Mercure Resort Sanur

Firstly, I would like to thank Mr Samuel Theodorus, the hotels Guest Experience Manager for his efforts to make our birthday stay special, we both appreciated it. Pros: Mature well kept gardens leading to the promenade, beach and a choice of alternative restaurants. Towels are provided for the pool areas and beach. Beach beds and brollies are provided for hotel guests. Nice pool areas and beds were always available during our visit. Friendly staff and a special thank you to Ayu and Ranum at the Spa for the excellent massages. Cons: whilst very friendly, a few of the staff seemed quite immature and unaware of their surroundings. The linen in the room was often dirty and in some cases did need replacing as it is worn. We had to request a linen change and on a couple of occasions had to ask for hand towels as housekeeping removed them, but didn’t replace. The shower wasn’t very powerful and the water never very hot, we never needed to add cold to the mixer. We were also disappointed in the quality of the food. During our stay we raised our concerns with Samuel, the Guest Experience Manager, and we felt that he sincerely listened and understood our feelings. He also assured us that the management would look at some extra staff training to overcome the issues where possible, mainly housekeeping.

I highly recommend this hotel. With beautiful thatched roofs everywhere and all the comforts you could think of. Great hotel, beautiful gardens, easy access to the beach, nice clean swimming pools. Fantastic food. Healthy options with Balasian food also on the menu. The best thing about this hotel is the staff. Beautiful staff, who bent over backwards to help and make my holiday excellent. They smile at me every time I walk past, which really cheered me up. Even though some of the staff could not speak English, they were all so very polite and respectful. Wearing traditional uniforms and taking pride in their appearance. Every night there was an opportunity for entertainment and a different option for buffet, on the beach or at the stage area or in a different location in the gardens. I was very impressed by all the hard work and thought that went into the good service I received.

We thoroughly enjoyed our stay and Accor members are very well looked after here. Yes the resort is dated but we felt as though this makes it the real Balinese experience. The gardens and buildings are authentic and beautiful. Our room was spacious, cool and clean. The resort is at the quieter end of the beachfront. The spa massages were excellent. Great communication with guest relations. Beautiful service from all staff in all areas.

Overall this is a quality of a 3 star hotel. I would avoid this hotel next time. Cons: towels and bath robes are not fresh. Tons of mosquitos in the room. Only 1 restaurant and hardly any tables with beach view, food is not outstanding. It's a cheap hotel so you cant expect quality from other guests. I added breakfast for 25USD, IT IS NOT WORTH IT. Pros: value for money. 2 pools and next to beach, lovely architecture. Staff are friendly.

Stayed at the hotel for 8 days. We were very satisfied! What I especially liked: 2) well-kept territory 2) chic breakfasts 3) friendly staff 4) daily cleaning, clean towels and free water. The beach is a 2-minute walk away, there are sun loungers and umbrellas. We'll stay here again! Thank you very much!

An amazing stay! The room was clean, spacious, and comfortable. The hotel staff were very friendly and attentive. Breakfast was varied and delicious. The location is strategic, close to the city center, making it easy to get around. Definitely will come back here again!

Stayed here as a family holiday with our two sons (18 and 21). The boys had separate rooms to us. Our first allocated room, we were not that happy with and the staff were lovely and gave us another room with a better outlook . It is a large resort , straight in front of the beach. It is a little older so don’t expect anything new from the rooms. They have a mini fridge and are spacious. Staff cleaned whenever you needed which was great. Breakfast choices were good, from eggs ,pancakes to Asian style, croissants, toast and fresh fruit.|We also visited the little cafe next to resort , they had yummy breakfast bowls (acai bowls).|Some afternoons we happily lazed in the sun loungers at the beach and drenched our thirst with a biting from the beach sellers. |No hassling here at the beach though.|We had dinner at the Mercure and it was fine.|All the staff were helpful and lovely.|It is situated a little away from the main bit of Sanur, but still an easy walk along the beach to the main part. This makes it a bit quieter as well.

Great location, beautiful gardens, interesting architecture. However, it has the feel that upper management are not observant of some run-down facilities. For example, water features filled with leaves, not water. A terrible smell at the rear of the food preparation area. One of the swimming pools has uncomfortably warm water. The evening entertainment is unbearably loud - just look at the absence of patrons. Marvellous location, expensive food, just clean up the act!