Mercure Perth

Stayed this hotel for just one night, the pros are its budget friendly and the location is great, you can easily walk anywhere in the city. The cons are that the hotel itself self is not great. Our room smelled of smoke, and had a ‘motel’ feel. The pool was quite a distance from our room, two elevator rides, many stairs and doors later we got there. The water was lovely and warm, but you could not stay in the pool area longer than 30 minutes. There were only a handful of seats and no sun umbrellas or shade, the area is small, so with just a few families there the area was full. Maybe that is why there is no shade or sun umbrellas, to keep people rotating through the pool area and stop it becoming over crowded.

A last minute trip across to Perth resulted in low availability of hotels and Mercure Perth was one of the only Accor Group options. Being an Accor+ member usually comes with good service and a nice welcome, but not here. At check in there was no conversation, just a room key with no explanation of any hotel amenities. Upon prompting for advice on the parking availabilities, the staff member referred me to a sheet of paper and stated she had no idea of any prices even though: 1. She works there and probably explains parking options multiple times a day. 2. Prices were actually printed on the sheet. The room was good and the bed was comfortable. Although a refresh does seem due… No bathroom amenities were provided (except standard soap/shampoo/conditioner). The shower soap was completely empty. The ladies at check out didn’t seem interested and there was no conversation. The second staff member was showing the person serving me something on their phone during this process. Overall, no engagement with guests. I did receive a complimentary bottle of wine delivered to the room as a gold Accor member, however it’s hard to increase a hotels rating because of that as it is generally a perk at every Accor hotel. Improvements are definitely needed.

The location and room size were the only satisfactory aspects of my stay. Beyond that, the overall service delivery fell significantly short of expectations. There were no basic amenities provided — no bottled water, toiletries, or even bathroom slippers. What was more disappointing was that our used towels from the previous night were simply refolded and placed back in the bathroom instead of being replaced. There was also no on-site parking, which meant incurring additional costs at Wilson Parking over a two-night stay. While this was my first time staying in a hotel in Perth, the experience was far below what I’d consider acceptable, and I would not recommend this property based on my stay.

Stayed 1 night. Reception staff very friendly. Ideal central location for attractions in town.|Spacious very clean room.|Bedroom has 2 very comfortable clean king bed.|Room has 1 chair, kettle, AC, TV. and fridge.|Bathroom is ensuite shower and toilet and clean with toiletries. |Free very good WiFi. |Electric  sockets near bed. |Small Pool area with towels. |Buffet breakfast good selection, bacon. Sausage, eggs, veg, pastries, toast, croissants jams, yogart juice, water, coffee, 5 cereal choices, cold meats and cheese, and fresh fruit.|Really nice hotel.|I Would recommend. As Good value, great location.

My son and I had a wonderful stay having all staff very friendly and helpful throughout our 6 night stay, with nothing being too much. Clean amenities, tummy buffet breakie, cafe food delicious and best espresso martini in your cool vibe cocktail lounge. My high light being the roof top pool 🙌💙 a touch of luxury no other establishment offers Highly recommended to families being close to kings Park, Zoo.amd the Christmas lights and activities close by during the holiday period. Thankyou again to all staff and Management at the Mecure you're all amazing!! WIshing you all a Merry Christmas and Happy New Year ✨️

Since there was an incident at my house, I came to the Mercure Hotel for less than 24 hours. While I was staying the night I ordered room service, it took an entire hour just to get my room. Although the food was good and the the pool was warm, they had no spa! Now on the signs they say spa and pool floor 13 but I looked everywhere and NO spa anywhere. But the staff was very friendly to me. Buffet breakfast a hit, and there was so much too choose from.

The staff were pleasant and helpful. The breakfast was well thought out as it had more variety than I have seen elsewhere. The bathroom in our room was very dated and leaking so this gave me concerns about mould although I didn’t see any. The room itself was practical and clean. Overall it was a positive experience.

The hotel did not feel very 4 star and the toilet had leaks and cracks and the aircon did not work properly so i was perspiring every night. However the saving grace was always the employees. Dushan and Daniel was very helpful and professional towards us and assisted us each time we had a need during our holiday. On the last day the weather had turned very hot suddenly and I was beginning to feel unwell and Daniel was helpful towards us as we were getting to our late flight. I truly appreciated their assistance and kindness.