Mercure Tbilisi Old Town

Hotel is located on the edge of the old town, close to the sulphur springs (you cannot smell them from the hotel) on a very busy road. It’s a perfect location for wandering in to the old town. The internal decoration of the hotel and cleanliness was excellent but the seats in reception were shabby.||The bedrooms are spacious, very comfortable, clean and quiet (despite the busy road outside). The daily bedroom cleaning service was excellent.||Breakfast was below expectations for a 4* hotel, adequate but uninspiring. For example the toaster was pathetic and after putting a slice of bread through it 10x (it was on full power), it just about changed the colour of it. There was no melon, smoked salmon and the bacon and sausages weren’t up to British standards. Coffee (self service) cups didn’t fit the saucers. Service was very variable.||Somewhat perversely, the same area became a steak restaurant later in the day and the food quality was excellent.||The rooftop bar open from 5pm was pleasant and the limit menu decent.||The gym in the basement was well equipped.||The hotel lacked somewhere light and airy to sit during the day and enjoy a coffee. Reception and a day bar were dark and dingy.||Staff service varied from non existent to very good. For example, a member of staff (he looked like security) was standing by the stairs in reception and he must have been 2m 20cm and 150kg while he watched me struggle with a suitcase. Not what I’d expect from a 4* hotel. Equally we needed foam pillows and fresh towels and they were delivered very quickly.||It was good value for money and we would stay there again. If staff service had been consistently decent then I would have given it 5* and not 4*.

First of all, I must say the location of the hotel is fantastic — everything is within walking distance. The rooms are spotless, spacious, and have a modern design. The staff are incredibly friendly and welcoming. We came to Tbilisi for a vacation to celebrate my hubby's birthday, and they even prepared a surprise for him! It was such a thoughtful and kind gesture. Special thanks to Dachi, Luka, and Guantsa for going the extra mile. Everything was perfect. You guys are amazing — go team Mercure!

We stayed at the Mercure Tbilisi for 2 nights during our stay in Georgia. It is located at a perfect location, 2-5 minutes walk to all major attractions. The staff was very helpful, kind, and attentive to our needs. One of the receptionists even pulled out her personal money for our taxi ride as we didn't have the local currency. She called it Georgian hospitality, so kind! Love this place, highly recommend, and will stay again!

Hotel Name: Mercure Old Town|Room Type: Privilege, River View|Trip Type: Leisure||My Ratings (Out of 5)||Cleanliness: 5. Spotlessly clean||Hospitality: 4/5||Service & Staff: 5/5. All staff were English-speaking and amazing. Special thanks to Glanza and the three Mariams at the front desk for handling our multiple requests with a cheerful smile.||Housekeeping: 5/5. Very prompt and efficient. ||Room Comfort & Amenities: 5/5. The Privilege River View room was quite nice and thoughtfully designed.|The king bed was very comfortable and generously sized. The room featured a proper, dedicated study desk, which was both convenient and useful. It also included a Nespresso machine, along with a minibar stocked with complimentary drinks that were replenished daily by the hotel.||The bathroom was spacious, with a large shower area, and was stocked with high-quality amenities.||The hotel provided us with adapters for our charging cables, though it may want to keep a larger stock on hand, given its popularity and high occupancy rates.||Location: 5/5. This is the hotel’s standout feature. it’s located just a 2–3 minute walk from the heart of Tbilisi’s Old Town and all the main tourist attractions. You’re right near the markets, restaurants, bars, and sight seeing points, making it easy to step out and return multiple times throughout the day or night.||Value for Money: 5/5. The breakfast spread was quite good, catering to everyone's preferences. The chef was kind enough to prepare some extra vegetarian dishes like Mexican rice for us, for which we had put in a request in advance. The location made it very convenient for us to enjoy various tourist and shopping spots in Tbilisi, with short breaks in between. As All Accor Platinum members, we were warmly welcomed by the hotel with a complimentary bottle of wonderful Georgian red wine and offered a room upgrade and thanks to the Front Desk Manager who gave us a complimentary early check in and late checkout.||Pros:|The hotel’s location is fantastic from a tourist's point of view.|The terrace restaurant provides good views.|The staff are very cheerful and helpful.||Cons:|It doesn’t feature a swimming pool or a spa, but there’s a famous sulphur bath facility next door which you can choose to visit.|The hotel is about 6–7 floors tall, but then that doesn’t matter much as there are no taller buildings in the vicinity.|There are no bellboys, but the front desk team readily offers to help if required.|It doesn’t have an Executive Lounge.||Would I stay here again? Certainly yes.

I would like to sincerely thank the hotel team! The managers and the leadership were incredibly accommodating and turned our romantic getaway into a truly unforgettable experience. It was my girlfriend’s birthday, and the hotel surprised us with a wonderful gesture. For a very reasonable price, we received far more than we could have expected! I wholeheartedly recommend this hotel, and from now on, it’s the only place I’ll stay in Tbilisi. Thank you so much!

Very good hotel,close to old town, opposite river. Privilege Rooms are spacious. BF is great. All the Reception Staff is too hospitable & Cooperative. The supply of tea items, water etc is adequate. Value for money. Will recommend . All well.

What an amazing hotel with the most perfect location. Clean and spacious room steps away from the old town. I could not have asked for anything better. I will definitely book again next time I am in Tbilisi.

My stay at the Mercure Tbilisi Old Town was absolutely fantastic! We had a super amazing experience. The staff were incredibly kind and friendly, making us feel very welcome. Special thanks to Luka, Mariamt, and Gvantsa for their exceptional service. I highly recommend this hotel!