Mercure Perth

We stayed at the Mercure Perth for a staycation last Saturday night and had a fantastic experience. The location is perfect—right in the heart of the city, close to everything. Our room was clean, quiet, and comfortable. Friendly and welcoming staff. Everyone we encountered was helpful and genuine, which made the stay feel even more special. We’ll definitely be back! Highly recommend for anyone looking for a relaxing city escape or visiting Perth.

Hi Management of Mercure Perth, Thank you for allowing me this chance to share my recent stay experience. The breakfast offering was good and appreciate the quiet ambience in the bf area. The staff on duty (sorry was not able to get her name) was really friendly, and my appreciation to her for being attentive to all the guests' needs. However I am disappointed that despite paying for a Superior Room and Early Check In fees, total AUD294.65, I was not accorded the room type at time of check in. The explanation provided by the Manager was that the hotel was full. The option offered to me was to proceed to a Standard Room first, and once the Superior Room is available, I will be transferred. As someone travelling on business, I am sure Accor Group will understand that this is less than desirable. The reason why I paid for the Early Check In fees and for the Superior room, is so that I have a quick check-in, and settle for a quick rest before I start my day. This is even more needed as I was coming off a red-eye flight. I also did an online check in prior to arrival as well, to avoid excessive time spent with the check in formalities. However, I still have to end up standing at the check in counter waiting for things to be processed, from which the Manager shared that he was trying to move things around. I have no idea what that means, but definitely, not what I was expecting having paid for (1) Done my pre-arrival online check in (2) Paid for Early Check In (3) Paid for Superior Room. As I was too exhausted to wait for the hotel to sort things out, and I had to prepare for the start of my work day, I suggested to just give me any room available. I noted that the Manager offered a complimentary bf, which is a nice gesture. However, the above experience has been poor, despite the guest doing my part to ensure that I receive the minimal standards of service expected of Mercure. I have decided not to make this feedback public, as I am sure this experience is an exception more than the norm. However, I do expect a good answer and resolution to this feedback, and trust that the Management will do the best with a proper service recovery.

I arrived at this hotel for the 1st time and choose it for its central location. On arrival , check in was efficient and speedy, however I was not advised there were 2 sets of lifts leading to 2 buildings. I entered the closest lift and went to my level, when I was unable to find my room and was told it was not located in that building, but due to the help advanced by 1 of the maintenance staff "Mathew" he collected a trolley and took me to the correct building and to my room. His level of customer service from back of house was brilliant. I needed to use the bathroom and was confronted by a partially dissolved Stool in the toilet and this was reported on check out showing the duty manager a photo of same for which she was shocked and apologized. Needing a late lunch, I proceeded to the cafe, I ordered fish and chips, it would appear that I had arrived near to shift changeover and then proceeded to wait 50 odd minutes for my food. when I challenged the server over this, she apologized profusely and made amends to my satisfaction.. The last issue was that after advising front desk that housekeeping need to refill the shower gel (totally empty) on my 2nd night they had failed to do this and forced to use alternatives. When all my issues were explained to the Duty Manager Crystal, on check out, she was very empathetic and by the time I left I was satisfied entirely with the outcome. I hope senior management take note that Crystal, Irene, and Mathew are recognized for the outstanding level of customer service that they provided to me during my stay. would I stay there again, yes I would, every hotel had hiccups in their departments, but it how these are dealt with and recognized that matters, in my case i am more than happy with the way in which my issues were dealt with.

Our experience was great!! The rooms are clean and tidy, comfy beds. Room service was punctual and food was nice, the buffet was great with multiple options, can be a little crowded during peek times which is to be expected. The only thing I have to fault is the pressure in our shower, we were only staying for 2 nights so didn't really bother bringing it up at the time as it wasn't a major issue.

Recently stayed here and was absolutely applaud when I got a phone call just as I landed saying they needed my room I booked and paid for which was a double classic queen. There so called upgrade was to a 2 bedroom apparent that was so old! Very dark and uninviting. I complained and made it very clear that I'm not staying in that room and wanted my original booking back. Which took a bit of effort for them to adhere to after I demanded it. Then was placed in a room right under the gym. Thank god for ear plugs. Room service was terrible and not topping up on coffee, tea or sugar. Step in shower in a bath!! Ridiculous for someone who is short. Definitely not worth the money I paid for 6 days.

Extremely disappointing. Were due to stay for three nights, but left after one night. Noise from room next door was like the person was right next to us. No insulation, consequently heard the person in the room next door snore ALL NIGHT. Room was old and tired and the power points were loose, fridge had lost one of its stoppers and would rock every time you opened the door. Window was so dirty, you couldn’t see out of it and the bed sheet didn’t fit the bed. Staff were less than helpful. Felt like we were staying in a 1980s motel. Would definitely NOT recommend!

Very interesting that this hotel is 4-stars. Would urge the Mercure management to have a look and QC. It feels like the staff weren’t paid enough or..heard many complains of not getting things fixed or changing the sheets of the room. The hotel is in need of refurbishment, everything feels so dated. The good thing is that the location was great. Over the nights, there were people shouting downstairs on one night and one protest with drumming on another. The toilet in the lobby is the best.

The most wonderful thing was they let us early check in at 9am. After a night flight, reach hotel at around 9am with tired body. Most happy we could check in early! Great location & services. Friendly staff. Clean room. But I do not recommend their buffet breakfast.