Mercure Surabaya Grand Mirama

superb service at Mercure Surabaya Grand Marina a wonderful stay.. the hotel is great, but the staff made the experience exceptional. Special thanks to Mr. Thio (guest experience) and Mr. Rurus (FOM) for their outstanding attention. all the foods was good, the room was comfortable 🥰 highly recommend!

Stay for 5N here and got some issue with the room on the second night.. The aircon was leaking and hot, tell the front office lady and she kindly help to find another room.. Staff was friendly but the other staff (trainee or daily worker or part time) wear black shirt was rude. Please tell them to mind their attitude they working in hospitality industry not at zoo. Overall had a enjoyable stay here..

Had water leaking in the bathroom one night and upon reporting it, they gave me another room to move into. Staff members acted upon requests quite quickly. I extended my stay. Overall it was worth the room rate. I enjoyed the breakfast with many traditional indonesian dishes.

I had an excellent experience while staying here, the best service from Pak Tio and Pak Rufus on arrival, warm welcome and assistance. The room, Cafe and breakfast were super. Very recomended 💙

I recently completed a business trip in Surabaya and, at first, I was genuinely satisfied with the hotel. However, because I was in a rush, I accidentally booked my room extension for the wrong date—next month—when I no longer have any reason to return to Surabaya. As a frequent Agoda user, I know that a free waiver is often possible when the property is willing to cooperate. I immediately reached out, explained the situation clearly, and informed them that I would still be extending my stay for the correct dates. In fact, for the proper extension, I even booked a higher and more premium room category to ensure everything would proceed smoothly. Yet despite this, the property still refused to offer any assistance or flexibility regarding my mistaken reservation. This entire experience has been extremely disappointing. The lack of understanding, empathy, and support was truly disheartening. Because of this, I will not be recommending this property in the future

Suitable for family with kids. Everything is fine except the pillow is soft. I wanna go for city tour and wanted a normal car..but is fully booked. You have no other supplies??? English literacy is below par for the staff here.

A luxurious hotel with friendly staff. The rooms are spacious and clean, with large smart TVs for entertainment. A delicious breakfast menu. Had a wonderful stay here. Thank you.

Location is right at the city centre, easily get a grab ride to wherever in Surabaya. Staff members attentive and friendly. Variety of food offered for breakfast buffet, including western and traditional indonesian style. There is a chinese specialty restaurant as well, and they cook good food. There are 2 resident turtles near the swimming pool happily greeting and taking food from the guests (turtle food can be purchased from the staff). Also a large walk in bird cage.