Mercure Welcome Melbourne

The check-in process was very smooth. But this was the best thing that happened. The room allocated was nice, but did not cater for 2 adults and 1 child. The room allocated was a twin double with no extra bed for our son. We asked the front desk, and they were not much of a help. Upon asking, they told us to upgrade the room for a cost, where the booking clearly mentioned 2A1C. The amenities provided were also for 2 occupants.

Room is fine and as expected at this price point. Wanted a quick beer whilst waiting for someone. No the bar is closed on Sundays - reception fairly rude about it. Then when I picked my luggage up there is no bathroom available in the foyer and the guy on reception is just like you’ll need to go round to the Pullman. Good service and open facilities isn’t hard

A decent hotel but not at a 4 star level. Location is excellent, close to all amenities. Breakfast is standard fare for mid range Accor hotels. We had a free upgrade to a king bed room which was nice. The room itself was clean and tidy but the carpets are dusty. The shower was fantastic- a strong steady stream of water. Bathroom lacked countertop space so we stored a lot of our toiletries on the desk. The rooms are serviced every 3 days but you can request a service before then (we didn't bother). Teas are provided with UHT milk in the bar fridge. The bed's blanket was too small for the bed. It only just covered the top of the mattress which resulted in lots of sleepy tug-of-war trying to stay covered. We didn't have a lot of interaction with staff but they were friendly and professional. The check-in and check out process was quick and easy.

We stayed in a twin room for three nights to do a bit of Christmas in the city. For the price we were super pleasantly surprised by the terrific friendly service of all staff, an excellent breakfast and the location. We will definitely come back even though we only live a few suburbs away. It’s really central and surrounded by great eateries and so many things to do. Good Internet and a quiet room even though we were in the dead centre. With free tram transport in the city you can go anywhere and do anything in a great radius. We saw A Christmas Carol and checked out the new underground train stations. It’s great to go and stay in your own city. P.s.one small thing shower is small and you’re going to get a shower, just turning the taps on. If that doesn’t get you, the soap dish will.

⭐️⭐️⭐️⭐️ Great Stay at the Mercure – Almost Perfect! Welcome to Melbourne! We stayed at the Mercure and overall had a wonderful experience. The room was spotless, the breakfast was outstanding, and the hotel is perfectly located for shopping and exploring the city. Reception staff were friendly, fast, and efficient — check-in was a breeze. The only downside was having to wait an hour for room service, and that was just for two drinks 😒. Aside from that small hiccup, everything else was excellent. Comfortable stay, great amenities, and unbeatable location. Would definitely stay again!

Location was perfect! Service was not very good. Requested an early check in and still had to wait until 30 mins after the standard 2pm checking time. No servicing of rooms until you've been there for 3 nights. No new towels, bed not made daily and no top up of coffee, tea and milk even though we stayed 3 nights. Room was comfortable, before was very nice to sleep in.

Great location for a hotel and the staff are wonderful, but the rooms are a pretty big letdown. The website claimed it was recently renovated, but it definitely doesn't seem like it. The beds are extremely uncomfortable (couldn't sleep more than like 3 hours a night) and the air conditioning is ridiculously loud. Our room's TV didn't work and the body wash pump in the bathroom was broken on arrival. Though the staff were very apologetic and arranged for it to be fixed quickly. The bathroom wasn't very clean and the carpet's pretty musty. They also only clean every 3 days, which is annoying when you're only staying for a short while. Probably won't stay here again, would rather spend a little bit more and stay somewhere nicer. Sad, since we've had great experiences at other Mercure hotels.

Very poor housekeeping service asked for beds to be chaged they were not although towels were given two when there were three of us staying. Use of toilet after check out when collecting our luggage was prohibited even though we had paid a decent amount for our accomodation. Breakfast was lovely but would not recommend.