Mercure Maldives Kooddoo Resort

The Mercure Kooddoo We could not fault the care and kindness shown us by ALL the of the wonderful team at the Mercure. We absolutely loved our stay and were so disappointed for the beautiful staff who had to shut the resort and move all guests a Safely to other resorts in the surrounding atoll due to a break down in the power plant that generated electricity for the resort. We loved the two days we were able to enjoy all of the facilities at this excellent and intimate resort and would have loved to stay on. The professionalism of all the staff from management down was exceptional. They were able to move all guests in safety to surrounding resorts where room was made for us. They even managed to provide us with an exceptional meal using only bbq’s and battery powered table lamps to light the dining area by the pool. We would return to this wonderful resort in a heartbeat and send our love and best wishes to everyone who worked so hard to make our stay and our transfer so seamless when we had to evacuate late at night. Our beachside villa was beautifully appointed with just a short ten metre stroll onto the beach. The food in both Alita and Vista restaurants was of the very highest standard. Sadly we did not get to do some of the activities on offer but did love our reef snorkelling experience. Thank you to everyone at the Mercure and to thank you to Raushan who both met us and farewelled us at the airport. Thank you all!

We booked from the 6th-13 Jan at this resort and on the 7th we were told there was a power outage and we had to relocate to a different resort. All the power was still running and I was getting communication from people that some guests would be staying… We were advised we had to pack at 1:30 so we went to our rooms and waiting with our luggage packed. We missed lunch because of this. Then after hours of waiting they told us we need to be outside with our luggage at 3:30 which we did. They left us waiting for another hour when they finally told us we could just go and wait by the pool bar. They wouldn’t allow us to eat any food from there without paying even though they made us miss lunch. WE ARE ALSO ALL INCLUSIVE. We were reassured when we moved we would be put in the same or better kind of resort and that we wouldn’t get a resort that was not 18+ because that’s what we paid for. After hours of waiting we got told we were actually going to the Pullman which is a family resort and that there’s no guarantee that we will get the over water villa we paid for. At reception they tried to force us to sign a letter saying we wouldn’t ask for compensation and were very rude to us when we refused, saying they have to pay for our new hotel and that we should be grateful. We paid over $12000 for this holiday I deserve to get for I paid for. They were so so aweful to us and actually made me cry. Our stay at the Pullman how has been horrendous because Mercure sent them over a booking that makes us change rooms every few days so we have even be able to unpack and get comfortable So so unhappy with this experience

My partner and I stayed at the Mercure Maldives Kooddoo for six days, hoping for a relaxing all-inclusive Maldivian escape. The natural beauty of the island and the dedication of the frontline staff were outstanding — but poor management decisions and inaccurate advertising left us extremely disappointed.||Resort Facilities Not as Promised:|Several amenities advertised as part of our stay were unavailable for the entire trip — the 15-minute tube ride, karaoke room, and kayaks were all out of action. Only paddle boards and snorkeling were available — and even that wasn’t smooth: I had to replace my snorkel mask twice due to constant leaking.||We also decided to use the tennis court and were provided three balls that were nearly unusable — most of the felt was gone, like dog chew toys. Small detail, but it speaks volumes.||There were also cracked tiles in our bathroom, showing basic maintenance issues being ignored.||Dining: Staff Fantastic — Premium Restaurant Underwhelming|The restaurant staff and chefs were fantastic — genuinely doing everything they could to accommodate requests. The care they put in is a real highlight.||However, the “premium” Italian restaurant, Vista, was underwhelming. We don’t expect authentic Italian cuisine in the Maldives — but we do expect imagination:|• Starters like arancini and the pastas were fine|• But the mains (“secondi”) were just a piece of protein with the same blanched vegetables, plate after plate|• No starches, no variety, no thoughtful presentation||For a restaurant marketed as a premium experience, the food felt unfinished and uninspired. |The buffet breakfast and lunch were fantastic even though we aren’t buffet people but some of the theme buffet dinner nights were a let down especially the seafood bonanza and grill nights.||Unfair Arrival & Departure Experience:|We arrived in Malé at 11am but couldn’t be transferred to the island until 3:30pm. By the time we checked in, it was nearly 5pm half a day of our paid stay gone.||Older reviews said the resort used to offer late checkouts and extended all-inclusive access to compensate for these unavoidable domestic flight delays. But new management has removed that entirely.||All-inclusive access stops at 12pm on checkout day, and you must leave your room by 1pm. We were then left sitting in the restaurant/bar area watching other guests continue enjoying their all-inclusive benefits while we were cut off until our 4:30pm transfer. Then another long wait in Malé Airport until our 11:20pm international flight.||This is simply an unfair way to treat paying guests, especially when arrival delays are completely outside our control.||Staff: Incredible People Doing Their Best|Credit where it’s due:|• Restaurant staff & chefs: outstanding service and attitude|• Roshan at reception: helpful, polite, exceptional support|• Our concierge, Yusuf: informative but tried to add charges wherever possible, including an unnecessary extra night when we upgraded our room for two||There is also a pool bar menu clearly labelled “exclusive for all-inclusive guests,” yet items were suddenly chargeable once ordered very misleading and frustrating.||Final Thoughts|The island is stunning. The frontline staff care deeply and are doing their best. But management policies, unavailable facilities, and poor upkeep heavily detract from what is advertised as a premium, carefree all-inclusive experience.||With the right leadership and guest-friendly approach, this could easily be a 5-star resort.|Right now, it does not deliver what it promises.

We were booked at Mercure Maldives Kooddoo (7–13 January) but never made it to the resort. After checking in at Malé Airport at 9am, we waited in the lounge for our domestic transfer. At around 11:10am, a resort representative informed us there had been a generator failure and the resort was closed. No prior notice was given. From 11am until around 6pm, we were left waiting with minimal information. We were repeatedly told options were being “worked on” but were not given any formal alternatives until late afternoon. Throughout the day, the only option consistently pushed was a hotel in Malé, despite us having specifically booked Kooddoo for its seclusion and natural reef. As a result, our entire first day was lost. We also paid for domestic flights that became unusable when we were ultimately moved to a Malé-based resort accessible by speedboat (which is typically complimentary). We repeatedly asked for written confirmation of the cancellation and the reason for it but were not provided with any documentation at the time. To date, we have still not received anything formal from the resort. The lack of communication, prolonged delays, and failure to honour the booking made this a very disappointing start to what was meant to be a special trip.

Mercure Resort Kooddoo was fantastic. We had completed a full on 12 day tour of SriLanka and this was exactly what we needed to relax before we headed home. We chose a beach villa which was bigger and better than the impression we had from the photos. All villas are stand alone so no adjoining walls and very quiet. We were very content to snorkel and swim out from our little beach and enjoy the afternoons on the deck of our villa. We chose the all inclusive package which was great. The food at the buffet restaurant was very good and the Italian restaurant Vista, over the water was wonderful. There was a great selection of food and drink to choose from.|The staff were delightful and went to great lengths to make us feel welcome going above and beyond for my husbands birthday. |Our flight to Kooddoo was a late one so we missed an afternoon and sunset, but made it in time for the dinner service. My advice would be to make sure you’re in Male’ for the earlier flight if possible to maximise your time on the island paradise. Similarly we were told we needed to be on the 5.00am flight out which we declined and chose to take the 9.00am to get our connecting flight. I don’t believe you can book specific flights to and from the island, but if you are in Male’ earlier in the day for the inbound flight you have a better chance of arriving earlier. Having said that the complimentary lounge facility at Male airport was pretty good. |Overall a nice vibe and very relaxing. Yes we’d go back again!!

The resort is in a serene location away from crowds which makes it a good place for a quite relaxing vacation. Resort was very well maintained and the staff was extremely courteous and helpful. The staff ensured that our stay was as comfortable as possible, specially around catering to our dietary needs promptly. Kudos to the staff for making the stay pleasurable. Only suggestion is to share the activities schedule before hand with the guests so that they can plan accordingly as the slots tend to get full quickly or guests might miss out on some activites which happen only on specific days.

Incredible experience! We came for our honeymoon and the staff were so attentive. Couldn’t fault the food, buffets I don’t normally associate with such amazing food as they provided. Drinks never stopped flowing as well! The reefs and sea life was better than I have ever experienced!

We stayed at the Mercure Koodoo for a second time recently. Once again, it was absolutely fantastic. They were so kind to ensure we got the room we asked for as it was both our 50th birthday trip. The resort is smaller than others so it makes it feel more private. In addition, being an adult only resort made it calm and relaxing. The staff are absolutely amazing!!! I can’t stress enough how wonderful, attentive, friendly and non-judgemental they are. A special shout out to Jo-Ann for going above and beyond each time we saw her !! Thank you also to Poppy, Ibrahim and Shifa for their amazing service - you all made our stay awesome! We will definitely be back for a 3rd stay sometime :)