Mercure Cardiff Holland House Hotel & Spa

We had a suite this time I paid the upgrade the day before, definitely worth it. The views are spectacular. The bar and restaurant is our favourite because there is so much space and it’s spotlessly clean. The staff are so friendly. Location is virtually walking distance to everywhere in the city. Stayed here many times before and definitely staying again.

Lovely pool gym and sauna ! Room service was on point ! Lovely place but the windows were a little dirty !I recently stayed at the mercury and had a fantastic experience. The location was perfect, situated close to major attractions and public transport. The staff were incredibly friendly and accommodating, making check-in a breeze. The room was spacious, clean, and well-appointed, with comfortable beds and modern amenities. I particularly enjoyed the breakfast buffet, which offered a wide variety of delicious options. Overall, I would highly recommend the mercury to anyone looking for a comfortable and enjoyable stay."

When I arrived in Cardiff, Laura at the hotel reception was the first person I spoke to. She was very helpful, kind and friendly. I hadn’t been to Cardiff for a long time and it was nice that the first person I spoke to was so friendly. I really loved the room It was very spacious clean and had all the things I needed. My only regret is that I was only staying one night and couldn’t enjoy it more. I went to the bar in the evening, the decor is really nice and the staff were polite. I just sat there and did some work. It was a very nice atmosphere. In the morning, I went to the gym. The gym is very well equipped for a hotel gym. There is also a pool and I think a sauna, unfortunately they weren’t open that day but I definitely want to use them if I managed to visit again. In the morning, I Had breakfast there was a good selection of things to eat and everything tasted nice. I’d really recommend anyone who is visiting Cardiff and looking for a hotel to stay at this one.

Stayed for two nights and was overall very happy. About a twenty minute walk from the train station and a five minute walk to the centre. The hotel reception, bar and restaurant felt very modern but the room was a bit dated but a very god size. ||Used the restaurant in both nights first night was not the best, second was much better. Typical hotel quality really. ||Breakfast was buffet style and had a good range of fresh food. Was quiet on both days. ||Only downside was the wait to get lifts down, but hardly a major issue. ||Would return

staying a couple of nights here. I booked a twin room, it’s absolutely wonderful and very clean, more spacious than I expected. Service from all the staff is great and seems like nothing is too much to ask! they really go out of their way to make you feel welcome and relaxed. Our first night was great and it’s very very warm despite being winter, had to turn the heating down a fair bit and the room cooled quickly. Had lunch at the bar restaurant and I would highly recommend the soup. Only £7. I think that’s a very fair price in a hotel as well, you get a lot of it and rolls too and it tastes great. I wouldn’t look further for another hotel in Cardiff. Only a short walk from the town as well, but not directly in the town, so it’s very peaceful at night which is ideal if like myself you’re used to living in a rural area. The spa facilities are very clean and again staff in there were superb for service.

Firstly. The use of the pool facilities are no longer included in the price of your stay. It's now £10pp which is a bit of a joke considering the cardiff international pool is only £8.95. This is not mentioned at time of booking or during check in. ||Parking is not included in the price and is extortionate for guests £21. It's cheaper to park in the NCP which is 2 minute walk away £14.50 for 24hrs||We upgraded to a prestige room with panoramic views. Views were stunning however there is little difference to a prestige room to a standard room with panoramic views. The carpets are in desperate need of a wash and there are stains everywhere. ||We opted for late checkout but got locked out of our room when we came back from a walk. |||Breakfast was disappointing. The beans could have been classed as a dessert they were so sweet and the scrambled eggs were like slop. ||My husband and I have been frequenting here for 6 years and have always loved the place but it seems that they just want to cash in any which way, and the rooms just seem to be getting more and more run down. We paid £200 for one night which covered the room and breakfast and late checkout. Absolute joke.

Had a lovely overnight stay. Rooms were spotlessly clean. Dinner and breakfast was delicious as well as the presentation. |The spa was lovely. The treatment was well worth the money.|Staff were lovely and service was quick and efficient. |Would recommend booking a spa package with overnight accommodation again. |Very reasonably priced.

The Hotel is nice enough, staff are helpful. The coffee machine in the room didn't work and the TV had no channels which was a little frustrating when we just wanted a cosy night in to watch a film . The wait when i asked for a vegetarian sausages was very long, ( I assumed there were just be some there as an option) meaning myself and my husband ate separately.

I first came across this place when a friend invited me on a hen do that involved staying at the Mecure and enjoying the delights of its Spa facilities. Since they had a great special deal on it turned out to be great value for money. There were 14 different spa treatment rooms offering up the usual sorts of massage and facials, and then there was also a beautiful pool area where we could all get together and spend hours catching up, and a bar not too far away!! The room itself was really spacious and comfy and clean and all the staff seems genuinely happy to offer any help they could. The second time I was there, I was working on a film shoot and we were filming up in the penthouse. The rich really do get all the luck because its an amazing space with 3 bedroom I think and the 360 views over Cardiff. Amazing.

This contemporary, 4-star hotel and spa is central and fairly luxurious, located within a few minutes' walk of Queen Street's pedestrianised shopping area and other top city centre attractions. I've been to meetings there, and to the spa and pool area, all of which is very modern. The heated indoor swimming pool's ceiling feels quite low, which I felt made it seem a tiny bit claustrophobic - but with sleek lines and the walls painted white, I think they've probably made the best use of the space they had available. The pool and changing areas were very clean, and this seemed to be the same story throughout the hotel's public spaces - all in all this hotel seems to have high standards and good facilities as well as a top location.

There are a number of hotels in central Cardiff but this is the best. Located on Newport Road a five minute walk from Queen Street the hotel is easy to get to whether by car or walking from the central station. The rooms are huge and the views of Cardiff and across the Bristol Channel are great. Entrance to the spa on the ground floor is part of the package so be sure to pack the swimming trunks. The spa area is the best part of the hotel comprising of a pool, hot tub sauna and steam room, it's so relaxing that you'll never want to leave.

Stayed here for a business awards event with three colleagues. Checkin staff were as we expected.outstanding! Quick check-in, directions to room & off you go. Room & facilities inc bar/restuarant excellent. Room clean, spacious, all facilites present & working. bathroom again clean and very spacious particularly liked the sperate bath & large shower. Only let down was the wifi not connecting at all, out of hotels hands apparently. Barman even ordered us a pizza for delivery to the hotel, very very pleased with customer service received.

We really enjoyed our stay at the Mecure. After being stuck in a so called 5 star hotel resort in Newport for three days for work, wasn't looking forward to being in ANOTHER hotel room. However, stepping foot into our standard double I was pleasantly surprised. The room was a really well thought out and modern space, with cupboards for your luggage and power sockets by the bed. Massive windows with good views of Cardiff and good light blocking curtains. My favourite addition to the room was the diamond bath. Space of one person on each side. Perfect for a relaxing evening in. All the staff were friendly, which is what we've come to find all across the city - a pleasant change from London Life (sorry some clichés are true). Breakfast was OK. Always well stocked with a good selection of breads, pastry and hot food. When you're a veggie however, there's only so much excitement you can muster for baked beans, eggs and mushrooms. Veggie Sausages and other additions such as eggs Benedict were available also at no extra cost. Also included in the price of a room (which we did manage to get a good deal on via booking.com) is access to the Spa facilities. The pool is a good size with a jacuzzi and steam room. We didn't stay in the pool too long due to some splashing badly supervised kids. They weren't that naughty and I always feel bad because most kids are good - but they are blooming annoying when you just want to have a little paddle. The location is brilliant. Close to the Capitol shopping centre, Queens street station and a short walk to most of the tourist attractions - castle and gallery. Clean, Comfortable and friendly. What more can you want when booking a hotel room. I would recommend this hotel highly if visiting the city.

The massive tower that greets you as you enter Cardiff city centre, looming over the Newport Road/Richmond Road junction is the Holland House Hotel and Spa. A four-star metropolitan hotel, with a top quality restaurant open on the ground floor for public use that is surprisingly affordable. This isn't a hotel solely reserved for high-flying executives and socialites, with facilities to cater instead for families, couples and businessmen alike. The hotel has several halls available for hire, complete with stages for music and other performances. These halls are all rather massive though, so to properly fill them you need a sizable crowd otherwise everything just looks a little empty. The staff are exceptionally helpful, being more than ready to accommodate most requests if they're capable . The gym is the usual fare, with weights and cardio machines dotted about the air-conditioned room. It is open to the public though, so depending on the time you use it, you may have to suffer a short wait for machines.

Summing up why I generally prefer boutique hotels, is this one's location on busy Newport Road, stuck in a casserole of industry in which all the ingredients are grey and square. Once you get inside, there is no doubting it's beauty. But to me, an important part of a hotel is how you feel when you pull up to it, especially as I'm writing about the hotel's event function, rather than its rooms. (For those, who've read other reviews of mine, yes, I know, it seems that all I'm doing at the moment is going to balls; I'm at the end of my degree, cut me some slack.) The hotel staff here were helpful, allowing us to switch between smaller and larger rooms as our event grew. However, my main issue with the evening would have to be the price. For what we got, which wasn't quite as much as we got from the Thistle, and certainly not as much as we had from the Park Plaza, I would have expected to be paying less. There's no doubt the evening was a success, and maybe the spa and the views when you actually stay in the hotel make up for this, but when planning an event, I'd be happy to go here... Once I'd checked availability with the Thistle and Park Plaza first.

Here for work. Friendly check-in (they'd all the computery-bits done and ready for me). Upgraded my room as it was slow - nespresso in the room much appreciated, thanks, as was the corner suite. Comfortable bed with two remotes (!?) and really just... pleasant. A nice change *and* a very nice breakfast.

Was here with the wife as she was in town for a conference. What to say it's a nice business style hotel in a good location for Cardiff city centre. Has all the usual facilities, the rooms are nice, very good beds and are corporate quality. Didn't try the food, but that's more due to sleep than anything. The one down side I would say is that the bar was a bit limited when it came to good beers, a bit more imagination on the range of drafts would life this place by a star for me..... what can I say I am a fussy beer drinker.

I hope you don't make the mistake i made and booked this hotel . I have a long list of issues with his hotel which includes; 1, Inadequate parking places at expensive prices. 2, Hotel did not reserve twin room as requested which meant I had to book two rooms. 3, Attended a charity function which was very good . However the management sabotaged the event and money being raised for the sue Ryder charity . 4, Someone was bottled outside the hotel earlier in the night. I do not think this is a safe area because of this . 5, The hotel closed down the charity event by closing the late night bar early . If this had been someone's wedding then this would have been have created a very bad memory ! I also feel sorry that the event was sabotaged by the hotel and the charity I heard lost alot of money due to their behaviour . 6, The hotel attracts many stag party's and when we stayed, there were 120 Argentinian rugby players . Not creating the most pleasant atmosphere. In summary this was very disappointing and the reason for this is poor management . This is a large chain but unfortunately this hotel does not reflect the mercure chain adequately . There are other higher rated hotels than this one so I would say avoid this one as there are much better hotels in Cardiff .

Came here for the bank holiday weekend. Staff were so nice. We got a really nice room, that I rate five stars, hands down. But there spa facilities (steam room, pool, sauna, jacuzzi) were okay. The jacuzzi was lukewarm and it didn't really have bubbles, the steam room was not hot enough.

I came here for a weekend trip, and it was a great deal and soooo relaxing. It was raining outside, and we checked in and immediately went to the pool, hot tub, sauna, and steam room. The spa area was clean and spacious. We came out of the spa so relaxed! The view of Cardiff was great. The room itself was huge and the bathroom had a big tub and shower. I am DEFINITELY coming back next time I happen to be in Cardiff.

I stayed at this hotel recently to attend a charity event but was hugely disappointed. The rooms and other facilities were nice but the management was shambolic. The front desk and other staff was slow and they seemed to do their best to ruin the event I was at. The actual event was great but it was based on the organisers running a bar in the corner to raise money for a charity and the hotel opened a bar directly outside the room at the last minute! Worse yet, they then randomly cancelled the after party that was scheduled for immediately after and started forcibly ejecting all non-residents. I was in a mixed group of residents and non-residents and they even forced the non-residents in our group to leave! I heard from the receptionist the next morning that they didn't have enough staff to run the bar in the after party as they had opened the other bar earlier on! I felt really sorry for the people running the event and the charity, it seemed like they had set up a great event and worked hard to get 300 people there and the hotel just decided to forget the charity and make all the money they could. Based on the event issues and my overall experience of how this particular hotel is run I would not stay there again. It's a shame because I generally really like the Mecure Hotels and the facilities at this one were fine, but a great room is no good if you struggle with everything else!