Mercure Kakadu Crocodile Hotel

We had a good stay here. As some of the reviews mention, the rooms / bathrooms are a bit tired but they are perfectly fine and clean. The shower is in the bath tub (not sure if that is the case for all rooms). We booked a courtyard room to make sure we were on the ground floor.||The WiFi works well but we couldn’t get casting to work on the tv. The tv had the usual free to air channels. The air conditioning was good. The little bar fridge was excellent.||The restaurant was great. The breakfast buffet had good choices. We really enjoyed the dinner buffet - the beer battered barramundi and yellow chicken curry were stand outs. We would recommend dining at the restaurant.||The staff at the hotel / restaurant were really nice and helpful. Parking is easy. We loved the novelty of the crocodile shape. It is worth spending some time in the hotel art gallery. We didn’t go in but the pool looked good.

The public spaces are lovely. The staff is absolutely wonderful. The rooms were comfortable if a bit dated. The bathrooms are in need of complete overhauls. Though clean, they were beyond shabby. ||Also it would be wonderful to have a couple of comfortable armchairs. The room was quite large and could easily accomodate a couple of armchairs. Insted, there was no place to sit but the beds or the one desk chair.

I’ve seen really bad reviews of this hotel but want to correct the record. Yes, it’s a little dated but the rooms were very comfortable and clean and the staff were all very helpful and eager to please. Given how isolated it is in the beautiful Kakadu country, it’s comparative luxury. The pool and gardens in the centre were beautiful with lots of tables and chairs so pack some beverages and snacks and enjoy an evening sun-downer (or you can purchase these things from the restaurant). Speaking of the restaurant, we were blown away by the food. It was delicious and had trouble choosing between the al-a-carte or buffet every night (btw, the kangaroo was by far the best!!). The breakfast buffet was sumptuous which is exactly what you want ahead of a day full of beautiful walks. We are a family of 5 (3 grown kids) and one of us is coeliac and dairy free which was well catered for by the restaurant. If you’re not a camper, this is the place to stay!

We arrived here after a very long day of travelling and hiking around Kakadu. The service we experienced throughout from check-in to check out was great. The rooms were clean, good size and the beds really comfortable. The buffet dinner was of a high standard but it as the service received from the Manager Jacinta that made the night. She was as good a restaurant manager as we’ve seen in a long time…… positive, polite and took everything in her stride despite it being busy. I’m not one to write reviews but she made the experience at this hotel so much better.

As a couple we booked a queen courtyard room, only to be given a twin-bed double room on arrival due a room issue. These situations always create an opportunity for a business to “delight” a guest, but compensation of two house wine vouchers doesn’t cut it in my book. You need to do better Mercure Kakadu.||The room itself is nice enough - had a coat of paint at some stage but the bathroom sad and dated.

Whilst we didn't stay there, we had dinner one night and breakfast the next. The dinner had 3 bus loads of people arrive not long before us so it was very busy. They were a little understaffed which caused a delay however the food was excellent. Would gladly recommend.

There were some problems during our stay; Firstly, our booked room type was not available on arrival so we had to change rooms the next day. Secondly, there was a fire alarm with an instruction to evacuate at 4 am the next night. The facilities and were however comfortable and the reception and restaurant staff were good. Overall, however, we had a good stay.

Great place. Not sure where else you can stay in a crocodile shaped hotel. Great location for park access don’t miss Jim Jim Falls and Arnhem land tours or self drive if you have good 4wd. Restaurant is great but avoid the Kangaroo steak as the flies go crazy for it and swarm even inside as they’re trained for thousands of years to go for the kangaroo meat smell. Clothes washing really cheap only $4.50 a wash load in hotel laundromat. Pool really nice. Prices on indigenous art competitive. This hotel is an oasis in a very remote place that we called home for four nights.

Could I give it fewer than 1 star? While Kakadu National park is worth the visit make it a day trip from Darwin. This hotel is filthy, understaffed and poorly run. Example have 2 people in the room get 1 towel have 4 people on the room get 1 towel. When a request for additional towels was made we were told they would get to it when they could. Several calls later we were told they just didn't have enough towels. We didn't expect much when it wasn't listed in Fodors and we weren't surprised. Definitely DO NOT visit.