Mercure Chur City West

Clean tidy hotel, friendly and helpful staff. Helped us with our inquiries and gave us options for getting into town. Was a nice experience when bus service included in our stay. Can walk it in 25 minutes. Would recommend.

A 10-minute bus ride (B10, B11, B12, B6) from Bahnhofplatz bus station. The rooms are functional with spacious bathrooms and heated floors, although our room felt cold. The breakfast buffet was standard, but it had few gluten-free and lactose-free options (important: inform them of any allergies when booking so they can prepare). To be a Mercure hotel, we found it below the level of the rest of the brand.

Excellent hotel…stayed before travelling on Bernina express. Warm welcome at reception and great room. Chur card meant travel on buses and entry to some local museums was free. We visited the old town… charming place and will happily return.

We stayed at this hotel as part of a Glacier Express tour package.|Although this hotel is located out of town in a business park / shopping centre it’s only a ten minute door to door trip by bus both to the train station and the old town.|The hotel even gives you a free bus pass.|Our room was one the corner rooms of the building with full height windows overlooking the snowy mountains.|The room was a comfortable size with a walk in shower, coffee machine,refrigerator etc adding to our comfortable overnight stay.|The breakfast buffet was also of a high standard.|The front reception staff are very welcoming.|In fact I would like to send special thanks to Rosa on reception, on our morning of departure I realised I had left some important documentation in the rooms safe 15 minutes before the Glacier Express’s departure. |I rang the hotel and Rosa arranged for the documentation to be posted to our final hotel stay in Switzerland at The Mercure Stoller in Zürich.|This saved me a lot of inconvenience and falling out with my partner over my error.|If we ever returned to Chur this would be our go to hotel, my partner liked the shops too.|Nice to see great service and understating exists today .

Modern hotel which is a short bus ride from the station (arrived off the glacier express). You get a discount card from reception in lieu of tourist tax which gives free bus travel. The reception staff were pleasant and helpful.|The room was large, clean and warm with a comfy bed. Can’t comment on the breakfast as early start for the Bernina express.

Great hotel perfectly situated in Chur for anyone catching the Bernina Express. The Number 6 bus from Chur station takes you to the door of the hotel. The hotel provides a guest pass that means a free return trip to the station in the morning to catch the express. Our room had a spectacular double aspect view of the mountains. Rooms are very quiet with beautiful bathrooms. Towers restaurant provides great food and friendly staff. Receptionist was very welcoming and provided good local advice. A great stay before we ventured into the Alps.

Good location, only 7 minutes from the main Chur train station via bus. Room was very spacious, nice big walk in shower, comfy bed, good views. Check in staff very friendly. Would use this hotel again if I was in the area.

Fantastic stay at Mercure Chur City West. The staff were genuinely lovely, the room spotless, and the mountain views… absolutely breathtaking. It’s about a 25-minute stroll to the old town, but only 2 minutes to the famous Alien Bar, based on the film — worth a peek. The hotel felt like the perfect mix of comfort and convenience, and Chur itself was a brilliant surprise. Would happily come back.