Mercure Bristol Grand Hotel

Brilliant stay. Fabulous location. From check in to check out could not fault it. Room was lovely. Super clean and comfortable. Air con worked perfectly. A lovely touch was a complimentary drink at the bar which we took up. Environment was lovely as were the staff. Breakfast was great with lots of variety. I find it hard to believe some of the negative reviews on here. My question is....What is wrong with some people???? Thanks team for a great stay. Will definitely be back again.

It was an impressive victorian hotel centrally located with a modern twist, we had a beautiful large room, but round the edges, some maintenance was forgotten. However, still comfortable clean room and comfortable bed. But the most outstanding part of our stay were the staff. We were met by Robin who was the new head of the department and genuinely cared about giving excellent customer service and nothing was too much trouble. A truly outstanding young man. Whilst looking for recommendations for food one of the chefs Lucius gave us the complete rundown of places to go and the styles of food around. Both were very enthusiastic and passionate about their job and caring for our needs . The next day when we went down for breakfast the staff were very professional and caring, and nothing was too much trouble. I’ve stayed in many hotels over the years and it’s the staff what makes the difference. People that genuinely care about making your visit special. Highly recommend staying.

Starting off with the amazing location. You are close to EVERYTHING! The service was great too! Some staff not being particularly cheery and smiling but gave us extra blankets when requested. Rooms weren't particularly good at all. The room we got did not have any isolation around the window (during March) and it got down to 5 degrees outside (and of course in our room). It was REALLY cold. The AC, have never been cleaned so if you open it up and check the filter, it's clogged up with a lot of dust. We endured the night, and with a bit of a struggle, we got another room. It was also quite chilly during nights, but not as cold as the one we had earlier. The bathroom needs more towels to be put on the floor in case there is a lot of water. The shower itself, in the first AND the second room did not have a rubber seal between the hand shower and the shower hose, making it leak a lot of water before it could even spray out the nozzle and onto your body. The view from the room was not good as it was the back of an alley. Though that didn't bother me too much as we were out adventuring more than being in the hotel room.

It's a lovely hotel with good-looking rooms, however, the walls are very thin. Not sure what was on TV at 6am but our neighbours were loving it, clapping away like crazy. The parking is convenient but very expensive at £17 and feels like your going to scrap your car up as its so tight! It's a good hotel for being in city center the main issue which they cant really solve is the thin walls.

Perfect mid week break, stayed here for two nights in one of their double rooms great aircon, the bed was massive really nice decor in the bedroom very comfortable everything that you could want iron ironing board hairdryer, the bathroom was a little bit dated but worked perfectly well, the hotel staff were lovely they couldn’t do enough for you. The position of the hotel right in the city centre is perfect for sightseeing breakfast has loads of options, you can even ask for omelettes fried eggs etc or help yourself to the scrambled eggs from the buffet, great coffee. Hotel bar has a little offer on in the evening 5 till 7 o’clock two beers with snacks £7.70. I would definitely stay at this hotel again we had a lovely stay.

|I chose this hotel expecting an upgrade from a budget option, but was let down. The room was small and didn't meet basic cleanliness standards — stained carpet, hairs in the shower, and generally tired-looking. It only had a double bed, which felt cramped. You can tell it was once a lovely space, but it hasn’t aged well or been properly maintained. The only real positive is the great location. Sadly, I wouldn’t stay again.

Terrible car parking system. Driving to and parking at this hotel is disastrous. The hotel is located down a single lane road on arrival 3 cars plus myself had to reverse back up the road to let a taxi out. You have to check in at the hotel before being able to get into the car park it’s such a stupid system. My advice would be to park at a nearby NCP.. Check-in was slow but the staff were friendly checkout staff less friendly Paula could do with some lessons in customer service.Rooms was large and clean, breakfast was good and staff there were lovely. Location is central and restaurants etc are within walking distance.

Although this hotel is very nice, the room with a view wasn’t. The staff were very nice, not an English member of staff in sight. Which became a slight problem with requesting food and drink. When being served at the bar for the same drinks went from £26:00 for the first round to £16:00 the second round.

Crazy noisy, our room reeked of pot (coming from our neighbours room), the AC made a screeching sound that kept me up all night. The window wouldn't open so it was either suffocate in a stuffy room or deal with the noisy AC. One of the elevators wasn't working, the one that did, periodically smelled like sewage and they were both missing buttons. On a positive note, the hotel was in a good location, did have parking (which was very tight) and was next to the Registry Office. We won't be staying here again when we return to Bristol.

What a great time staying at The Grand Hotel built in 1869 but was named "The White Lion" when it first opened. So in 1874 renamed "The Grand Hotel" and now is called Mercure Bristol Grand Hotel. Outside of Hotel continues to exhibit the grand style of Italianate Renaissance style that was constructed of limestone ashlar. Hotel is located a short distance from St John's Arch, one of the original gateways to Bristol. I stayed for 3 nights, though pool and fitness room were closed due to Covid restrictions and lack of staffing, in very comfortable room on 1st floor level... So no grand view. My room was tidied up daily which was lovely!! Also they provide shampoo and shower gel along with tea and coffee in room- Electric tea pot. Iron, ironing board and hair dryer. Note: no wash cloths so bring your own. Restaurant in Hotel is called Keeper that provides full bar and balance meals on menu. English Breakfast bar for 10# when you have hotel room or 15# other wise mate. Quite of variety for buffet but I give it 3 stars as wait time for breakfast items to refill so breakfast took a bit more time. Staff service is pleasant and kind even with mask restrictions. Checkout was easy. Cheers!

They lied on their website, they said they had a pool and a gym but it has been closed since the pandemic, they did not care that they lied about this when I asked them, just shrugged their shoulders. Room was small and it overlooked a dirty wall, house cleaning was not good. Will not go back

The Grand Hotel is not surprisingly a very posh and luxurious hotel in the centre of Bristol. The location makes it probably one of the most popular place for those with a bit higher budget. Inside, the hotel is really lovely. It's very glamours and old English. Don't expect all the mod-cons but the rooms have character and class. The staff were a little stuffy, but otherwise pleasant enough. I personally wouldn't go back because in my opinion it wasn't worth the money, however there are so many modern hotels dotted around that it is nice to find a more traditional one.

Expensive, extensive and majestic (that's why its called The Grand, I guess). Like stepping into a Agatha Christie novel or something, there is retro glamour in the red drapes, carpet and impressive staircase. Close enough to Temple Meads to be convenient for people travelling on business. My family recently enjoyed a stay - one of the rooms they booked was luxurious and big, the other smaller and shabbier in terms of carpet and trickle of a shower. Both were the same price. There are two bars and a function room bookable for weddings and conferences.

Brilliant hotel, comfy bed, huge and very nice room, very nice and helpful staff. Breakfast was lovely, cold choose from eggs, full English and other English selections, continental breakfast, variety of cereals, yogurts, fruit and fruit salad. Great!

Great hotel in the old part of town. Breakfast costs an extra $15 pounds each morning. Included in the cost of your room is access to the health club next door where you can go for a swim, relax in the jacuzzi or sit in the steam room. Ask for a robe from the hotel before going as the minute walk back to the hotel can get a bit chilly.

Hotel of choice for Japanese tour groups and visiting rugby teams, The Thistle is an expensive city centre hotel, with all the bells and whistles you would expect with that. At check-in your bags will be promptly whisked up to your rooms and everything should be dealt with quick and painlessly. The rooms are well equipped and well presented. Generally, they've managed to capture that sense of theatre that somewhere like this should have They do functions too so I'll say a bit about these just in case your thinking of booking the place. Usually there's a three course meal brought out by a small army of waiters. The food looks expensive and is pretty good. Perhaps not up to the standards of some of the better restaurants in Bristol. They aren't held in the nicest of places; mostly big windowless rooms with lots slightly sickly red carpet. It all fairly well finished, and you whatever your doing will feel like a bit more of an occasion coming here. Going to the Thistle is a bit of an event and generally everything is just as it should be.

I live in Bristol, have done for a few years now, so you would think I have no reason to stay in any hotels in Bristol and you'd be right. Of course, why would I pay for a hotel in Bristol when I live a stone's throw away? Especially somewhere as posh and potentially pricey as the Thistle. But when someone else is paying it's a different story altogether. I went to take a flight to Newcastle from Bristol Airport and it was cancelled so Easyjet got us a room in the Thistle before putting us on the early morning flight. By the time we arrived at the hotel we'd been sat on the airport floor for about four hours so we headed straight to the bar. It's a dimly lit underground affair with lots of interesting faces and the whisky was divine. The room was perfectly nice, with the obligatory free toiletries and the breakfast was decent enough. I only wish we could've stayed longer!

We chose to stay at the Grand by Thistle because it was listed as a 4 star rating and had impressive looking photos posted online. Unfortunately, the actual hotel was much more disappointing - it was decently clean, but it felt more on par with a dinky Holiday Inn than a 4-star hotel. Cracks and unpainted plaster sprinkled the room walls. There were no outlets anywhere near the bed to power your mobile device or laptop. We arrived to a room with a broken air conditioner and one towel for two people. We tried calling the front desk several times to let them know that the AC was broken. Half the time, no one picked up, and the other half of the time, they responded but never ended up sending someone to fix it. 12 hours later, our room was still stifling warm (over 80 degrees) and they finally agreed to move us to another room. On the day we had to leave, we asked the front desk attendant to arrange for a taxi to arrive in an hour because we had to catch a train. The time came and went with no taxi to be seen. We were getting concerned that we might miss our train, so we asked the front desk attendant to call and check again, at which point he reluctantly called, but not before mumbling under his breath something to the effect of "Americans are more trouble than they're worth." This certainly did not feel like the Thistle's "Signature" luxury service that was touted on its website. During our stay, we did meet some staff that were kind and professional, but it's a shame that most of our experiences with the staff were unhelpful and unpleasant enough to mar our stay in Bristol. Next time we visit, we plan to stay at the Marriott instead.

This is a fantastic old boutique hotel in the heart of an old area. Great walking around area. Very close to one of the best Indian restaurants in the UK, "4500 Miles from Delhi." The breakfast was excellent, and I can't say enough about the ambience. Within a two block walk, you have a small rotating street market (fresh cheeses, meats, vegetables), indoor market stalls, and a modern mall complete with post office. Everyone at the hotel was extremely helpful and friendly. Rooms larger than I'd expect. Only down side is that some of the rooms are a bit noisy, so ask for the quiet side. My room faced a gorgeous old church. Oh - and the windows open, which for me was icing on the cake. Recommend highly.