Bristol Grand Hotel By Sunday

Beautiful building, the rooms just badly need to be refreshed and more attention to cleanliness paid. Overall we had a very good stay - the delicious breakfast was a highlight. Location was perfect all sightseeing could be done on foot and the market just around the corner was a lovely visit. The young men working at the reception were very pleasant and helpful.

Fuzi was very helpful in sorting and arranging our booking. We double booked due to internet connection and he helped us sort it out. Came in the hotel late 10pm and everything is amazing! Thank you so much again and God bless to all!

This place is the opposite of Grand. It is tired and in appalling condition. The hotel is so run down. Single pane windows, so it’s SO noisy outside! And cold / drafty. The beds are horrible old sprung mattresses, and very tired, yuck. No blankets just a thin duvet. Chairs are very tired and cheap, not comfortable. Old towels. There is no Netflix, Apple or any streaming services just an old tv. You cannot airplay or mirror to the tv because it is too old. So no movies! Crazy. No phone to call reception! I guess they don’t want you to call because they know how bad it is. The carpet looks very old / unclean. Paint is marked / chipped and needs redoing. It’s just generally really tired and unacceptable for the price they are charging. In fact no information or welcome just a card with the room number scribbled on it. Totally appalling facilities and a huge waste of money do not stay here. I never complain but I did call reception about the cold & asked for a blanket, staff did eventually bring me another duvet. The staff clearly know it’s bad. Do not stay here!!!

We had an amazing stay at The Grand in Bristol. The hotel is comfortable and welcoming. The staff were all fantastic, without exception. The breakfast was very good, with an excellent choice. Our room was clean and there were plenty of towels. We were a bit worried before we visited as the hotel was under new management since we had booked it and there were some negative reviews online. However, our fears were dispelled and we would definitely return to The Grand. The hotel is perfectly situated for exploring Bristol and it has a car park next door which was very convenient.

Having stayed here in the past we booked for a Sunday night away. Checked in ok. We were treated to a 'cheeky upgrade' as they called it, which was appreciated, but other than the room being a bit bigger - we were disappointed. The room was in desperate need of some TLC. Paint peeling off the walls, one lamp not working, carpet stain by fridge - quite a dark, dingy room. Bath looked like it had seen better days. Bed big but both suffered with bad backs the next day. Bottles and glasses left out in corridor from night before until gone 8pm. Now charging for left luggage. Just disappointing all around. Not the vibrant hotel it once was. Sorry to say but we won't be back.

I stayed at this hotel for two nights, and it was not a good experience . The room I was given was tiny and extremely dated, especially compared to other hotels in the area. Positives: • The only redeeming feature was that the window could open partially to let in some fresh air. Negatives: • The carpet was dirty and looked like it hadn’t been cleaned properly in ages. • There was a constant smell of mould in the room. • Cobwebs were in the corners of the bathroom walls and floor. • Mould was visible in the grout around the bathtub and sink. • The toilet flush barely worked. • The extractor fan didn’t work, leaving the bathroom very humid. • The pillows were awful, and the bed springs were digging into my back. • No fridge, no wardrobe, and no proper storage space at all. • The safety deposit box wasn’t secured — it could literally be picked up and carried away. For a hotel of this size, it’s also surprising that there’s no gym or basic amenities. Overall, this was a very disappointing stay. I definitely won’t be coming back, and I’d advise others to look elsewhere for better value and comfort.

The place feels like a knock off of Hotel Indigo By IHG. The bedroom doors dont feel secure, the doors look quite old. Audio Description was suck on the telly, with no way to turn it off. The cups didnt fit under the coffee machine and it sounded like it was gping to take flight or explode. The back to the remote was missing - if I was visiting with a child i would have taken it more seriously. The shower tray is grippy and textured, which is great from a safety perspective, but it held onto dirt giving it a grey look. Other people's shower germs... The fridge didnt work, smelt of stale milk and the light was flickering, I didnt touch the drinks within. The windows are secondary, so great to let fresh air in, but they do not block out sound, I had a room overlooking the road between the hotel and the entrance to the car park, and it was very noisy between 12 and 1am with delivery's. Metal trolleys going up and down ramps echoed through. I live in a small city usually so this might not bother someone that is used to a bustling city day to day. The bed was very very uncomfortable. Could feel the springs, used half of the duvet to cushion. Pillows weren't great either. Overall not a great night sleep. The staff look worn down and burnt out. Same rubbish different day. My room (with a free 'upgrade') was an __] shape with no lights in the ] side, so it was pitch black, so i had to use my torch to find the bathroom light. The location is 10/10, the free parking is great, definitely held my keys in my hand while walking through the multistory. OYO sent me an email over 24 hours after I checked out welcoming me to the hotel!!! The difference between the quality of the bar and lobby, to the rooms themselves is extensive. Going from a light, bustling central hub, to a cave like dark, worn down, paint chipped room. I am disappointed, felt like the reception team didnt need to hear any more of this, so hopefully this gets to the managers, whom are able to get the rooms up to scratch. I'd take a clean fit for purpsed Premier inn over this hotel. I won't be back.

This hotel has the potential to be beautiful, but there seem to be some teething problems at the moment. The staff were absolutely incredible and can't be faulted, the hotel was clean and the food in the restaurant was delicious. The location was also absolutely fantastic. However, our room key didn't work so we had to get assistance from a member of staff every time we wanted to enter, the window was broken, so we were unable to close it, which made for a pretty chilly night, and the lamp in the room didn't work. Also there are only 2 lifts and one was broken the entire time we were there so you had to wait a long time. Once these issues have been addressed I'm sure it will be amazing, and we would definitely return!

Crazy noisy, our room reeked of pot (coming from our neighbours room), the AC made a screeching sound that kept me up all night. The window wouldn't open so it was either suffocate in a stuffy room or deal with the noisy AC. One of the elevators wasn't working, the one that did, periodically smelled like sewage and they were both missing buttons. On a positive note, the hotel was in a good location, did have parking (which was very tight) and was next to the Registry Office. We won't be staying here again when we return to Bristol.

What a great time staying at The Grand Hotel built in 1869 but was named "The White Lion" when it first opened. So in 1874 renamed "The Grand Hotel" and now is called Mercure Bristol Grand Hotel. Outside of Hotel continues to exhibit the grand style of Italianate Renaissance style that was constructed of limestone ashlar. Hotel is located a short distance from St John's Arch, one of the original gateways to Bristol. I stayed for 3 nights, though pool and fitness room were closed due to Covid restrictions and lack of staffing, in very comfortable room on 1st floor level... So no grand view. My room was tidied up daily which was lovely!! Also they provide shampoo and shower gel along with tea and coffee in room- Electric tea pot. Iron, ironing board and hair dryer. Note: no wash cloths so bring your own. Restaurant in Hotel is called Keeper that provides full bar and balance meals on menu. English Breakfast bar for 10# when you have hotel room or 15# other wise mate. Quite of variety for buffet but I give it 3 stars as wait time for breakfast items to refill so breakfast took a bit more time. Staff service is pleasant and kind even with mask restrictions. Checkout was easy. Cheers!

They lied on their website, they said they had a pool and a gym but it has been closed since the pandemic, they did not care that they lied about this when I asked them, just shrugged their shoulders. Room was small and it overlooked a dirty wall, house cleaning was not good. Will not go back

The Grand Hotel is not surprisingly a very posh and luxurious hotel in the centre of Bristol. The location makes it probably one of the most popular place for those with a bit higher budget. Inside, the hotel is really lovely. It's very glamours and old English. Don't expect all the mod-cons but the rooms have character and class. The staff were a little stuffy, but otherwise pleasant enough. I personally wouldn't go back because in my opinion it wasn't worth the money, however there are so many modern hotels dotted around that it is nice to find a more traditional one.

Expensive, extensive and majestic (that's why its called The Grand, I guess). Like stepping into a Agatha Christie novel or something, there is retro glamour in the red drapes, carpet and impressive staircase. Close enough to Temple Meads to be convenient for people travelling on business. My family recently enjoyed a stay - one of the rooms they booked was luxurious and big, the other smaller and shabbier in terms of carpet and trickle of a shower. Both were the same price. There are two bars and a function room bookable for weddings and conferences.

Brilliant hotel, comfy bed, huge and very nice room, very nice and helpful staff. Breakfast was lovely, cold choose from eggs, full English and other English selections, continental breakfast, variety of cereals, yogurts, fruit and fruit salad. Great!

Great hotel in the old part of town. Breakfast costs an extra $15 pounds each morning. Included in the cost of your room is access to the health club next door where you can go for a swim, relax in the jacuzzi or sit in the steam room. Ask for a robe from the hotel before going as the minute walk back to the hotel can get a bit chilly.

Hotel of choice for Japanese tour groups and visiting rugby teams, The Thistle is an expensive city centre hotel, with all the bells and whistles you would expect with that. At check-in your bags will be promptly whisked up to your rooms and everything should be dealt with quick and painlessly. The rooms are well equipped and well presented. Generally, they've managed to capture that sense of theatre that somewhere like this should have They do functions too so I'll say a bit about these just in case your thinking of booking the place. Usually there's a three course meal brought out by a small army of waiters. The food looks expensive and is pretty good. Perhaps not up to the standards of some of the better restaurants in Bristol. They aren't held in the nicest of places; mostly big windowless rooms with lots slightly sickly red carpet. It all fairly well finished, and you whatever your doing will feel like a bit more of an occasion coming here. Going to the Thistle is a bit of an event and generally everything is just as it should be.

I live in Bristol, have done for a few years now, so you would think I have no reason to stay in any hotels in Bristol and you'd be right. Of course, why would I pay for a hotel in Bristol when I live a stone's throw away? Especially somewhere as posh and potentially pricey as the Thistle. But when someone else is paying it's a different story altogether. I went to take a flight to Newcastle from Bristol Airport and it was cancelled so Easyjet got us a room in the Thistle before putting us on the early morning flight. By the time we arrived at the hotel we'd been sat on the airport floor for about four hours so we headed straight to the bar. It's a dimly lit underground affair with lots of interesting faces and the whisky was divine. The room was perfectly nice, with the obligatory free toiletries and the breakfast was decent enough. I only wish we could've stayed longer!

We chose to stay at the Grand by Thistle because it was listed as a 4 star rating and had impressive looking photos posted online. Unfortunately, the actual hotel was much more disappointing - it was decently clean, but it felt more on par with a dinky Holiday Inn than a 4-star hotel. Cracks and unpainted plaster sprinkled the room walls. There were no outlets anywhere near the bed to power your mobile device or laptop. We arrived to a room with a broken air conditioner and one towel for two people. We tried calling the front desk several times to let them know that the AC was broken. Half the time, no one picked up, and the other half of the time, they responded but never ended up sending someone to fix it. 12 hours later, our room was still stifling warm (over 80 degrees) and they finally agreed to move us to another room. On the day we had to leave, we asked the front desk attendant to arrange for a taxi to arrive in an hour because we had to catch a train. The time came and went with no taxi to be seen. We were getting concerned that we might miss our train, so we asked the front desk attendant to call and check again, at which point he reluctantly called, but not before mumbling under his breath something to the effect of "Americans are more trouble than they're worth." This certainly did not feel like the Thistle's "Signature" luxury service that was touted on its website. During our stay, we did meet some staff that were kind and professional, but it's a shame that most of our experiences with the staff were unhelpful and unpleasant enough to mar our stay in Bristol. Next time we visit, we plan to stay at the Marriott instead.

This is a fantastic old boutique hotel in the heart of an old area. Great walking around area. Very close to one of the best Indian restaurants in the UK, "4500 Miles from Delhi." The breakfast was excellent, and I can't say enough about the ambience. Within a two block walk, you have a small rotating street market (fresh cheeses, meats, vegetables), indoor market stalls, and a modern mall complete with post office. Everyone at the hotel was extremely helpful and friendly. Rooms larger than I'd expect. Only down side is that some of the rooms are a bit noisy, so ask for the quiet side. My room faced a gorgeous old church. Oh - and the windows open, which for me was icing on the cake. Recommend highly.