Mercy Hospital

From the moment I walked in, I felt a sense of comfort and reassurance. The staff at the check-in desk were warm, welcoming, and took the time to explain how things would proceed, which helped ease my nerves while I waited. The facility was spotless and carefully maintained, and their system was efficiently organized. Every nurse and doctor I encountered showed not only professionalism but also genuine compassion and kindness. They went above and beyond to make what could have been a frightening experience feel more manageable. I truly believed I was in the safest, most caring hands possible. The staff listened patiently and answered all my questions with gentle understanding. I want to especially thank my surgeon, who was so kind from our first meeting at the clinic; the dedicated doctor assisting him; the anesthesiologist; and the nurses who introduced themselves while I waited for the procedure. I apologize for not recalling all their names, but I am grateful to the nurses who cared for me after the surgery. Seeing their warm smiles and hearing comforting words was incredibly healing during that vulnerable time. Thank you, nurse Autumn, Nancy I hope I got your names right and Anna, who helped me to the car. Your kindness and care mean the world to me. Everything you did for me at this facility is deeply appreciated. May God bless you all, and continue to guide and strengthen the incredible hands

I had an open abdominal surgery to remove a large tumor January 2026 that turned out to be cancer. I spent four nights in the hospital following the surgery. All of the doctors, nurses, and nursing assistants I encountered were attentive, competent, and compassionate. I felt safe and well cared for the entire time. My treatment plan moving forward will be taking me to a different hospital, but I fully believe that the expert care I received at Mercy has set me up for my best chance of success.

I took my 69 year old sister to the emergency room on 12.27.25 because of vomiting. We had to wait 7 hours to be seen, the ER was packed because of Covid and flu season so the wait was understandable. The doctor, Paul Nystrom listened to our concerns and although he could have just ordered an X-ray (to check for a bowel obstruction) he ordered a CT scan. When he came back to the room to tell us the results he held my sisters hand and delivered the news she was full of cancer. He showed us the scans and explained to us what was found. He then asked my sister if her faith was important to her, then asked if he could pray with us. We held hands around my sister as he prayed for peace, wisdom and grace in the days ahead. We got devastating news at 2am but Dr. Paul Nystrom made us feel loved and cared for. My sister lived 3 weeks and 6 days after that diagnosis, we talked about that Dr. to anyone that would listen. I truly believe God knew we needed that compassionate Doctor. Dr Paul Nystrom you made such an impact on my sisters last days on earth!!!!!

I had a very negative experience at Mercy Hospital and would strongly advise against anyone in Minnesota using this facility, whether for emergency or any other care. During my stay in the ICU for an allergic reaction, I found the staff to be unprofessional and lacking in proper training. I was overmedicated with narcotics, placed on restraints, and put on a medical hold that I believe was unnecessary. The staff's lack of knowledge and poor judgment were concerning. Additionally, I felt there was a racial bias and bias in general among the staff and security team, which made the experience even worse. The nurses and providers seemed ill-prepared and did not demonstrate the competence expected from medical professionals. This hospital's practices and staff behavior merit investigation by the state. I cannot recommend Mercy Hospital to anyone and strongly suggest seeking care elsewhere.

I have never had a bad experience here. Between giving birth at the mother baby center, seeing my cardiologist at the heart center and the numerous surgeries and illnesses between myself and my children in the ER, I would recommend this hospital. Sure, wait times are long just like every other hospital you'll go to, but the doctors and nurses are top tier IMO at Mercy 🥰

Mother baby center was a positive experience. The team was helpful. Improvement ideas would be a checklist to identify what is not provided and a little more staff post partum, but it was great overall.

They saved my step Dad [My King] Life by performing several Heart Related procedures including replacing his heart valve, placing a Pacemaker and Angiogram. He was very happy with the staff that took care of him. THANK YOU ALL......Buddy

Im in the recovery room from surgery, and all the nurses were very good with they're job! Especially Gabby !! She took the time to give me extra attention!! I am really having a great experience, I may not want to get discharged anytime soon!! Lol 😀

This isn't the hospital but the lab, sorry it's not set up as it's own "business" Back in late September I popped in early Saturday morning for some blood work for a pre surgery screeining/approval. I sat at one of the intake desks, she directed me to a nearby area for the draw and they would send me back over. I went to the lab ddesk... I waited... waited... waited 45 minutes before a gal came out... she didn't acknowledge me....despite sitting at her desk. She did however get on the phone to some department.... I've waited too long to yelp, I forget her exact words....but definitely along the lines of I need someone, now, I have multiple people, send someone NOW. Then she disappeared back in to the lab. No sooner she left when a nurse appeared... yeah!!! When she sat down I told her "some of those people are ahead of me." Referring to the people sitting in the waiting area behind me. The gal helped everyone in order. I was extremely grateful I was able to sit while I waited! I have waited all this time and I can finally get my finger pricked and actually eat, yeah!! I now had to go back to the intake desk...where there had been three women while I was waiting at the other desk....easy, right? No... two of the women were now gone..... noooo...not again!!! So....another 25 minutes of waiting before I would be on my way. To pass time...the few of us in line joked about everyone going on break at once...likely not accurate but... laughter helped the time pass. Bottom line: I got my blood drawn and he paperwork needed for a later surgery, it just took a lot longer than I anticipated. I was grateful for the rather close parking and I don't go to hospitals often so I was caught off-guard to walk through the metal detector.... I was tunnel visioning straight ahead until the security guard politely requested I come his way and walk through it. I wasn't trying to avoid it, I was just oblivious, sorry. Thanks Mercy!

Complete confusion on orders, lab tech/nurse only did 1/2 of what she was supposed to do. I am sure I will get billed for it though. She had to read the order 4 times.

I've been in the waiting room. They have checked my blood pressure, and it's 207/114! I'm sitting here in pain for over 4 hours. They have not done any care, no blood work. Absolutely nothing.

Unbelievable horrible care ! I was slammed down into a commode . Hit my elbow so hard that it was black and blue almost to my wrist . A security officer Jam me three times in my breastbone with his middle finger . I was over sedated with medications . I was uncontrollable with my swearing because I did not know what I was doing and I was in extreme pain . I did not understand why a male security officer had to stand and watch me go potty in a mold in the middle of a room . It was like Grand Central Station ! They refuse to give me my inhaler ! They took my phone away from me . When they clean me they went from the back to the front . I ended up with an infection . These people are horrible this place should be condemned ! Now I have my phone back and I can complain ! They refuse to let me videotape what they were doing to me !

my wife had a stroke, we have been in the er 9 hrs. the nurse comes in and says that she has to check on something and will be right back. 90 minutes later she appears and does the same thing. they cla that she has to stay overnight but they want to transfer her to a different hospital. don't bother to come to Mercy hospital, you won't find mercy here. you need to wait if you need emergency care. I recommend that you go anywhere other then here.

My visit was was caused by DVT in my right shoulder which led to a blood clot. I'm grateful to still be alive but the amount of trauma this hospital has caused I will never let them "practice" on me ever again. *In the Icu, I got to meet everyone after the nurse pulled an IV out of my arm and shot blood everywhere * They never mentioned the compression sleeve until I wore one to the visit. * My surgeon knicked my artery during the procedure delaying the venogram. Insurance then denied the follow up venogram that was scheduled. * The venogram was to remove a clot they found in my arm (post catheter) and to balloon the vein. * Due to the delay, I was left with a chronic blood clot in my arm, scar tissue where the swelling was, and the lack of transparency going forward. * I was told I didn't have insurance shortly after I had check up days prior.

No one is ever enthused to visit a hospital, but i will say that it was easy to find, accessible and directly off of a main road. Parking was easy, I parked directly outside of the ER and Main Entrance. Service: Main desk was professional and nice. One of the nurses was slightly rude in my friends room, but the second nurse who came behind her was extremely pleasant; creating a balance for my experience. What I liked the most was all of the holiday window art from different departments within the hospital. Really nice touch.

Went to ER as directed to by Triage ans I wasn't feeling well and low back was hurting and i havent urinated for 12 hrs. Labs were taken urine was collected and then waited 6hr which is a long time but I understand it's busy. I got back to a room nurse was great took blood pressure asked what was going on next doctor Mercer came in he asked what I came in for I told him and he had nothing to say other than how many times I was in there in 2024 and how many ct scans I had. And told me he didn't see that i needed surgery and nothing life threatening. Just so everyone knows I did virtual next morning I had a UTI my urine was off. I will never go there or anything again no reason to lecture me or get upset with me. I will not go back to any er I will have to be on my death bed. It's not fair I called triage next night and I was in severe pain she wanted me to go back in and I cried and said no please don't make me I will go to urgent care in morning. This doctor was rough and I feel bad

5 hours in ER and still in the waiting room. Came at 11:00 am per clinic direction. Left at 5 hours without seeing a MD.

My mom almost died if they didn't get her in. I kept crying and asking for them to please check her in and they did not. She could hardly breathe. They just sat there and looked at me while my mom was white and blue. Hours later we found out she had many many blood clots in her lungs and couldn't went to her heart. But the waiting time is awful. Just awful. People are sick and waiting but they can't be seen because the waiting is horrible. I will never come here again. Maple Grove hospital is the best so far. I will never come back.

These doctors don't care about the patient, this place is a joke both times I have came here this place has been nothing but a waste of help not to mention they have treated me with total disrespect. drive the extra minutes to find a hospital that actually cares and will do everything to make you and the patient happy I would never come back to this hospital again!!

I saw Dr. Linda Soucie give a patient who was in the hospital, a pill that made that patient go insane after about 20 minutes. This patient's eye's opened wide showing the entire whites of their eyes and they started acting violently, yelling and saying nonsensical things. Previously, this patient was lying quietly in the hospital bed. I was part of a small group that was visiting this patient, when Dr. Soucie walked into the room, gave the pill and then started talking to us. She was trying to convince us to put the patient down by signing DNR/Do Not Resuscitate and no more food or water etc. We didn't have the authority to do this. Dr. Souchie began smiling and chiding this patient, as this elderly person went completely nuts from being drugged. Dr. Soucie said to all of us 'See--they're crazy--see how crazy they're acting. You can't have them acting like this when they go home, can you. You don't want others to see them behaving this way. It's time to let them go. It's time to stop bringing them into the hospital. Sign these papers so we have paperwork on file here at the hospital. We need to put them out of their misery.' I was horrified by this incident. It's scorched into my memory. Dr. Souchie slipped this patient hallucinants for her own amusement. She then tried to convince others to authorize the patient's demise. Fortunately, this patients' family came and got them out of the hospital, away from Dr. Soucie. Unfortunately, this elderly person had to come back to Mercy hospital/Dr. Soucie, where I later heard they were further mistreated by Dr. Soucie. The family was helpless, where could they go for help if Dr. Soucie was always there at the hospital. Dr. Soucie remembered this person and targeted them for physical and psychological abuse. I will personally never go to Mercy hospital where Dr. Soucie works. Dr. Soucie's license should be taken away. She should be put in jail for elder abuse and the intentional drugging of elders with hallucinants, in an attempt to coerce family members to get rid of their elderly family members.

Terrible terrible hospital, beware if you send your elderly loved ones there. My father in law 92years old was discharged to a rehab facility 3 days after Being admitted with pneumonia without his family being notified. You go to visit and find out he's not there, no one knows where he is and because they didn't discharge him they are like " well it's not our problem." Well yes it is. Demanding answers both myself and husband are threatened with being escorted out the hospital by security if we don't stop being pushy. It took over an hour and the threat of police involvement before they finally decided to find where he was sent. if this isn't neglect and negligence I don't know what is. We are considering taking legal action.

I took my mother in to the ER because her MRSA infection broke out again (fifth time since 2016). They confirmed it was MRSA, would not admit her for IV vancomycin like she requested knowing that's what it takes to kill it, and sent her home with prescription vibromycin. Less than a week later, we were back in the ER because her infection had worsened. ER doctor finally listened and admitted her for IV vancomycin but the floor doctor only gave her two doses 24 hours apart and they discharged her. She told them she needed at least 10 treatments over 5 days but they sent her home AND TOLD HER NO FURTHER MEDICATION WAS NECESSARY! Four days later she went in for a prescheduled appointment with her pcp. He looked at her infection and told her to get to an ER to be admitted; any hospital other than Allina Mercy.

I was taken here by ambulance last week. I want to let everyone know that the ambulance personnel were fantastic and made the 30 minute ride painless. Once I arrived at the facility they took me right up. I was treated like a princess. I did not have a diagnosis and they dispatched an army of doctors to begin diagnostic testing and blood tests. For 9 days they worked tirelessly. I am blesses to have come here as the doctors and nurses are completely compassionate and caring. Please let them know that I will always be grateful.

I do understand hospitals are busy and short staffed but we've been here for 7 hrs and still waiting. I really don't know what the problem Is but mercy do better!

On January 5th my son went into the emergency room by ambulance due to server pain. Paramedic's and my son (23 yrs old ) believed strongly it was his appendix. Paramedics where told to take my son straight to triage. Needless to say my son sat in the emergency room from 3pm to 8pm before he got a bed and seen. he was given an IV meds and a CT scan which found IT WAS HIS APPENDIX. they moved THAN quickly to find a hospital with a surgent to do surgery. Surgery went well yet we got the upsetting news that his appendix was just about to rupture ..... point being if the emergency room would of done their job right my son wouldn't of sat 7 hours with an appendix that was vastly reaching rupture and would have had the surgery sooner than later. Thank God it didn't rupture and he is fine yet the carelessness of the emergency room had my son's life at high risk for 7 unnecessary hour's. Yes after getting a room in the back staff was great and moved fast yet everyone before hand an dissections made need review with trainning.

A joke of a hospital. It takes forever to get in and when you do, you're treated like a bother. Almost always they just send you home diagnosed with a problem that isn't there or with no help. A second opinion is almost always needed. When my mother was here on life support, the nurses kept coming in asking if we were ready to pull her off of it. We were asked so many times as if our feelings didn't matter. We had told them that we were waiting for one more relative to arrive and they seemed to completely disregard that. Calling to talk to any supervisor or trying to appeal a medical record means being hung up on, ran around in circles or never truly getting what you needed.

They have good nurses and bad nurses. There seems to be a improper management of the CNA's. They did not know how to use most of the equipment. Some of them also had bad manners and were quite aggressive with the patients. There were some great nurses though such as Kate, give her a raise. Thankfully the doctors there know what they are doing.

14 Hours of Misery 8pm: I went in unable to walk and in severe pain (due to a herniated disc I would later learn though suspected.) I sat in the waiting room for 5 hours. When I was brought back to a room, the doctor was very dismissive and the nurses took 5 tries to get an IV. I had a 2 hour wait for an MRI...fine, it's a long process, I get that. They told me I couldnt eat or drink anything prior in case surgery was needed. 3am: When it was discovered I had a severe herniation, I was told I would be admitted. Hours went by as I lay in the ER. My parents and I kept asking when I would get a room while they just kept giving excuses (ie: they're busy, they're over capacity, they've closed all admittance) 7am: I haven't eaten in 12 hours. Finally an HR woman came in to explain I couldn't be admitted because my surgeon from my previous back surgery so I was being transferred to Abbott. It took a further 3 hours to make the transfer happen. 10am: I finally left Mercy hospital where I was ignored, lied to, and in severe pain all the while.

I had a really good experience when I was here. The staff were incredible. Literally from the moment of walking in and speaking to the security guard to being checked into the waiting room, triaged and placed in a room, all the way until being discharged. Everyone was kind, patient, knowledgeable. I want to especially acknowledge the following people, nurse Joe, who took his time to make sure I was comfortable, understood what was happening and had access to everything I needed, to doctor Obler, who took the time to hear my concerns, order tests, reassure me when I felt discouraged, and discuss potential treatment options. I appreciate that he went out of his way to partner with me, explaining what was happening and why. I noticed the X-ray technicians, who talked me through each procedure, and were patient with my slower pace and low threshold for pain/movement. The diagnostics were thorough and I didn't feel anything was missed. This was a nice change from my typical rushed, dismissive experience when needing to seek out emergency care for myself or my loved ones. I will definitely be coming back to Mercy in the future, should an ER visit be needed for myself or my loved ones.

Went here for lower back pain in the ER where i could barley walk. Tweaked my back really bad. Waited for hours and final got seen by a doctor for literally 2 min and walked out with a pain prescription for 3 days. Received the bill and was charged 1,000.00 with insurance. What a joke seriously what a f-ing joke! get charged that much to get my blood pressure and temp taken to then sit in a room only to be talked to for 2 min and sent on my way. Doctors don't give a rip just on to the next person they can charge hundreds of dollars for. Shame on the health care we have here in MN!

Very poor care overall at Mercy and shift supervisor did not really care at all about the patient

The hospital itself is updated. The nurses and doctors definitely don't get along listening to the nurses complain about the doctors outside of the room. Also talking about their social lives while room alerts are going off Laughing about patients in rooms down the hall. I couldn't believe the unprofessional talk! We're arent dead we can hear you! I was afraid to say anything because when they were in the room next to me; I overheard a my nurse Mike 60183- yell at a police officer working a guard duty. Asking just plain rude questions that are obviously relating to the inmate in restraints for Everyones Safety! The police officer was professional and advised that was a question for the bosses not for him. Rn Mike then yelled "well I guess I dont know my government then!" And the officer advised quite professionally "these questions are for someone higher than my rank, I do not make any decisions". The female nurse Norilyn 60187 was laughing and the officer asked "whats his deal I have no say in any of this" and Norilyn yelled back "I dont know maybe its because your a cop!" The officer sadly but professionally replied "Well I guess this is something we have to get used to"... Norilyn walked out of the room past mine "whatever!!!" Wow how disheartening and rude and these people are treating the sick! I read all the reviews on Mercy Hospital here in Coon Rapids and didnt want to believe how terrible people have been treated in the most delicate times of their lives- but its true the nurses are just plain mean! Why? Why isnt Mercy doing something? These nurses give the real heroes working with Corona patients a bad name. Isnt their a board of standards because in reading ALL of these complaints it is quite obvious something is wrong at Mercy Hospital Coon Rapids MN. And to pass judgement or press their opinions on others what kind of bedside manner is that? Surely Something can be done to clean up the attitudes tearing this hospital down. I asked my husband to take me out of here and bring me to North Memorial in Maple Grove. What a change of positive atmosphere!

My great grandmother passed away here in Feb 2021. I could not have asked for better staff to take care of her. The Doctor made sure she was comfortable and the nurses really went above and beyond to comfort her. Losing a family member is never easy, but it really makes a difference when you know there are truly caring people watching over them.

This is a review for the Mercy Hospital ER. I'm surprised to be writing this review. A little over a year ago, when I went to this ER with extreme stomach pain I was treated right away, told I was having appendicitis and scheduled for an emergency appendectomy. I overall had an awesome experience (well as awesome as having an emergency appendectomy can be). Because of this, when my husband had excruciating pain in his knee this past weekend (which was super concerning to us given he had a full hip replacement in the same leg less than 3 months ago), this was the place we chose to go. From the start, I could tell this was not the experience that I had previously. One positive I will mention is that they have valet parking now (which they did not have when I was there last year) and will even grab you a wheel chair if needed and wheel you in. That's a nice touch that I can imagine being useful for folks who arrive by their own means. Other than that, this ER leaves a lot to be desired. From the time my husband was brought into the back, we experienced rude nurses who for some reason had chosen not to believe him. They were condescending and short with us, acting as though we were wasting their time. Don't get me wrong, I understand that there are things in an ER that take precedence and my concern is not with the amount of time we had to wait or even had with the nurses. Instead, my concern is with the way the nurses treated us once they were in our room. The main nurse my husband had continued to question him and we could tell he didn't believe a word my husband was saying. Couple this with the fact that we spent 4 hours listening to this same nurse gossip outside of our room (we were right next to the nurse's station) and it was clear this nurse was more interested in what was going on in his own life (and all of his coworkers!) than his patients. The reason this review is 2 stars instead of one is because of the doctor we had. If we only encountered this doctor, this would probably be a 3/4 star review. The doctor was awesome, prompt, caring and everything a doctor should be. Unfortunately, he just couldn't make up for the way we had already been treated and would continue to be treated. After the doctor visited us for the first time, we overheard our nurse take him into the room next to us, question him about my husband and what the doctor thought - letting the doctor know that he didn't think our visit was something that required an ER visit. The doctor completely disagreed, but overall it was ridiculous that we could overhear this entire encounter. Overall, if you can, I would recommend visiting a different ER over this one. It pains me to write this due to my previous positive experience, but it seems since then, this ER has gone downhill.

I went for a CT in the morning was sent immediately to Mercy Hospital, they got me right into ER and took my vitals and I got me some pain medication. They set me up for surgery and explained every step. Everybody was very polite and helpful, the day in the hospital was restful, then now time to go home and heal.

This review is for the nurses and staff who helped my son this am during his surgery (outpatient). Not only was everyone welcoming, but they thoroughly explained everything, were kind, efficient and compassionate.

Checked into the mother and baby center it was absolutely pleasant the workers was nice and very helpful I was pleasantly taken in while in labor waiting to get checked into a room I was offered aroma therapy, popsicles etc... clean comfortable place/ food was good they taken really good care of me and my baby I highly recommend this place to give birth I can't even type all the treatment I got massages more aroma therapy oils, baby gifts etc

Worse place ever, no regard for human life, they absolutely do not care if people live or die. Your child can literally be bleeding out in their lobby and they are like sorry it's a two hour wait. This place is an absolute joke.

Worst hospital everrrrr! Took my daughter to the er and it took 4 freaking hours just to see a doctor. Thy said she had RSV and being only 3 months old, we needed to stay for a few more nights. The night nurse Sarah was so unprofessional and had a mean attitude and the day pediatrician Dr. Farber was an idiot and I seriously thought the ONLY reason he kept us there was because they didn't have enough patients and wanted money for the hospital. I would say though, that our day nurse Mariah was the sweetest and best nurse we had ever encountered. She definitely showed that she cares for her patients and not just there to "work". Thank you Mariah. We were in room 482.

New mother baby center is beautiful and filled with friendly staff. The 24/7 staff is prompt and polite and has met my needs in every way from aromatherapy scent options, JBL speakers in postpartum rooms, to a menu with a vast selection of foods. Everyone has been friendly that we have encountered including doctors, anesthesiologists, nurses, nutritionists, house keeping, lactation specialists, and front desk. Highly recommend to future mothers and families.

I don't like mercy hospital labor system, why because I have to go tour the labor building couple month before I can go there to labor. Also there are too many different bill coming from mercy. Why don't they just add all together.

While it takes forever to get into a room or get a bed to be seen while the ER is busy, I understand that the reason is because no matter your complaint if it is not life threatening it is a FIRST COME FIRST SERVE bases and you literally have to wait your turn. It gets busy, and the staff get stressed because some people come in for things they can be seen at a doctors office or urgent care. I went in three times for a migraine that was not going away with regular pills. I am pregnant and can only take specific meds and migraines can often mean something else is going on. When I got seen everything was great. An IV was set up without problems and they gave me direct medicine through the IV to get it going since usually IV meds only take minutes to work. They where also understanding when I refused a specific med because the side effects it gave me in the past. My baby will be born here in about 20 weeks due to Unity no longer delivering (my first two where born at Unity) so I am glad to see the updates to the labor and delivery women's center.

My nephew was in the hospital for an unknown condition. We were told by Dr. Daniel Farber he was sure he knew what it was and there was a high likelihood of my 2 week old nephew dying. Of course we had lots of questions and concerns and he would not address or answer any of them. Instead he sent us to Children's hospital saying he sensed we did not feel comfortable in his care. What doctor does that. Shouldn't he have offered to let us pick another provider? It is as if he was refusing to provide care to a poor sick baby. If you hate your job that much, you should not be in the health care field. He is not there to help others. I would not recommend this hospital to anyone.

The level of care in the ER and the medical unit is horrible. I cant even tell you how bad my mothers care was. Nursing, social work, every department was below minimal standards. the kicker, getting another bill six months after my mother passed. The rude business office person said, "we have a year to bill". Never again, And I mean never

My girlfriend came in for a simple procedure to remove her appendix. After a procedural surgical error. Shes now being sent to UICCI for her third surgery. Shes now on day 13. Nursing staff very very slowwnd understaffed. When you hear a surgeon reccomend going to the University.... Thats where you go... Some nurses were helpful and attentive in a timly manner. However, quality and intelligence is lacking.

I would just like to give an update that I received a very detailed letter from Mercy Hospital outlining the actions they took because of my complaint. Needless to say, I was livid and wasn't quiet about it! It appears to have resulted in some much-needed staff training around brain injuries. I did get an apology and they accepted responsibility for my horrible treatment. I appreciated it very much. While I still hope I never have to go to their ER again (inpatient is fine) they did the right thing when notified of my treatment.

Literally the worst hospital I have ever been into. I was in there in October because I took my son in, who is only one year old, who also had 104.5° fever. We waited for six hours while they just sat around and did some "blood work" and the doctor came back and told me that his fever is because he " misses me" because I just got back from vacation. I'm sorry but what medical school did you go to? Our room was literally right outside the nurses station and all the doctors and nurses did was sit there and mingle with each other. They could care less about any of the patients that were in their rooms. Last night, unfortunately I cut my finger super bad and had to go into the emergency room. Given the whole situation I had to go to the closest hospital which I immediately regret doing. I ended up waiting in the emergency room waiting room for over an hour and a half and I was bleeding through gauze and towels Which should have been a priority to them. Yet, again, they were all sitting there socializing and didn't care who was there or what needed to be done. I get back to the room and the nurse comes in and doesn't even say two words to me and rudely rolled her eyes at me saying that "we are waiting on the doctor." Not even a "hello", "how are you", "my name is", "I am a nurse" ETC. Literally cannot explain to you how horrible this nurse was. She just walked around with attitude all night and I don't think she even talked to any of the patients. So fast forward.... The doctor finally comes in and all I needed was a skin graft/stitches and it still took them another 45 minutes to finish this. In addition to this it took another 35 minutes to check me out even when the papers were sitting right on the printer. My room again, was right outside the nurses station, and the nurse was too busy playing with her wigs and flirting with the other doctors to be bothered with actually doing her job. This place needs to get their crap together, seriously. I will honestly tell you that even if I am dying, I will make sure not to go to this hospital.

I just had a total hip replacement at Mercy. Every single nurse and doctor and NA was outstanding! They were all very concerned,welcoming and kind. They treated me with compassion and respect. I am so grateful for all their attentive care! I have delivered three babies at Mercy and have two sons and a husband that have had surgery at Mercy. All of our experiences at Mercy have been pleasant , prompt and attentive care! Thank you all the staff at Mercy for taking such good care of our family!

I was labeled "burden"today by my ER doctor. I had told him that my attempts with my PPR, allergist and psychiatrist were unsuccessful. As soon as I mentioned the psychiatrist he immediately patient profiled me. "Patient profiling is the practice of regarding particular patients as more likely to have certain behaviors or illnesses based on race,religion or mental illness." Profiling me as a mentally ill person who uses the ER as a means for basic medical treatment caused me improper medical care, and an unwillingness to order bloodwork or other tests to help diagnose my illness or disease. I was told that by doing further tests I was creating a burden on the hospital. That it was in the hospitals best interest to have me see three separate specialists instead of performing the test at the ER. Basically I paid for a service that I didn't get and also received the title of "burden" for asking them to run the tests that the they were having me sent out for. Mercy ER was no help at all. Go somewhere else, or at the very least don't see Dr. Jeffery Roberg

Worst ER experience I've ever had. I left the ER because I started feeling worse while waiting. This facility need to make major improvements to its ER department and lobby area. I would have been better off going to North Memorial.

I found out my grandpa was being rushed to the hospital. I finally got there, asked at the window if I had to check in or if I could go see my parents ( right on the other side of the see through doors). He asked if I had talked to them and I said yes. He asked if I knew what was going on, I said yes can I just go see them?? The man at the window then proceeded to come around the other side and say "so you know he passed?"... I did NOT. This nurse should have just let me see my parents, they could have told me what was going on in two words. Instead this man kept me from talking to them and told me himself. These people just need to bring you to your family.

The nurses are a little to rude and gung ho. I would go as far as say that some are slightly racists and have no cultural compassion and have no idea of what "person centered care" is. It was established that I was leaving tomorrow . Young white Emily said I tired down your oxygen so you can go home. Why are you touching the oxygen? I have complained all day about the oxygen? Later on this week the nurses played with my pain medication because they thought it was time for me to leave. They need to stay In the nurses lane and provide care. Playing God or Doctor is out of their lead. Dr Z was great in helping me with getting a hold and managing my Covid but some of those nurses are going to kill someone. Medical error by nurses kill. I was thinking, They were not concerned that I did not have a bath in the whole week I was there. A stinking butt is not healthy either. The bottom line no matter how much money you have in your account or credentials we have by our names we are at the mercy of those nurses and they need to treat people like they want to be treated. Karma is real and no one gets away with anything in this life or next. Treat people right!

If I could give this hospital no stars I would. The only decent person we spoke to was with occupational therapy. RT's, RN's, Doctor's everyone was rude and treated us like we were a pain and inconvenience. My grandfather was there for 4 days and trying to get any answer from anyone was like pulling teeth. No one communicated with their fellow staff members. One woman told me to mind my own business. When the doctor finally told us we could leave we waited for more than 3 hours and had to ask the nurse when we could leave. The nurse finally came in but only to tell us her shift was over. I have never been more disappointed in the health care system than I am today. I know that hospitals and hospital staff are busy and overwhelmed 100 percent of the time but there is absolutely no excuse for the kind of care and communication that we received from this hospital. The fact that 8 out 10 reviews about this hospital are negative you would think someone in charge at this hospital would do something to change the environment.

I went to Mercy ER yesterday for a broken toe, and was really disappointed with the level of care I received. I've worked in the health care field for close to 10 years, so I knew my toe was broken and told them so when I checked in. I was not offered a wheelchair at any point, but rather had to hobble from waiting rooms to treatment rooms and back again several times. I never got to see my X-rays, and was instead just told it was indeed broken. Not once was I told that I needed to ice it, elevate it, and rest it as part of my follow-up care -- though thankfully I already knew to do this from my previous work in health care. I was told I should buddy tape my toe, and was quite surprised that they did not do it for me. And much to my surprise, I was not offered a note excusing me from work even though I explained to several people I interacted with that I work as a dog-walker and walk five to six hours each day. I was given a note excusing me for two days only after I requested it. Lastly, the doctor who signed off on my paperwork only saw me for about two minutes in the waiting room to hear why I was there. She was very dismissive of her scribe when I went to shake his hand saying, "Oh, he's just a scribe." All in all, I was quite disappointed with my visit. The only positive thing was that I was in and out in 35 minutes. I was left with the impression that they cared more about getting patients in and out rather than taking the time to deliver an exceptional level of care.

Had a Major Surgery went well Dr great nurses at night great and my morning nurse a complete nightmare made me walk from 4th floor to the waiting room in the E.R no wheelchair no letting me wait in my room for my husband to pick me up mind you during covid. Was told my medication was going to be brought to my room ended up having to do a wild goose chase to find the pharmacy. Thanks Joanne you should be fired for just how you treated me or reconsider a new career dirtball

If you break your finger or deliver a baby this hospital is great, however anything more complex don't waste your time or worse yet your life....level of care and concern just isn't there. Pretty sad care team on ICU!! I won't get deep into many details but how many ppl actually die from having an MRI....pretty much an all around pathetic devastating experience...

Unbelievably disappointed. Please consider going elsewhere. Was there for 4 hours to be told that my symptoms were just my anxiety acting up because they saw I had anxiety in my chart and didn't take my seriously. The nurse doing my blood draw was not pleasant and would not allow me to accompany me. I know from post experience getting a blood draw is a very minor quick pain but from the second I was stuck I knew something was wrong. She was rushing through it and something did not feel right. When the needle was remove my entire arm was in agony and I had pins and needles feeling in my hand. When I told her this she said "I can't control how the needle comes out" and immediately sent me back to the waiting room where I continued to have a ton of pain where I couldn't straighten my arm. Now, a day later my arm is incredibly painful to the touch and I have an excessive amount of bleeding under the skin that is continuing to grow and mercy thinks this is "normal". How come every other place I go to can manage not to destroy my vein then? Overall the staff is rude and the wait times for any results are outrageous. Go to maple grove hospital!