Ashley S.
Google
I want to say firstly i have stayed here 3 times now, and i do love it, its just this stay ive not been happy with.
initally did 2 stars...but adjusted rating to 3. I think it is fair from my experience.
I always come here because I like the location (beaches, shops, pacific fair, dining, tram, casino etc) and it’s familiar, but it is making me question if I come back a 4th time. Staff amazing (aside from cleaners), location again is amazing, but, at check in I had asked if it was possible for earlier check in I understand that not always possible subject to availability, but lady said would give a call if room ready earlier. Then here I was waiting in lobby, no phone call and then I start seeing all these people at 130pm check in get room keys. so im like ok, i think i should approach and ask and i asked if my room was ready as approx 3-5 people checked in and got a room key (i did an inital check in at about 1130am pending availability of room.
initially I was told no, but then he was like oh yep it’s ready…
then once i got in room it was great, on a great level, otherwise perfect, but i was really unhappy with the cleaning. I went to the balcony and it had lots of cigarettes butts and a crushed can of drink, so as i was leaving building i notified reception and I asked for it to be cleaned. once it was cleaned, there was still butts on balcony outside (still presently there).
then today i go to use dryer for my clothes, and it immediately let off a cloud of lint that went all over me (which is pretty gross) - and i would therefore assume the cleaners have clearly not cleaned the lint tray for some time...
ive also been swimming and there was dead cockroaches/ and bugs which was again a little gross, i feel that cleaners and maintenance need to do a better job. i have been swimming a few times now and i understand there has been rain, but when you come up you dont want a dead cockroach in your hair.
so yes, all staff are lovely, very warm and hospitable and will cater to you, but my peeve is about the cleanliness based on my experience.