashville for service. I would not recommend this dealer or service center to anyone.

My wife and I recently were in the market for a Sprinter van with specific features. After realizing inventory was scarce, we were notified by Pat Pointer of one on the way that met most of our criteria. We had a very smooth sales transaction and pick up of the vehicle. We will be highly recommending MB of Nashville to anyone in the market for a vehicle.

Had an issue with the dealership after I had some repairs done with my missing glasses stolen out of my car. My car was at there dealership for about a month. I made a complaint with the dealership. No response. Made a complaint on Google and not until then did I get a response back on google saying give them a call. I called and called and called and of course still no response. I called so many times and left messages on voicemails and with receptionist. An apology would be nice. I even left message that I would offer a reward if they give my belongings back! No one at the dealership wants to talk about the situation

We bought a used 2017 Mercedes AMG. Spent most of the day doing paperwork and weren't even financing. They only had one key, promised another. Six weeks later they say they have it, try to make us pay for it, then can't find it. Two more weeks and they finally have the key. Come time for oil change I go to an oil change specialty shop. Had to google how to clear "GO TO DEALER FOR OIL CHANGE" messages. Mice eat some wires which are now coated with soy based plastic!!! Electrics go haywire! Tow to dealer for partial wire harness $1,200. "No, all those warranties you bought don't cover that." Oh we didn't know you were coming so it's not washed. Looking for non dealer mechanics next time!

Brought my car in for a battery warning light. Shuttle service was not available for 30 minutes which I would not have been told unless I asked. It took 28 hours to get the car back which I had to call and ask about. Service dept did not know the status and had to call me back They got back to me to tell me it was ready and I told them I would be right there to get it. When I arrived it took 20 minutes to get my car brought around because it was in fact not ready. When I finally got out of there and got on the highway the hood alarm went off because the hood was not shut properly. These are small things that didn't need to happen. Don't tell your client the car is ready when in fact it is not and make sure that it is safe to drive before it leaves the dealer ship.

Came into Mercedes to drop my car off for service and was taken care of right away. All staff from the very beginning was on their game and ready to go! I can't imagine starting the day off with a smile having to deal with random customers bitching about something most days. My service rep was Ritchie Weis. Great guy, didn't try and upcharge me on anything beyond what was needed. Jason

In all my years (over 25) of having car services at dealerships I've never had a better experience. I'd been to a few mercedes dealers for a few problems and I left wanting to fix it myself, and in some cases I did. It just wasn't worth dealing with the BS! Even though I was still under warranty. This time it was somewhat of a costly repair and I didn't feel like doing it myself knowing that it should be done under warranty. I asked for a technician to come with me to replicate the problem and they did that immediately. The service writer and the technician himself (Matt) were outstanding people to deal with. I wish I lived closer so I could use this dealership more often but I am from out of town. Way out !! Anyway great overall experience

Good job by my salesman James Ransom at tour Brentwood location. Made buying cars easy. However had a hard time contacting the finance department at my sale to cancel a warranty the following day. Left a couple of messages for a couple of days with no response.

This place used to be good with service. They are horrible now. They don't return calls, the staff is rude when you call and treat you as if their the customer. I have recently stopped going to this place this year and went to the other Mercedes in Nashville and totally different experience and will be going there from now on as this location is a bad representation of what to expect from MB. Oan good luck on getting a manager to return your call it's as if the staff runs themselves. Requested a manager return my call still nothing but I did find out they are independently owned which may explain their bad customer service.

Mercedes- Benz of Nashville is superb! Every employee I encountered during my purchase was extremely helpful, knowledgable and friendly. Greg Miles met me in the parking lot upon my arrival, walked me through the available cars and showed me options for purchase both used and new. I left hoping my preferred vehicle would become available and was excited to see exactly what I wanted sitting on the lot upon visiting the dealership one week later. Greg was busy with a customer so Jim Ransom stepped in to assist. Jim made the purchase easy, simple and fun! A few additional individuals who were critical to my experience - Briggs, Josh, Ashley, Jason and Grant. If you're looking for a new or used car that will add value to your life, look no further than Mercedes-Benz of Nashville!

Called the day before we brought the car in for an oil change, and we got right in. (Called Friday for Saturday morning) we called late, too. I think the people here are friendly. Our service guy's name is George and I think he does a great job. I, of course, did NOT want to sit there for over an hour waiting for my car lol. He told us that he could have a shuttle for us to go to the mall. I really greatly appreciated that because it gave me a chance to shop while my car was getting serviced.

I really can't say enough great things about Mercedes-Benz of Nashville. My wife and I recently relocated to Nashville and we were very interested in ordering a G63. After initially speaking with the Music City dealership, we were both very discouraged with the process they outlined. Essentially they asked us to pay nearly 50% over MSRP in order to be granted an allocation to build our car. While we totally understand these cars are in high demand, we just couldn't justify the mark-up they were asking. I decided to email Mercedes-Benz of Nashville, honestly expecting to hear more of the same, and their approach couldn't have been more different. I was told by email that they would be happy to order a car for us and asked us to come to the dealership to meet with Brad. Brad was awesome from start to finish. We already had some idea of the specifications we wanted and Brad not only went over all of the details but also gave us some great recommendations for our car. We paid a small deposit to lock in our plan in line while we waited for our build allocation. About 5 months later, I got a call from Brad that it was time to come in and finalize our build because our car was getting ready for production! Of course over the past months, my wife and I had plenty of time to play with the configurator and changed just about everything on our build :) Brad happily made all of the adjustments and we submitted our order to the factory for production. After another 3 months, our car was finally delivered and it was perfect. We did choose to use Mercedes financing and the process was quick and painless. Everyone on the team at Mercedes-Benz of Nashville was extremely pleasant and professional during the entire process. I should point out that anytime I requested an update by email Brad responded immediately... Even when he was on vacation (oops lol). I normally don't take the time to outline an experience in such detail but I think it's important to point out that this was an 8-month process and at no time during this process was there even a single moment of frustration. I wouldn't hesitate to recommend Mercedes-Benz of Nashville to anyone and we plan to make all future purchases from this dealership.

this dealership is horrible. I took my benz in for its first service yep they changed my oil wow took two days and a rental to go back and pick up my car to have greasy hand prints all over the hood. when i got home there was grease also on my left front fender my steering wheel and door panel. thanks for nothing guys . told them about a rattle in the dash and said bring it back. why it was already there? I have bought several benz but never again at this dealership. when i told the jacob i would never be back they blocked my chance to write this review.

It's been 2 months and I still have not received my tags that I have paid for. No one returns calls or answers the phone. The only voicemail I did receive was from the sales rep asking ME to take the car through emissions after this was already done at the dealership. Highly unacceptable and inconsiderate. Never again.

I've purchased 7 new Mercedes-Benz automobiles from this dealership over the last 20 years. I'm leaving them two stars versus one because until a couple of years ago they were a five star dealership. I had known my sales person for nearly 25 years, always first class. Don't know if he's there any longer, but if he is, I've not heard from him in several years now. In 2014 I bought my wife a new E350. It was a great vehicle. About a year ago I started getting emails and letters from a female sales manager at the dealership, saying that if I would trade for a new E300, I could get a great trade in price for my current E350. I called and emailed her several times, and left voicemails and messages. What I said was that while I wasn't interested in another E class, I was ready to trade for another SUV, and I asked if I could get the same trade-in value on that? I never heard back from her, so I purchased elsewhere. Over the next several months I kept getting bombarded with literature asking me to trade my E350. Finally, I called the dealership and asked them to please take me off all marketing lists. It slowed down for a while, but yesterday I got another letter, from a new male sales manager, once again asking me to trade my E350. The letter contained his email address, so this morning I emailed him, asked him to take me off their mailing lists, and I told him that his predecessor had blown it with me. Sales Management 101 will tell you that this was the perfect opportunity for him to try to salvage my relationship. But what did he do? He simply emailed me back, told me that he had me removed, and wished me a happy holiday. Thank goodness there is another Mercedes-Benz dealership now in town!

Look - I'm a pretty simple guy. I wear Jeans and a T-shirt almost every day. I can be totally happy with a cheeseburger and fries for dinner most any time. I do enjoy nice things, of course, but I am not what you would call a 'fancy' person. So, Mercedes isn't exactly the first car you'd think of when you think of me. In fact, I haven't 'owned' a car in nearly 20 years. The last car I 'owned' was a Buick and it caught on fire while I was driving it back to college and I lost everything I owned at that time...and nearly my life. From there on out - I leased cars because they were new, had a warranty, and I'd never have to worry about having a car that might have something wrong with it. If it's brand new, I thought, the chances of having something wrong were minimal. And if something went wrong - I'd have a warranty. Having a warranty is HUGE to me. However, I started seeing ads for Mercedes that said that they had unlimited mileage warranties for their Certified Pre-Owned cars. This was interesting to me so I had to check it out. So, I wandered over to Mercedes-Benz of Nashville and met a salesperson named Vince. I just had some questions about the warranty and how it all worked and he explained everything to me. He also mentioned that at that particular time they also had maintenance included for 2 years. So, I found a Mercedes C250 Coupe with about 25k miles on it, the remainder of the factory warranty (another 25k miles or 14 months - whichever comes first), a year of unlimited pre-owned warranty on it after that ends...and I could buy another 2 years of unlimited mileage warranty if I wanted! Basically, I could have 4 years of warranty - and I could drive as much as I wanted, not have those lease restrictions, have my maintenance taken care of for 2 of those years, AND have a really fun to drive Mercedes that cost about what the lease did on my Mazda? It felt like I'd be stupid not to get this car! Every question I had, Vince answered. Every concern I had, Vince addressed. And at the end of the day - he asked the question I knew he'd ask - he asked "...if we can get your payment where you want...could we work out a deal?" I had to say yes. It was a beautiful car. It was fun to drive. All my questions were addressed. It cost to BUY about what it cost to lease my Mazda. And this experience is the type of experience that you WANT to have when you go buy a new car. To actually have a salesperson who understands your needs, listens to your concerns, answers all your questions, and does so with a smile and a professional attitude... that can be hard to find. I can't stress that enough. Buying a car can be a pain in the ass at some places... but Vince made it easy and stress-free. Only time will tell if I get another Mercedes (it's been great so far!) - but I hope whatever I buy I can get it from Vince!

Ryan...one word for my review of MB of Nashville. Go see Ryan for your service needs as he's polite, efficient, knowlegable and saves you money! He listens to your needs and follows through on any requests you might have. I am about to buy another and this is where I'm shopping! I apologize to those who didn't have Ryan as their service manager, because he's just the best I've worked with!

When we first purchased our preowned Mercedes GL 450, the service experience with this dealership was incredible. However it has now been a year and a half later and a light came up on the dashboard saying I needed to have "Service B" done. I called and set up an appointment and was told over the phone that service B cost $1100. I figured it would entail quite a bit for that price and they did tell me over the phone that it would include checking the entire vehicle from top to bottom. I agreed to the service work and took my car in the next morning. They were amazing upon arrival making the transition easy. However, once I stepped into the office to chat about what would be done, the sales lady began to suggest other things that I may want to purchase as well. I did ask very specifically what would be included in the service fee. The young lady told me that it was an Oil change, filter change and spark plug changes. She had good news for me though ... it would only cost $660 for those three things to be done. I did t need a Service B but a Service A due to low mileage on the car. That still seemed high but I assumed they would also be checking for other things as well and went ahead and agreed to it and left my vehicle. As I was turning away from the desk, there stood another lady with a piece of paper in her hand. She proceeded to tell me that I needed to purchase four new tires and that would cost me close to $1700. I declined the purchasing of tires and went to Moody tires in cool springs and got them at almost half the price and a better tire. When they were servicing the vehicle, they did discover a purge valve in the hood that needed to be replaced. Upon picking up the vehicle they mentioned they were more than happy to replace that purge valve for us at the cost of $500. We again declined and ordered the exact purge valve online for $90 and will replace it ourselves. One special thing they did do is wash the outside of the vehicle. However when I got in the vehicle the inside still had dirt on the floorboards. It sure would've been nice if for the cost of $660 for an oil and service fee they would have at least vacuumed the inside of the vehicle. After all it is a Mercedes-Benz dealer. I'm very discouraged with Mercedes Benz of Cool Springs. It would've taken so little to go above and beyond. I wasn't even complaining about the $660 originally because I figured they were going above and beyond in the area of service. But she specifically said the 650 covered six spark plugs, a new filter, and an oil change. Yikes, Suoer Express Lube has been Doing all my oil changes since I purchased a vehicle and they do a superb job at about $100. They are located on Mallory Lane in Franklin Tennessee. I merely went back to Mercedes because with the light on my dashboard said. I'll do my homework next time and I will cap this off with "it's not that I minded the high fee. I minded the resistance to go above and beyond to make the service work worth the fee."

In 2008 I went to the MB dealership to look for my first ever Mercedes. Needless to say, I didn't leave with one. Pushy, rude, and it almost felt like an inconvenience to let me test drive a vehicle I was highly interested in. Although I questioned myself if I should even consider a MB after that experience, I continued the research and bought one out of state. We did go back to get our car service at MB - but that's a different review for another time. I have been looking for a new car and with the resources available at a click of a button, I did find one here that was priced competitively. I sent a message via email and got a response fairly quick. I made an appointment to check out the car. Although I didn't buy right away, they contacted me immediately I can appreciate their effort as they're in the business of selling cars. My sales person Jan was responsive and accommodating. Not sure if I'd knock her in her effort to sale the car but I did feel the "its not yours until you deposit" feeling. But I get it. She was definitely engaging and easy to work with. I will say, on her day off I called 2 other associates to ask questions and I got no response. Overall - I'd recommend working with MB if you're in the market. They're priced well and service is good. I'll write about my "car service/maintenance" once I make my first visit in the new car.

My first experience was five stars with the sales agent Greg. I purchased a 2010 E550 in November I am now giving one star because of my current situation. Brice Moll the finance manager was exceptional until I refinance my car as he advised. I purchased GAP insurance called and emailed him several time concerning my refund, with no response. I called several times and the receptionist acted like I was annoying her. Since Brice refused to communicate with me, I asked to speak with the other finance manager, (not sure of his name). I left a voice mail and again, no return call. I then contacted JM&A which is the GAP I insurance carrier. I had to do a direct cancellation with them which was processed in March. They advised me that it is at Mercedes of Nashville and they will have to process my refund, and of course as of today, still no refund. The way I have been ignored by Brice is totally unacceptable and the rude receptionist need serious customer service training on how to answer the phone and be pleasant

While I'm not thrilled I get to see this place as often as I do, my 100,000+ mile car couldn't make it without these guys. Jeff T. is absolutely the most thorough and customer-focused rep I've ever worked with at any car service place. He knows me every time I walk through the door. He's got a great sense of humor, but best of all, he knows how to communicate honestly and efficiently. The always get me worked in on my schedule and accommodate a loaner for me easily. The location is relatively convenient and is definitely easily accessible. I don't know if I'll always be a Benz owner, but their service department makes it hard to consider another vehicle brand.

Took my Mercedes in for service today without an appointment. I had a headlight out and they replaced promptly and free of charge! 5 of 6 service appointments I have had here were exceptionally good, with them surprising me twice with free or discounted service. The waiting area is clean and upscale, as you would expect, with a variety of complementary refreshments. Service staff is friendly and professional. I was on the fence between 4 and 5 stars, and went with 5 for service. My sales experience three years ago wasn't as good so I would say sales 3.5 and service 5. But that sales experience WAS three years ago.

I contacted Mercedes Benz of Cool Springs with the vehicle description I had in mind. They connected me with David Bartol. He found the vehicle I wanted in Georgia, so we began the negotiation process. He was fantastic! I never felt pressured or got the weird salesman vibe. Instead, I found someone that I could talk to, and I hope we continue our friendship for deals in the future. The paperwork was a breeze with Michael, who was also awesome to deal with, and I would highly recommend these 2 gentlemen to anyone searching for a vehicle. Thanks for everything, David!