Mercure Perth

A last minute trip across to Perth resulted in low availability of hotels and Mercure Perth was one of the only Accor Group options. Being an Accor+ member usually comes with good service and a nice welcome, but not here. At check in there was no conversation, just a room key with no explanation of any hotel amenities. Upon prompting for advice on the parking availabilities, the staff member referred me to a sheet of paper and stated she had no idea of any prices even though: 1. She works there and probably explains parking options multiple times a day. 2. Prices were actually printed on the sheet. The room was good and the bed was comfortable. Although a refresh does seem due… No bathroom amenities were provided (except standard soap/shampoo/conditioner). The shower soap was completely empty. The ladies at check out didn’t seem interested and there was no conversation. The second staff member was showing the person serving me something on their phone during this process. Overall, no engagement with guests. I did receive a complimentary bottle of wine delivered to the room as a gold Accor member, however it’s hard to increase a hotels rating because of that as it is generally a perk at every Accor hotel. Improvements are definitely needed.

The staff were pleasant and helpful. The breakfast was well thought out as it had more variety than I have seen elsewhere. The bathroom in our room was very dated and leaking so this gave me concerns about mould although I didn’t see any. The room itself was practical and clean. Overall it was a positive experience.

I was allocated on the fifth floor. The room is spacious, has a bar fridge, microwave, hair dryer, iron and ironing board. A safe is also provided. The TV is one of the biggest i have seen in a hotel. Thick curtains to block out sun light. One chair, table and a single seater leather chair. Tea, coffee and kettle is also provided. Everything is within walking distance

Old basically clean. Good bed. Housekeeping....poor..replaced towels empty bin made bed no surfaces wiped. No re stocking of tea coffee milk left dirty cups and saucers in room. No vacuuming. Not 2 housekeeping standard worse I've seen

Yikes, Mecure, put some of your revenue back into a refresh. The only new thing seemed to be the carpet and it wasn’t attractive, not to mention thick carpet is frustrating for suitcases to drag on. Bathroom full of mould, scuffs and dents in walls and tiles everywhere, I don’t have the energy to go into full detail because I’d have no idea where to start. Look elsewhere. I usually stay at Marriott properties as I work for one of their brands. My Mum had booked this one as she likes Mecure hotels. Heavily disappointed, surely this isn’t a Mecure run hotel, must be franchised. If that is the case then Mecure should pull their branding.

Certainly not a bad hotel. The staff were very accommodating to let us check-in before 2pm and the rooftop heated pool was lovely. However there is black mould growing on the ceiling of the room and stained/damaged lamps that kept flickering.

Hi Management of Mercure Perth, Thank you for allowing me this chance to share my recent stay experience. The breakfast offering was good and appreciate the quiet ambience in the bf area. The staff on duty (sorry was not able to get her name) was really friendly, and my appreciation to her for being attentive to all the guests' needs. However I am disappointed that despite paying for a Superior Room and Early Check In fees, total AUD294.65, I was not accorded the room type at time of check in. The explanation provided by the Manager was that the hotel was full. The option offered to me was to proceed to a Standard Room first, and once the Superior Room is available, I will be transferred. As someone travelling on business, I am sure Accor Group will understand that this is less than desirable. The reason why I paid for the Early Check In fees and for the Superior room, is so that I have a quick check-in, and settle for a quick rest before I start my day. This is even more needed as I was coming off a red-eye flight. I also did an online check in prior to arrival as well, to avoid excessive time spent with the check in formalities. However, I still have to end up standing at the check in counter waiting for things to be processed, from which the Manager shared that he was trying to move things around. I have no idea what that means, but definitely, not what I was expecting having paid for (1) Done my pre-arrival online check in (2) Paid for Early Check In (3) Paid for Superior Room. As I was too exhausted to wait for the hotel to sort things out, and I had to prepare for the start of my work day, I suggested to just give me any room available. I noted that the Manager offered a complimentary bf, which is a nice gesture. However, the above experience has been poor, despite the guest doing my part to ensure that I receive the minimal standards of service expected of Mercure. I have decided not to make this feedback public, as I am sure this experience is an exception more than the norm. However, I do expect a good answer and resolution to this feedback, and trust that the Management will do the best with a proper service recovery.

My 1st stay here as I was hoping for a better location vs last stay. However a bit disappointed due to hotel high occupancy, so I only had my room at 1230pm despite being a Platinum member. Hotel location is good with Hay St and Murray St within steps as well as Barracks Jetty 5 mins walk away. Hotel breakfast is simple but tasty. Room is spacious but basic and hotel corridor and room quite outdated and run down. Many signs of repairs or touch up needs to be done.