Mercure Perth On Hay

I recently had the pleasure of staying at Mercure Perth on Hay, and I can confidently say it was an amazing experience from start to finish!✨ The Stay: From the moment I arrived, the staff made me feel incredibly welcome. Their hospitality was top-notch, always friendly and ready to assist with anything I needed. My room was spotless, well-appointed, and had one of the most comfortable beds I’ve ever slept on. The location was also perfect, making it easy to explore the city.🍽️ The Breakfast: Hands down, one of the best parts of my stay! The buffet was well-stocked with fresh and delicious options, from warm pastries to a hearty selection of hot dishes. Plus, the coffee was fantastic—exactly what I needed to kickstart my day!If you’re looking for a comfortable, centrally located hotel with exceptional service and a great breakfast, I highly recommend Mercure Perth on Hay. I’ll definitely be back!#MercurePerthonHay #HotelStay #LuxuryTravel #AmazingBreakfast #PerthHotels

We were a bit put off by the negative reviews so didn’t really expect much. However from the moment we stepped into the hotel we were pleasantly surprised by everything. Staff welcomed us at the reception with a smile and assisted us with the check-in. The room was spacious with a lovely view over the Cathedral grounds. Bed was very comfy and we had an excellent sleep. The hotel is central in Perth CBD and close to the river as well. Breakfast was sufficient and it’s nice that you can sit outside as well. All up a very enjoyable experience and we couldn’t fault it. We will definitely be back.

Very tired room in need of updating, which I don’t mind providing it’s clean. Upon arrival there were visible signs of filth such as dirty tissues under bed, dirty bath & mouldy areas in bathroom, dirty fridge that needed defrosting, a chair that was fit for the dump, stained lampshade (see photos). However the room was a good size with balcony. Staff were very friendly. I also got food poisoning from a salad eaten in restaurant. Underground parking for guests. Walking distance to Perth shopping etc. If you’re on a budget it’s OK but I would not stay here again.

I wasn’t sure about the hotel due to some negative reviews but how different was our experience! We thoroughly enjoyed our stay at the Mercure. All staff were lovely and helpful. Room was a good size, loved the bed and we had a nice view from our room as well. The location was ideal, central to everything in the CBD. We will definitely return.

Initially, we were a bit worried as we had emailed the hotel 36 hours earlier to inform them of our arrival in Perth after midnight, but we didn’t receive a response. When we arrived at the hotel around 1:30 AM, we found the main gate closed. However, after pressing the intercom, a receptionist promptly opened the door and provided us with a smooth and efficient check-in. We were so relieved! The receptionist also mentioned that the hotel offers 24-hour reception.

This hotel is centrally located which is great. The rooms are comfortable however need a bit of a refresh. The one I had felt functional but warn out.

Expected gym, pool and decent room. Thought I was booking the other Mercure, was very disappointed to find the one I had actually booked. Hasn't been looked after for a long time, damp on walls, basin/sink cracked, had to crouch in the shower and rooms cabinetry very tired and worn. Staff were good though.

Very clean, polite staff, nice food. Towels were big and thick, toiletries lovely. My only issue was the paper thin walls and the very low shower. I had trouble washing my hair and I'm not that tall. I also heard every bit of the very good time my neighbours were having.