Mercure Perth

Certainly not a bad hotel. The staff were very accommodating to let us check-in before 2pm and the rooftop heated pool was lovely. However there is black mould growing on the ceiling of the room and stained/damaged lamps that kept flickering.

Old basically clean. Good bed. Housekeeping....poor..replaced towels empty bin made bed no surfaces wiped. No re stocking of tea coffee milk left dirty cups and saucers in room. No vacuuming. Not 2 housekeeping standard worse I've seen

Hi Management of Mercure Perth, Thank you for allowing me this chance to share my recent stay experience. The breakfast offering was good and appreciate the quiet ambience in the bf area. The staff on duty (sorry was not able to get her name) was really friendly, and my appreciation to her for being attentive to all the guests' needs. However I am disappointed that despite paying for a Superior Room and Early Check In fees, total AUD294.65, I was not accorded the room type at time of check in. The explanation provided by the Manager was that the hotel was full. The option offered to me was to proceed to a Standard Room first, and once the Superior Room is available, I will be transferred. As someone travelling on business, I am sure Accor Group will understand that this is less than desirable. The reason why I paid for the Early Check In fees and for the Superior room, is so that I have a quick check-in, and settle for a quick rest before I start my day. This is even more needed as I was coming off a red-eye flight. I also did an online check in prior to arrival as well, to avoid excessive time spent with the check in formalities. However, I still have to end up standing at the check in counter waiting for things to be processed, from which the Manager shared that he was trying to move things around. I have no idea what that means, but definitely, not what I was expecting having paid for (1) Done my pre-arrival online check in (2) Paid for Early Check In (3) Paid for Superior Room. As I was too exhausted to wait for the hotel to sort things out, and I had to prepare for the start of my work day, I suggested to just give me any room available. I noted that the Manager offered a complimentary bf, which is a nice gesture. However, the above experience has been poor, despite the guest doing my part to ensure that I receive the minimal standards of service expected of Mercure. I have decided not to make this feedback public, as I am sure this experience is an exception more than the norm. However, I do expect a good answer and resolution to this feedback, and trust that the Management will do the best with a proper service recovery.

My 1st stay here as I was hoping for a better location vs last stay. However a bit disappointed due to hotel high occupancy, so I only had my room at 1230pm despite being a Platinum member. Hotel location is good with Hay St and Murray St within steps as well as Barracks Jetty 5 mins walk away. Hotel breakfast is simple but tasty. Room is spacious but basic and hotel corridor and room quite outdated and run down. Many signs of repairs or touch up needs to be done.

Our experience was great!! The rooms are clean and tidy, comfy beds. Room service was punctual and food was nice, the buffet was great with multiple options, can be a little crowded during peek times which is to be expected. The only thing I have to fault is the pressure in our shower, we were only staying for 2 nights so didn't really bother bringing it up at the time as it wasn't a major issue.

Recently stayed here and was absolutely applaud when I got a phone call just as I landed saying they needed my room I booked and paid for which was a double classic queen. There so called upgrade was to a 2 bedroom apparent that was so old! Very dark and uninviting. I complained and made it very clear that I'm not staying in that room and wanted my original booking back. Which took a bit of effort for them to adhere to after I demanded it. Then was placed in a room right under the gym. Thank god for ear plugs. Room service was terrible and not topping up on coffee, tea or sugar. Step in shower in a bath!! Ridiculous for someone who is short. Definitely not worth the money I paid for 6 days.

Disappointing Stay – Privacy Concerns and Poor Value The only positive was the central location. I was told I’d received an upgrade on arrival, but the room was outdated, rundown, and in need of refurbishment — even the Curtains didn’t close completely, they were not long enough! Room floor had stains, blinds had stains there was also something on the roof unexplainable. The lights were mis-matched - one cool and one warm. The room was also right next to the gym, constant noises coming from there! I stayed for over a week and requested daily that my room not be cleaned due to work and privacy needs. Despite assurances, staff continued to enter my room until the day before I checked out. This repeated disregard felt like a clear invasion of privacy. Parking was another issue. I asked whether the valet price was comparable to nearby options and was told yes it was— only to later find nearby parking for $8/night, while Mercure charged $45. Car retrieval was slow, with the longest wait being 30 minutes. Overall, poor service, lack of respect for guest requests, and not worth the price. To make matters worse, I submitted a formal complaint through their website prior to the end of my stay — over six weeks ago — and have yet to receive any response.

The basics were not there in the room 1327. The phone had no markings of reception or room services number. The soap dispensers were empty. The Iron was not working. I had a late flight in and I was counting on ordering room service which was suppose to be open 24/7. The reception advised that there was only ham and cheese sandwich. I am vegetarian so there was nothing to eat. Very disappointed. These are basic services even in a 3 star.