Mercure Kakadu Crocodile Hotel

We spent two days in Kakadu, and decided to stay overnight at the Mercure Crocodile Hotel. Check-in was seamless and friendly, we had wonderful lunch while waiting for the room the be ready. Complimentary herbal tea in the room was a nice little touch. The room was spacious, with all amenities - with direct access to the pool. Love all the local body wash, cream etc - We also had dinner there.. great food selection, and breakfast was a bit let down as for some reasons or another most food that morning was overcooked - dried mushroom and over cooked sausages. But overall great hotel with wonderful location, great for dinner and lunch, and all the amenities. Highly recommended. Jacinta - the Manager, and Chinu (i hope i got the name right) the assistance manager were both very professional and friendly. Highly recommended. Will come back when we are back in Kakadu

We stayed for 3 nights, loved the foyer & amazing Indigenous art, the rooms were spacious, bed super comfy, pool lovely to swim in after a hot day & great with shade all over the pool, lovely gardens, everything really beautifully presented. We really enjoyed our stay here. Right On the doorstep of Kakadu & easy to head out & explore all of the wonderful places nearby. Thanks so much. So good ;-)

I cannot overstate the exceptional customer service by hotel and restaurant staff. Even though mistakes were made, instead of lies or blame, staff took complete ownership, rectified it and we all commented how admirable that was. The staff went out of their way to accomodate our toddler, so kind patient and engaging. They were detailed and informative. The quality of reception and restaurant was a really lovely surprise. Rooms are a tad dated but clean and quiet and very comfortable.

Upon entering the reception, you immediately sense that this is the finest hotel in Kakadu, with a clear commitment to supporting Aboriginal art and the local community. While the hotel room may feel a bit dated, it is clean, spacious, and very comfortable. They’ve also provided a humidity extraction machine in the room to keep the environment comfortable

One of a kind accommodation in the middle of the national park. Architectural gem not many people know about. Excellent and really caring management team. Rooms could be a bit more fancy or of modern design but hopefully it comes later according to the general manager's promise. Restaurant is excellent for having dinner, top level food, though surprisingly has a pretty humble choice of meals for lunch and breakfast. Kitchen is traditionally closed 2pm - 6pm so for people arriving by the check in time it's frustrating. The bartender is engaged and cocktails are nice.

Very nice place to stay. Very central in Kakadu. The staff here very helpful. They are mostly students of work visas enjoying the country. Nice restaurant and in November it is the only restaurant open! Very nice swimming pool, which was an asset as it was extremely hot at this time of year.

The service people were approachable, professional and efficient. The bed wasn't very comfortable in the room and there were only powerpoints on ine side of the bed. The bathroom was also dated and having to step into a bath to shower is not convenient. The food and beverages in the restaurant were overpriced and the quality of food was average.

Friendly and helpful staff. Clean and refreshing pool for kids and adults to enjoy. Good food. Awesome holiday activities with movie nights, reptile interactions and water slide. Loved our stay and so did our boys. They didn’t want to leave.

Could I give it fewer than 1 star? While Kakadu National park is worth the visit make it a day trip from Darwin. This hotel is filthy, understaffed and poorly run. Example have 2 people in the room get 1 towel have 4 people on the room get 1 towel. When a request for additional towels was made we were told they would get to it when they could. Several calls later we were told they just didn't have enough towels. We didn't expect much when it wasn't listed in Fodors and we weren't surprised. Definitely DO NOT visit.