Mercure Johannesburg Bedfordview Hotel

I don’t know where to start. The only 2 good things about this hotel is its location and the staff. I have never stayed at a worse Mercure hotel nor a dirtier one. Some water was spilt on the carpet so I got the towel to soak it up and the towel was brown afterwards!! I couldn’t believe how disgusting the floor was. We had 3 rooms each stay (stayed twice in a week) and each room had different amenities - one room had no aircon, some rooms had 2 and one room had one. The bathroom in one of the rooms was falling apart. One room didn’t have a washing machine (thankfully they moved us to another room so we had aircon and a washing machine) It was just an awful stay because of how dirty and run down the hotel is. It’s definitely not at Accor standard (I’m an All Diamond Member and have had top Accor status for probably 15 years so have stayed at a lot of Accor hotels). The location is great, across from Eastgate. Breakfast was good. Staff were friendly. Please clean the carpets - that would be a start.

I am writing to express my strong dissatisfaction with a very unpleasant experience I had during my recent stay at your hotel. I requested water to be brought to my room. However, the staff member entered my room without knocking after I opened the door. At that time, I was drying important documents on the floor, which the staff stepped on. This caused me great frustration and discomfort. When I raised this issue with the reception, I was made to feel as though I was at fault for opening the door. Such a response is completely unacceptable and unprofessional. Additionally, I was informed that water would either be provided at check-in or available in the refrigerator. Neither was the case. This experience has significantly damaged my trust in the Accor brand. I rate this stay as extremely poor and request a sincere response regarding this matter.

The staff here were friendly, very helpful and professional. Unfortunately the rooms weren't as good as I would expect at a Mercure. The carpet was very dirty. There was a very loud squeak in the water pipe system everytime the neighbouring room ran their water. The safe was broken so we not useful while I was there. There is a mall across the street with lots of shops and food choices. It is convenient to travel to and from the airport from this Mercure.

The Apartment was neat The duvets were not suited for the jhb winter .We were 4 guests that checked in not enough towels were provided the shower design makes a huge mess on the floor which was not nice so using the bath tub was a better option. Well situated opposite Eastgate mall .not enough coffee and tea provided for 4 guests

The redeeming quality is the good location next to a good mall. Rooms have dirty carpets. My feet is dirty when walking inside the room. Glasses are not clean. Insufficient heating in the room. They did give me early check in which was nice. One thing that annoys me the most is that during check in, they charges me in foreign currency which I never agreed to (I wanted to pay in ZAR). I asked the transaction to be voided but the receptionist said it cannot be done...

my sincere gratitude following my recent visit, which marked my seventh experience at your esteemed establishment. I would like to extend a particular thank you to Mr. Louise and Mr. Alex for their excellent assistance with our group's transfer arrangements, ensuring that everything went smoothly for our group of six. Additionally, I would like to commend Mrs. Nelly in the restaurant for her exceptional service, as well as the reception team for their prompt support whenever we required assistance. The level of service provided by your staff significantly enhanced our stay, and we truly appreciated their dedication and professionalism. I highly recommend your establishment to others seeking a memorable experience, and I look forward to returning in the future. Thank you once again for making our visit enjoyable and for the outstanding service provided by your team.

The room is not cleaned properly,the carpet feels dusty and dirty. I didn't have towels in my room repeatedly had to ask for towels. Eventually I had to walk down to reception to keep running after staff to supply me with towels. My pots were not washed and left for me to take care of myself. The apartments are supposed to supply this service. Worst stay ever,I wouldn't recommend it to anyone.

Had lots of problems, airport shuttle didn’t turn up, endless disagreements over whether my room had been prepaid, restaurant accounts incorrect and no invoice, and surly reluctance to pay for a replacement arrival shuttle. Restaurant staff were lovely and food good.