Holland House Hotel Cardiff By Sunday

Absolutely amazing I couldn’t be more happy me and my partner stayed here for 1 night wish we had booked more lovely and warm all around rooms are beautiful and tidy ! Customer service is outstanding ! Pool and jacuzzi are insane! Food is lovely cooked to perfection staff are so so friendly cleaners are On it all the time ! Best hotel in Cardiff by far ! Great location you have dominoes across the road ! Wish I could give this more than 5 stars so happy! The prices are great! Well worth the money we will be back soon

To start, the area the hotel is located, looks like one massive turd hole. Rubbish everywhere, dystopian looking scenery, crap graffiti on walls and not a welsh person in sight. The car park was helpful, at least we knew the car would be safe from all the waifs and strays outside. We get to the hotel at 10, obviously knowing we wouldnt be able to check in, but to let the staff know we were about. That was a pointless effort, we came back to the hotel at 4 to check in, but the rooms weren't ready. It says the check in starts from 3. We finally checked in at about 4:30, to different rooms. Asked if we could have rooms on the same floor at least (bare in mind, we did book these rooms back in august. So they had enough time to sort this enquiry). 2 rooms were on the 6th floor and 1 was on the 7th, well done... Not. The rooms were the best part of the experience. Bath, shower, kettle and selection of teas and hot chocolate. Comfy bed and warm rooms. So it wasnt all bad, but wouldnt visit again. The staff didnt seem on the ball and really bad ability to sort any problem, even tho they had 3 months to sort out request. Just another hotel chain treating guests as numbers and money, than actual people...

Lovely hotel. Although a little confusing to understand exactly what the name is currently. Rooms are very spacious and clean however maintenance could be a little bit better. The renovated rooms that are excellent and of a high standard including loads of space coffee machine and plenty of storage including a safe for personal belongings. Bathrooms are also excellent and appear to include both a bath and a shower for convenience. The hotel also has a free gym and for convenience swimming, pool, sauna and steam room available at additional charge. Despite having a problem with my room, the staff managed to deal with the issue quickly and efficiently as well as providing me with an upgrade. In summary, I'm happy to recommend this hotel for people staying in the city

We stayed here for the rugby. When we checked in they could not find our reservation and was passed to another member of staff. While waiting for this to be resolved we were given a drinks voucher each. Over an hour later we were still waiting for our room key and the person dealing with us was more interested in showing other guests where the restaurant was before she was questioned again with regards our booking. We missed our restaurant booking outside of the hotel as a result and all she could say was I can get you a taxi. No apology. Hour and half later we eventually got to our room, the shower door leaked, the built in cupboards doors need to be removed and realigned. The bed had two mattress toppers and a large dip to the center clearly a new mattress us needed! Check out was midday. Before we had left the room someone was trying to get in - a member of staff. We had just gotten out if the shower, no shout out from the person with regards being housekeeping and we had to shout for them not too enter. We then heard them knocking on other room doors stating they were housekeeping. Also you could not use the spare facilities as there was an issue. This hotel is supposed to be 4* and was a treat. At best it was 2.5*. Travelodge, IBIS and Premier Inn are more comfortable, professional and welcoming.

I’ve never left a negative review but it’s about time I did. Absolutely disgusting behaviour! I am a spa member but the facilities have been out of use for the past 2 months with no updates of when it will be resolved. The spa has not offered any sort of compensation for the inconvenience. I’ve emailed the spa manager but yet to receive a reply and it’s been 2 weeks. When speaking to visitors staying at the hotel, they do not inform you at the time of booking that the spa facilities are out of use, but instead email you the night before your stay when it’s too late to cancel. To make things worse they changed the opening hours of the gym from 10pm to now 7pm without informing all the members. They clearly to not respect nor value their customers at all. So if your planning on staying don’t, go somewhere else because you will not be respected. Charging premium prices for appalling service. Shame on you for exploiting your own customers

From start to finish, our stay was nothing short of exceptional. The hotel itself is beautiful, comfortable, and spotless, but what truly made the experience outstanding was the staff. Everyone was warm, professional, and attentive, going above and beyond to make us feel welcome.A very special mention must go to Bernadette, who was simply wonderful throughout our stay. Her genuine kindness, attention to detail, and willingness to help made us feel completely at home. She anticipated what we needed before we even asked and always greeted us with such warmth that it brightened every part of our visit.Thanks to Bernadette and the entire team, our time here was memorable for all the right reasons. We would not hesitate to recommend this hotel to anyone looking for not only luxury and comfort but also first-class service delivered with heart. Truly five stars!

This hotel is absolutely not worthy of a 4-star rating — not even close.||The room was shockingly dated, with faded, stained carpets that made it feel dirty and neglected. I paid for a double room and was given two single beds pushed together, which is unacceptable. The windows were so filthy you could barely see out of them. The room was also unbearably hot, and the air-conditioning didn’t work at all.||The bathroom smell was revolting. There was an overwhelming sewage stench — genuinely the strongest and most disgusting smell I have ever encountered in a hotel. It made the room almost uninhabitable.||Trying to resolve these issues was just as bad. Reception didn’t answer the phone, and when I went downstairs to request a room change, there was only one staff member dealing with another complaint. I waited around 15 minutes, during which time she was still handling the first issue and a queue continued to build. The staff I did encounter were unfriendly and rude. Two i saw were on their personal mobile phones and kept me waiting before asking what I wanted.||Breakfast was equally poor and nowhere near 4-star standard. The orange juice was disgusting, the coffee was cheap, synthetic-tasting and undrinkable, and the sausages and bacon were overcooked to the point of being rock solid.|Overall, this hotel is tired, poorly maintained, badly managed, and misrepresented as a 4-star property. Between the appalling room conditions, broken facilities, poor service, and awful breakfast, this was a thoroughly unpleasant stay. I would strongly advise others to avoid this hotel.

My mother and I recently visited this spa for a relaxation weekend, purchasing the 'One Night Spa Reviver package' for £300. Unfortunately, our experience was tarnished by several issues that overshadowed the positives. Positives: Room Quality: The room we stayed in was spacious and well-appointed, providing a comfortable environment for our stay. Dining Experience: The restaurant offered a delightful menu, and the food was genuinely enjoyable. Massage Services: The massages we received were well-executed and contributed positively to our relaxation. Negatives: Facility Access Issues: We were informed that the package included 3 hours of facility use on day of arrival or day of departure, but due to the hotels tight schedule we decided to use the facilities on the morning of our departure, but upon arrival, we were asked to pay an additional £10 each to access the swimming pool and sauna. This was unexpected, disappointing and ultimately really unprofessional. Lack of Amenities: Despite being promised robes and slippers on the email receipt, we never received them, even after multiple requests at the reception. Customer Service: The receptionist was notably extremely rude and disrespectful throughout our stay, which significantly impacted our overall experience. Conclusion: While the accommodations and services had their merits, the lack of professionalism and the issues with our package left us feeling dissatisfied. I hope the management addresses these concerns to improve future guests' experiences.

I first came across this place when a friend invited me on a hen do that involved staying at the Mecure and enjoying the delights of its Spa facilities. Since they had a great special deal on it turned out to be great value for money. There were 14 different spa treatment rooms offering up the usual sorts of massage and facials, and then there was also a beautiful pool area where we could all get together and spend hours catching up, and a bar not too far away!! The room itself was really spacious and comfy and clean and all the staff seems genuinely happy to offer any help they could. The second time I was there, I was working on a film shoot and we were filming up in the penthouse. The rich really do get all the luck because its an amazing space with 3 bedroom I think and the 360 views over Cardiff. Amazing.

This contemporary, 4-star hotel and spa is central and fairly luxurious, located within a few minutes' walk of Queen Street's pedestrianised shopping area and other top city centre attractions. I've been to meetings there, and to the spa and pool area, all of which is very modern. The heated indoor swimming pool's ceiling feels quite low, which I felt made it seem a tiny bit claustrophobic - but with sleek lines and the walls painted white, I think they've probably made the best use of the space they had available. The pool and changing areas were very clean, and this seemed to be the same story throughout the hotel's public spaces - all in all this hotel seems to have high standards and good facilities as well as a top location.

There are a number of hotels in central Cardiff but this is the best. Located on Newport Road a five minute walk from Queen Street the hotel is easy to get to whether by car or walking from the central station. The rooms are huge and the views of Cardiff and across the Bristol Channel are great. Entrance to the spa on the ground floor is part of the package so be sure to pack the swimming trunks. The spa area is the best part of the hotel comprising of a pool, hot tub sauna and steam room, it's so relaxing that you'll never want to leave.

Stayed here for a business awards event with three colleagues. Checkin staff were as we expected.outstanding! Quick check-in, directions to room & off you go. Room & facilities inc bar/restuarant excellent. Room clean, spacious, all facilites present & working. bathroom again clean and very spacious particularly liked the sperate bath & large shower. Only let down was the wifi not connecting at all, out of hotels hands apparently. Barman even ordered us a pizza for delivery to the hotel, very very pleased with customer service received.

We really enjoyed our stay at the Mecure. After being stuck in a so called 5 star hotel resort in Newport for three days for work, wasn't looking forward to being in ANOTHER hotel room. However, stepping foot into our standard double I was pleasantly surprised. The room was a really well thought out and modern space, with cupboards for your luggage and power sockets by the bed. Massive windows with good views of Cardiff and good light blocking curtains. My favourite addition to the room was the diamond bath. Space of one person on each side. Perfect for a relaxing evening in. All the staff were friendly, which is what we've come to find all across the city - a pleasant change from London Life (sorry some clichés are true). Breakfast was OK. Always well stocked with a good selection of breads, pastry and hot food. When you're a veggie however, there's only so much excitement you can muster for baked beans, eggs and mushrooms. Veggie Sausages and other additions such as eggs Benedict were available also at no extra cost. Also included in the price of a room (which we did manage to get a good deal on via booking.com) is access to the Spa facilities. The pool is a good size with a jacuzzi and steam room. We didn't stay in the pool too long due to some splashing badly supervised kids. They weren't that naughty and I always feel bad because most kids are good - but they are blooming annoying when you just want to have a little paddle. The location is brilliant. Close to the Capitol shopping centre, Queens street station and a short walk to most of the tourist attractions - castle and gallery. Clean, Comfortable and friendly. What more can you want when booking a hotel room. I would recommend this hotel highly if visiting the city.

The massive tower that greets you as you enter Cardiff city centre, looming over the Newport Road/Richmond Road junction is the Holland House Hotel and Spa. A four-star metropolitan hotel, with a top quality restaurant open on the ground floor for public use that is surprisingly affordable. This isn't a hotel solely reserved for high-flying executives and socialites, with facilities to cater instead for families, couples and businessmen alike. The hotel has several halls available for hire, complete with stages for music and other performances. These halls are all rather massive though, so to properly fill them you need a sizable crowd otherwise everything just looks a little empty. The staff are exceptionally helpful, being more than ready to accommodate most requests if they're capable . The gym is the usual fare, with weights and cardio machines dotted about the air-conditioned room. It is open to the public though, so depending on the time you use it, you may have to suffer a short wait for machines.

Summing up why I generally prefer boutique hotels, is this one's location on busy Newport Road, stuck in a casserole of industry in which all the ingredients are grey and square. Once you get inside, there is no doubting it's beauty. But to me, an important part of a hotel is how you feel when you pull up to it, especially as I'm writing about the hotel's event function, rather than its rooms. (For those, who've read other reviews of mine, yes, I know, it seems that all I'm doing at the moment is going to balls; I'm at the end of my degree, cut me some slack.) The hotel staff here were helpful, allowing us to switch between smaller and larger rooms as our event grew. However, my main issue with the evening would have to be the price. For what we got, which wasn't quite as much as we got from the Thistle, and certainly not as much as we had from the Park Plaza, I would have expected to be paying less. There's no doubt the evening was a success, and maybe the spa and the views when you actually stay in the hotel make up for this, but when planning an event, I'd be happy to go here... Once I'd checked availability with the Thistle and Park Plaza first.

Here for work. Friendly check-in (they'd all the computery-bits done and ready for me). Upgraded my room as it was slow - nespresso in the room much appreciated, thanks, as was the corner suite. Comfortable bed with two remotes (!?) and really just... pleasant. A nice change *and* a very nice breakfast.

Was here with the wife as she was in town for a conference. What to say it's a nice business style hotel in a good location for Cardiff city centre. Has all the usual facilities, the rooms are nice, very good beds and are corporate quality. Didn't try the food, but that's more due to sleep than anything. The one down side I would say is that the bar was a bit limited when it came to good beers, a bit more imagination on the range of drafts would life this place by a star for me..... what can I say I am a fussy beer drinker.

I hope you don't make the mistake i made and booked this hotel . I have a long list of issues with his hotel which includes; 1, Inadequate parking places at expensive prices. 2, Hotel did not reserve twin room as requested which meant I had to book two rooms. 3, Attended a charity function which was very good . However the management sabotaged the event and money being raised for the sue Ryder charity . 4, Someone was bottled outside the hotel earlier in the night. I do not think this is a safe area because of this . 5, The hotel closed down the charity event by closing the late night bar early . If this had been someone's wedding then this would have been have created a very bad memory ! I also feel sorry that the event was sabotaged by the hotel and the charity I heard lost alot of money due to their behaviour . 6, The hotel attracts many stag party's and when we stayed, there were 120 Argentinian rugby players . Not creating the most pleasant atmosphere. In summary this was very disappointing and the reason for this is poor management . This is a large chain but unfortunately this hotel does not reflect the mercure chain adequately . There are other higher rated hotels than this one so I would say avoid this one as there are much better hotels in Cardiff .

Came here for the bank holiday weekend. Staff were so nice. We got a really nice room, that I rate five stars, hands down. But there spa facilities (steam room, pool, sauna, jacuzzi) were okay. The jacuzzi was lukewarm and it didn't really have bubbles, the steam room was not hot enough.

I came here for a weekend trip, and it was a great deal and soooo relaxing. It was raining outside, and we checked in and immediately went to the pool, hot tub, sauna, and steam room. The spa area was clean and spacious. We came out of the spa so relaxed! The view of Cardiff was great. The room itself was huge and the bathroom had a big tub and shower. I am DEFINITELY coming back next time I happen to be in Cardiff.

I stayed at this hotel recently to attend a charity event but was hugely disappointed. The rooms and other facilities were nice but the management was shambolic. The front desk and other staff was slow and they seemed to do their best to ruin the event I was at. The actual event was great but it was based on the organisers running a bar in the corner to raise money for a charity and the hotel opened a bar directly outside the room at the last minute! Worse yet, they then randomly cancelled the after party that was scheduled for immediately after and started forcibly ejecting all non-residents. I was in a mixed group of residents and non-residents and they even forced the non-residents in our group to leave! I heard from the receptionist the next morning that they didn't have enough staff to run the bar in the after party as they had opened the other bar earlier on! I felt really sorry for the people running the event and the charity, it seemed like they had set up a great event and worked hard to get 300 people there and the hotel just decided to forget the charity and make all the money they could. Based on the event issues and my overall experience of how this particular hotel is run I would not stay there again. It's a shame because I generally really like the Mecure Hotels and the facilities at this one were fine, but a great room is no good if you struggle with everything else!