Mercure Salvador Boulevard

The hotel is well located, with friendly staff, great breakfast. The rooms are outdated and poorly cared. A better maintenance is need urgently.

If I could give 0 stars I would. My company booked this hotel for me, and it was absolutely TERRIBLE! I arrived after traveling all day from Porto Alegre at 10:30 pm. I was exhausted and just wanted to shower, eat and rest. As a frequent business traveler, I’ve seen a lot of hotels good, bad, marginal and great. This one is one of the worst hotel experiences of my 50+ years of living: Here’s my brutally honest review: 1) My driver couldn’t find the entrance as you have to go through an underground gate, or walk up a gazillion stairs. 2) The front desk was incompetent, they gave me a room with a broken sliding glass door that wouldn’t close. I had to go downstairs to get a new room and then move all my things. They asked if I wanted maintenance to fix it at midnight - seriously???!; 3) The lights in the hallways go off so it’s dark when you open your door; 4) I ordered room service and it was horrible - salty fish and frozen vegetables; 5) The room and bathroom had multiple light bulbs out; 6) Beds - I asked for a queen, but they didn’t have any available. I got the tiniest most uncomfortable twin beds I’ve ever seen. I slept maybe 3 hours because the mattress was the cheapest of cheap and just plain horrible. I woke up with severe back, neck and shoulder pain; 7) Breakfast was worse than dinner. Who puts condensed milk in eggs and has no breakfast meat, and terrible coffee? They do! Even the cheese bread was nasty! Thankfully my company moved me to Wish Hotel….Talk about an upgrade! Save yourself the time, aggravation and drama. Don’t book this motel masquerading as a hotel. It’s just plain bad!!!

1) Corridors were dark as lights were activated by sensors. This is scary especially at night. 2) Breakfast selection is disappointing.

Small water bottle at R$12 each is so expensive The Le Vin Restaurant service was too slow.

Room needs definitely some renovation but rest was ok. Average hotel, not the best mercure.

"I had a great stay at Mercure, and I'd like to thank the entire staff for their service."

Even after warning the Hotel about my schedule flight Me and my wife arrived at this hotel and they said it was fully booked |I sent two days ago a message warning that we will arrive 11pm and they just NOT respected the BOOKING reservation and confirmation and we had to find another place to stay

I stayed at this hotel for a few nights a long while ago and always forgot to leave a review. It's a large hotel with a lot to offer. I love skyscraper hotels and enjoyed the high room with a balcony overlooking the city. It's clean, comfortable, and a great price. There is a very cool, very large mall a short walk away from the hotel. ||||The only downside is the location. Other than that mall, there isn't much else that's within an easy walking distance from the hotel. I actually traveled before it says for the review, but that was the earliest I could select. But overall, it was a great hotel.