Mercure Brisbane Spring Hill

⭐⭐⭐⭐⭐ I had a fantastic stay at the Mercure Hotel Spring Hill. The location is perfect—quiet and relaxed, yet only a short walk to the city and key attractions. The rooms were clean, comfortable, and well maintained, with everything needed for a great stay. The staff were genuinely friendly and professional, always happy to help and quick to make you feel welcome. The hotel facilities were excellent, especially the pool and dining options, which added to the overall experience. Overall, the Mercure Spring Hill offers great value, comfort, and service. I would definitely stay here again and highly recommend it to anyone visiting the area.

Booked 2 rooms - 1 for daughter & granddaughter who lives in Australia (staying with us for our final day) and 1 for me & husband on the night prior to leaving Australia to return home to the UK. Booked direct with Accor. The booking process, though easy to use, wouldn’t allow us to book 2 of the same room. Assumed it was due to availability. Others have mentioned the parking. It is tight due to the support pillars but you just need to drive slowly and it’s fine. At check in, Belle on reception was fantastic! She couldn’t have been more helpful going above and beyond expectations. Firstly she upgraded one of rooms so we could be closer together. We had arranged a taxi to pick up at 10pm for our flight. She arranged for our baggage to be securely stored for us, so we could enjoy the city on our last day. We asked if we could use the pool shower to freshen up before we departed and she arranged with her manager to use an empty room to shower and change. They did this without charge. And this was all within 5 minutes of checking in! The room had everything we needed, very clean and comfortable. My 8 year old granddaughter was thrilled at having robes, slippers and tea in the room and paraded around like a princess. We used the pool, which was great for a quick swim before breakfast. The buffet Breakfast was really nice. Lots of choices and we all went away with full tummies. After the day in Brisbane we came back to the hotel to have dinner before we freshened up. I would say that was the only slight negative. We both chose an item on the menu that was listed in Italian and sounded nice but what was in essence a cheese and ham toasty with fries. It was ok but with a little imagination could have been so much more. Overall though a really great stay with the staff being the icing on the cake!

The stay was pretty pleasant. Biggest gripe i had was the construction directly outside my window at 7am on the dot. No glazing in the windows either so you could hear everyrhing so clearly. Amenities were very well looked after, as well as the room too. All the staff were incredibly friendly and helpful with all my requests too. Will be coming back here as soon as that construction is finished

Advised if we could get early check-in. Got to the hotel around 1230. The person in front of us was checking out . Took around 30min in the line as the person was using all different cards to pay and didn't really care about anyone else waiting. When we got to reception the person said on the counter someone was in our room and it wouldn't be ready till after 2 as the rooms are big and take along time to clean them. I said checkin is 2. I asked could they ring if room was available earlier. No call so went back to the hotel at 230 . Different person served us said it was only just available. Told us nothing about the hotel breakfast or the restaurant. Not once did they acknowledge we were Accor customers. So much for the cleaners cleaning the room. The aircon was leaking and all the carpet was wet where you are supposed to put your luggage. Rang reception someone had a look and said did we want it fixed . We said yes the water was leaking all oug of the vent. So it took another two hours out of our room. We are Platinum so I assumed we got free breakfast so we went down and had breakfast and it was included. The service in there wasn't much better . All the places I have stayed at always say hi or good morning. Only good thing about the hotel was the two bedroom rooms are good and spacious. Nice views from the balconies. Pool is freezing. Two young boys in there with no adult supervision. We have stayed at this hotel previously and had great service but would not stay again. We picked the hotel as we took our grandchildren to the Enchanted Gardens as it was close by . Check out wasn't any better two people serving one person and taking ages so we ended up dropping our keys in the checkout box.

2 bed apartment on 8th floor. Good view towards water, next door to big park. Kitchenette did not have a sink. Pros - The room was spacious, and beds were relatively comfortable. Great breakfast options. Good location, friendly staff, status recognised somewhat. Cons- had to pay $25/night for parking in one of the worst car parks I have ever seen (as platinum I have never paid before - always given as a platinum benefit), room configuration was strange - twin room and shared bathroom only accessed through master. Platinum recognition was 3 packets of chips and 3 waters, despite the booking being for 4 people - the worst I have received so far in an Accor hotel. I would stay again if in Brisbane for the night but would not stay longer.

A nice hotel close to town and station, for the 3 nights we was there one lift had protection sheeting up like it belonged to the building site next door. I recommend don’t have the breakfast there even thou its covered and heat lamps it was still cold! We asked for a fried egg by the time my partner finished her breakfast it arrived! Best place for breakfast is The garden’ near Roma station…..

average room, OK service, but great view of city. room looks the same as in hotel provided pictures. idk why but the room felt a little old & dated, like it was lacking 'something'? also there was not enough lighting in room. i had to use reading lights by the bed as lighting by pointing them against the wall, but i find it still too dim. the toilet was roomy and the water pressure was OK... TV has plenty of channels. and also a pin code safe was provided. however, the noise insulation not good. could hear footsteps and chatter from people walking past, as well as outside noises. at around 3-4am on the days i stayed here, there were very loud noises of birds chirping at the same time every night. the balcony door was closed and i was on a high floor so i wouldn't expect to hear these noises? it interrupted my sleep which wasn't good i guess... but the coffee capsules provided were great and packet milk was given in the fridge. i find this very thoughtful, not even 5 star hotels provides this, usually only the powdered creamer. also the bed mattress was hard, which was to my liking. all in all, an OK place to stay a couple of nights with a good reasonable price, which is also very close to the city.

We got the bed and breakfast, with a high floor room. The bed was comfy and the room was clean and tidy. Fairly standard. The tv was semi-smart (had Netflix and maybe one other app) but couldn’t work out a way to connect our phone to it, or download other apps. The staff were all friendly and helpful. The buffet breakfast was fresh and tasty, even if there weren’t heaps of options (but there were certainly enough options). Would probably stay here again, but I think there might be nicer/more modern places to stay nearby for the same price.